Duelbits.com | How much time for a withdrawal? Been 7 days+ - page 3.

AussieMat

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I have a similar situation. 18.07 put $24,000 + $14,035 for withdrawal. They said they were checking my account. Moreover, I have previously withdrawn larger amounts without any checks. I offered them to go through the KYC procedure, but they said it was not necessary yet. The situation is strange, but the project seems reliable to me. We are waiting together Wink

Oh wow, looks like there is a problem.

@piebeyb ok I understand what you mean, I will post this in their thread.

piebeyb

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Quote from: FatFork on July 21, 2023, 08:44:07 AM

Quote from: AussieMat on July 21, 2023, 05:34:53 AM

I agree. I will just wait.

Still no new updates? It does seem like a long time to wait for no apparent reason, unless there is a suspicion of some kind of abuse on your part. I wonder why @duelbits representative did not stop by this thread and offer some explanation to the community, even though he was active on the forum today. Perhaps he simply wasn't aware of this topic.

I think the OP should either make a post of it in their ANN thread on the gambling board maybe it will get some attention from the Duelbits team to address this issue or send a DM to one of the Duelbits teams active on this forum to direct them here and explain the exact issue here, but I also don't want to accuse duelbits of anything as the OP here is just a beginner and there's not even a screenshot that he actually has a problem.

Not sure the OP created a thread with the actual issue of the case or just simply looking for attention which might have made the Duelbits team reluctant to come across this thread to explain the problem to the OP. actually the OP would have been better off providing screenshot proof to confirm that he actually withdrew the money and it hasn't been processed.

Wapfika

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Quote from: Onyeeze on July 21, 2023, 09:10:59 AM

The area of the money you deposited and the money you withdrawn is contradictory from your explanations the values you presented is confusing because I don't know of what you are saying that If the amount you tend to withdraw is twenty thousand or twenty dollars, I will like you to make a correction in your figures. Before you make this public announcement have you tried to get a feedback from the team, if you have done such, what is the response of the duelbit team, it least you need to contact them and hear their response if it's positive or negative

He will not put 3 zero after the decimal point if he wants to simply put 20 bucks in there instead of 20K. His deposit is 1200 and it's easily interpreted as 20K since he will not having some trouble posting this issue here if he is just withdrawing fragments of his original deposit.

Quote from: Haunebu on July 21, 2023, 09:27:19 AM

Anyway, this doesn't look good for Duelbits since they haven't clearly explained their side of the story while op explained his side of the story pretty clearly. It's really weird that he hasn't been asked for KYC yet.

Someone from their team needs to resolve this mess asap.

Duelbits representative is not always active answering issues here in the forum unless it was escalated to the team. I think the OP is in communication to the Duelbits support in the website that's why this issue is not escalated. The OP is just asking for how long the duration of his withdrawal without any violent complaints.

FatFork

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Quote from: Haunebu on July 21, 2023, 09:27:19 AM

I cannot believe some people in this thread actually feel that op is trying to withdraw 20 bucks. Seriously? He made a typo, but it's actually 20,000 dollars. I doubt he would open this particular thread just for the sake of 20 bucks.

Hahaha, so true! I don't even consider it a typo because there are many non-English speaking countries in the world (for example, almost all European countries) that use a decimal comma (instead of a decimal point) and a period (or full stop) as a thousands separator.

Quote from: Haunebu on July 21, 2023, 09:27:19 AM

Anyway, this doesn't look good for Duelbits since they haven't clearly explained their side of the story while op explained his side of the story pretty clearly. It's really weird that he hasn't been asked for KYC yet.

Someone from their team needs to resolve this mess asap.

I agree.

Haunebu

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I cannot believe some people in this thread actually feel that op is trying to withdraw 20 bucks. Seriously? He made a typo, but it's actually 20,000 dollars. I doubt he would open this particular thread just for the sake of 20 bucks.

Anyway, this doesn't look good for Duelbits since they haven't clearly explained their side of the story while op explained his side of the story pretty clearly. It's really weird that he hasn't been asked for KYC yet.

Someone from their team needs to resolve this mess asap.

Onyeeze

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The area of the money you deposited and the money you withdrawn is contradictory from your explanations the values you presented is confusing because I don't know of what you are saying that If the amount you tend to withdraw is twenty thousand or twenty dollars, I will like you to make a correction in your figures. Before you make this public announcement have you tried to get a feedback from the team, if you have done such, what is the response of the duelbit team, it least you need to contact them and hear their response if it's positive or negative

FatFork

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Quote from: AussieMat on July 21, 2023, 05:34:53 AM

I agree. I will just wait.

Still no new updates? It does seem like a long time to wait for no apparent reason, unless there is a suspicion of some kind of abuse on your part. I wonder why @duelbits representative did not stop by this thread and offer some explanation to the community, even though he was active on the forum today. Perhaps he simply wasn't aware of this topic.

AussieMat

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Quote from: CryptSafe on July 21, 2023, 02:39:02 AM

Quote from: AussieMat on July 20, 2023, 10:26:53 PM

Quote from: khaled0111 on July 20, 2023, 06:55:38 PM

Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

No, « still no update ». I checked my email inbox and spam, and went to my account on website. Last message from 2 days ago that says « no update » and « no need to contact support », they’ll come back to me when there’s an update.

I think you should just be patient with them OP but my concern is that why did they not send you any message with respect to the situation of your withdrawal if they are conducting anything as to keep you updated and possibly inform you of the expected time of response from them after they must have been through with what ever they are doing so as not to keep you in suspense. It does not just sounds normal. That should be the immediate response they should have done to keep you calm. I see no reasons why such a big and reputable casino would do such irrespective of the withdrawal amount involved.

I agree. I will just wait.

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Quote from: khaled0111 on July 20, 2023, 06:55:38 PM

Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

Its been like a day or two since OP started this thread, if he's yet to update on the current situation till now, then i will personally believe that he has probably gotten his withdrawal request processed and he's busy spending the money and have forgot to let us all know that he's issue with duelbits is resolved Grin

.

Its a common practice for members to be very active when they have a serious issue and looking for solutions, but then become inactive for atleast, some time as soon as that is issue is resolved, and some fail to even update their thread to inform the community that their issue is resolved, not after several days or even months, depending on how long they are inactive.

CryptSafe

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Quote from: AussieMat on July 20, 2023, 10:26:53 PM

Quote from: khaled0111 on July 20, 2023, 06:55:38 PM

Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

No, « still no update ». I checked my email inbox and spam, and went to my account on website. Last message from 2 days ago that says « no update » and « no need to contact support », they’ll come back to me when there’s an update.

I think you should just be patient with them OP but my concern is that why did they not send you any message with respect to the situation of your withdrawal if they are conducting anything as to keep you updated and possibly inform you of the expected time of response from them after they must have been through with what ever they are doing so as not to keep you in suspense. It does not just sounds normal. That should be the immediate response they should have done to keep you calm. I see no reasons why such a big and reputable casino would do such irrespective of the withdrawal amount involved.

worle1bm

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I would suggest waiting more as they have said about contacting you if there's any update on this withdrawal issue and pressurising it won't get a faster confirmation from their end.I think there were several cases where it take few days to process the issue but duelbits won't just block your funds without any further explanation.So let's see what happens next.

AussieMat

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Quote from: khaled0111 on July 20, 2023, 06:55:38 PM

Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

No, « still no update ». I checked my email inbox and spam, and went to my account on website. Last message from 2 days ago that says « no update » and « no need to contact support », they’ll come back to me when there’s an update.

khaled0111

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Any update @OP? Did your withdrawal get processed or did you hear from heir customer support?
I withdrew before from duelbits and my withdrawals were processed almost instantly but I mostly withdraw small amounts.
Obviously, your request is being reviewed since a big amount of money is involved. Unfortunately, there isn't much you can do right now but to wait.

Agbe

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Quote from: AussieMat on July 19, 2023, 04:05:08 AM

20 thousand usdt, not 20 dollars. No they did not ask for KYC.

Customer support said they don’t know why it is being delayed and that they don’t have any timeframe on when this could be resolved.

On the other websites I also withdrew these amounts and sometimes much more (180k on Rollbit).

Anyway no problem I understand, but I am only asking others who play there about their experience, just to know what to expect. I’ve seen the thread about the 500k win but that’s on another level.

I believed this is not the first complain about this casino, I have seen it in this board and also in the Scam Accusation Board, they should know that they have been placed in the casinos reputation group in the forum so any misconduct will affect users that have already given them trust so they should maintain that trust in the forum. Then op you still need to contact the customer service to hear from them. You have to provide your ID and other information to make the discussion smoothly for customer service to forward your complain. And also be patient about the replies.

coinerer

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Quote from: AussieMat on July 19, 2023, 03:31:47 AM

Hello,
I withdrew 20.000 usdt after winning in Baccarat on Duelbits (total deposits 12000). I’ve been waiting for more than 24hours and no payment. I’ve never played there before, so those who play there is this a common issue?

I played on Stake, Rollbit, Gamdom, Bitcasino.io, and never had to wait for more than 8hours for a withdrawal (including KYC or not). Just to know what to expect.

When dealing with a large amount withdrawal it is normal for it to take longer. because it is well authorized when withdrawing large amount due to which it may take a long time. And it is not a problem that gambling sites have to complete huge amount of transactions every time due to which the withdrawal time may be a bit long. but you should talk to support if it takes more than 24 hours.

Since you have opened this topic for a long time. Hope your problem is already solved.

CryptSafe

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Quote from: elevates on July 20, 2023, 08:35:38 AM

Quote from: Mr. Magkaisa on July 20, 2023, 08:28:26 AM

20k$ is quite a large amount after all, so they probably have something to check there first, just wait for sure, because if there is a problem they will definitely send a message.

is the person sending you a message mate? Maybe you're not sending a support report to them? is that right? just add a little more patience, just wait a little longer for the answer or it will also arrive in the wallet you put there.

20k not a big amount for Duelbits, they are a big and reputed casino. The only reason for the delay in this situation can be OP opened this account recently. Deposited 12k and won 20k, which might triggered the internal security check algo. What bothers me is that they are asking him to wait after more than 24 hours. They could have send him a mail with a reason why their is a delay which they haven't. The left for him to wait patiently which he has been doing for now.

Do not get things twisted mate Duelbits is a big casino no doubt about that but you should know that 20k is not a child's play as well. If the casino is conducting a verification on an account just for a 20k withdrawal then you should know that amount means a lot to them as well irrespective of the fact there are rules attached to huge amount withdrawal which must undergo kyc and other necessary verification before they start processing withdrawal. I as well agree to the fact that they failed to tell OP when and how long it would take them to get back to OP. That was the issue hence OPs outburst.

elevates

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Quote from: Mr. Magkaisa on July 20, 2023, 08:28:26 AM

20k$ is quite a large amount after all, so they probably have something to check there first, just wait for sure, because if there is a problem they will definitely send a message.

is the person sending you a message mate? Maybe you're not sending a support report to them? is that right? just add a little more patience, just wait a little longer for the answer or it will also arrive in the wallet you put there.

20k not a big amount for Duelbits, they are a big and reputed casino. The only reason for the delay in this situation can be OP opened this account recently. Deposited 12k and won 20k, which might triggered the internal security check algo. What bothers me is that they are asking him to wait after more than 24 hours. They could have send him a mail with a reason why their is a delay which they haven't. The left for him to wait patiently which he has been doing for now.

Mr. Magkaisa

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20k$ is quite a large amount after all, so they probably have something to check there first, just wait for sure, because if there is a problem they will definitely send a message.

is the person sending you a message mate? Maybe you're not sending a support report to them? is that right? just add a little more patience, just wait a little longer for the answer or it will also arrive in the wallet you put there.

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Quote from: Zoomic on July 19, 2023, 08:09:24 AM

Quote from: Crypt0Gore on July 19, 2023, 03:46:38 AM

You deposited 12,000$ and you withdrew 20k? Or $20? Which one exactly because I don't get it.

It is not difficult to understand. He deposited 12k and wagered, after all he won to the amount of 20k and he tried withdrawing the 20k which got stocked for more than 24hrs.

Quote from: ajiz138 on July 19, 2023, 05:30:09 AM

Quote from: AussieMat on July 19, 2023, 05:17:48 AM

I have wagered well over 1x. No I am not playing from a restricted territory.

I just contacted support again and they told me no need to contact them anymore, I just have to wait for their reply. Nobody knows what’s happening.

This means that your withdrawal process is being reviewed manually or maybe the account is marked and they will conduct an internal investigation so that after that they will reply to you with the reasons explained.

This is clear assumption. If the account is flagged and under investigation by Duelbits, atleast the support should be aware of this and communicate same to Op. In this case they are just keeping Op in the blind.

Op does not need to panic too much because that might be a bug or something that needed to be fix. Duelbit is a big casino just like every other casinos we have here that gamblers frequently use to make bet and make earning. If the withdrawal is still pending till now, then op need to wait for a while or better still chat the customer care for a reason why his withdrawal has not been processed. This can happen once in 100 withdrawals so op should not panic when his withdrawal is not going to be process. The customer care is in best position to explain what really happens.

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Quote from: ethereumhunter on July 20, 2023, 07:40:11 AM

Quote from: blockman on July 20, 2023, 05:28:11 AM

Quote from: AussieMat on July 20, 2023, 05:15:10 AM

No they didn’t send anything. Withdrawal « in process ». I also verified my messages on the website in case they missed sending me email and nothing. Last message says no need to contact them and that I should just wait.

If that's what they've said, there's nothing you need to do but just wait. Although it's taking too long on your end, they have a valid reason that they're looking up to. Lucky you are if this isn't going to take that long like a week or even a month. Some cases that I've seen but not with them took around more than a month.

Correct. Maybe he can call support every few days to ask how far the process has gone so that he gets a satisfactory answer from them. Maybe tomorrow or the day after, he could try to call back and in the meantime, it was better just to wait and hope all is well. From what other friends conveyed, the withdrawal process usually does not take a long time.

He can do that whenever he's comfortable but if he's being told that he has to wait, that's all he need to do.

Quote from: ethereumhunter on July 20, 2023, 07:40:11 AM

Maybe something was preventing Duelbits from processing his withdrawal.

That's actually the case and that's the reason why his withdrawal is delayed. I don't think that they're going to give the reason why his withdrawal is being held on.

Topic: Duelbits.com | How much time for a withdrawal? Been 7 days+ - page 3. (Read 806 times)