Topic: Enough to consider a casino scam? - page 27. (Read 3471 times)

exactly what I see here , or maybe OP is not completely believing that the site is scam so he is asking the community if they have views about this kind of casino site steps.
he does not even drop how long this case running and what is the complete answer of the casino towards his case.
but maybe He will update the thread in the coming days once he is convinced that there is scamming happening inside this problem.

Yes, that's right, my friend actually determines whether the casino is a scam or not. From that problem, he just has to wait by completing what the casino asks for, such as KYC, after all, KYC verification doesn't take long and the casino can process it within 24 hours.
As I said earlier, if the casino doesn't give the gambler the right after completing the requirements, then the new casino can be declared a scam casino.
But the casino should just give away the winnings and let the gambler withdraw them because $8000 is not a big amount for the casino and don't let $8000 just cause them to lose their trust and reputation.

Your story is not really clear, how can we consider a site is scam or not if you do not give more details about the issue? The answers you may get from the community high likely will be just a guess or prediction or assumption. It would be better if you can provide a complete story for this case so we can get a better opinion or maybe suggestion on what should you do.

If the casino's Terms of Service mentioned that they might ask for KYC any moment, then it's not a scam, it's just a standard security measure they are taking, and always expect to pass a KYC check before making huge withdrawals. However, if the Terms didn't say anything about KYC and they're suddenly making your friend go through KYC, that's a bit fishy. More likely they are trying to stop your friend from withdrawing the funds and to make an excuse to confiscate his funds. It's important to read the ToS before using any platform so you know what to expect. Now for the bonus, if your friend made a deposit expecting to receive a bonus and didn't get it, then there could be some reasons for this, like your friend not meeting the minimum deposit requirement or breaking some rules. He should check the bonus terms and conditions to make sure he is eligible. If it's a well known casino, then unlikely they are trying to scam your friend. Why not mention the name of the casino?

Some casinos do actually have KYC verification for a specific amount being deposited or withdrawal, but this should be clearly indicated in the TOS. If nothing was indicated, your friend can open ticket regarding the complain and try to fix it first before you do the next step.
As per the bonuses, it could be sometimes very tricky coz there might be time limits or deposit limits that we sometimes overlooked.
If none of these I have mentioned have made sense, again, you guys can open a ticket and ask them for clarifications, just to be fair on both parties. Then if the clarifications was vaguely explained, then you can bring it again in this community's attention.

depend on their reason and how long you are going to wait , because if they are asking for at least a week or two for complete verification and checking about the system finding you some questions in your playing then best to let them do such , but if this took months or they even banned or blocked your account then they are truly a scammer and we have seen those things before.

For the first scenario, were you clear about how they were going about with how they'd process their KYC? Afaik most casinos have the "freedom" to ask for KYC to ANYONE of their users ANYTIME. So you winning $8k doesn't matter in this scenario, at least, if you view it from the legal side based on their ToS. As for passing and stuff, well, that's more on the laws of the country and casino, you might be living in a country where it isn't allowed so can't really judge unless you give us more info (which I would not actually do since it involves your personal info).

As for the second scenario, again, it depends. Some marketing strategies involve showing people what they "want" to see, and not necessarily what would exactly happen. So you might've made a mistake somewhere when registering or is still missing something to be eligible for the bonus. It usually isn't the fault of the casino since the user themselves didn't know about the entirety of the information about the bonus, but well, casinos (or any business for that matter) often hide it in a convoluted way so as to avoid applying it to most that simply think they only need to deposit first.

This is your first question or inquiry. This is interesting but what we have to know is that there is a difference between not knowing and not being able to read the ToS (Terms of Service) or read the place it was stated. Therefore , if the casino has stated it somewhere in the site but the bettor was impatient to read and only interested in the aspect of profiting then it is at the peril of the bettor not to be interested to know how to get his winnings out from the casino. This will impliedly mean ignorant of the law is not an excuse as it is said in latin maxim, ignorantia juris non excusat.

On the other, if the casino didn't state KYC verification on its regulation and suddenly it pumped after you had won, such could be a flag for the casino to play a fast one on you. If a casino is reputable and sincerely, they will provide to you all necessary process that will guarantee that you receive your money after winning.


Maybe despite opening the account to ensure you get the bonus after registration,you violated certain conditions you are required to met before the bonus would be sent to you. To be clear, it looks like conditions attached to the bonus may be the issue and not just opening an account.

If you submit all the details but they keep asking more to delay you or not to process your withdrawal then its indicator that they are scam and don't have plan to work out your withdrawal request.

Much better to do counter action and post a scam accusation so that your feedback against them can help other to avoid also not experience the same thing happen to you.

If there's just misunderstanding for sure they reply to the thread you created and solve your issue because scam accusation post is powerful tool to call out those casino who have issue to some people in this forum.

No choice but to comply. That's $8,000 waiting. Although it's sucked that we can't get that money smoothly, what choice we can do?

Now, if they failed my KYC process, I should at least received a clear reason on why it happened and they should just allow me to try and try.

OP you really need to spill the tea and mentioned everything so that our response will be somehow accurate.

So many things are happening and I still don't know why we are the one that would end up being scammed after choosing a casino we think will deliver and will end up not delivering. We need to be very careful how we move from one casino to another because we can be unfortunate to use the one that looks very much attractive and would end up taking our money. There are so many casinos here in the forum where we can lay complains if we have issues that are not attended to asap. I prefer using reputable casinos that has fast customer care response.

You don't need to know this. You should assume they always do. Especially if you are winning fiat pegged money.

Well first i would be asking why exactly did your KYC fail according to them. There can be numerous reasons why KYCs fail. Anything from identity theft (by which i mean that someone else stole your identity), to the fact that you are citizen of a sancioned country, or that you can't prove source of your income.

So which one is it? Did your friend fail KYC or didn't he/she follow the ToS of the bonus money. Sometimes those can be pretty complicated and even misleading. I am usually asking lots of questions about the details before trying to get bonuses.

In general, before we can call a casino a scam there should be a complaint and an investigation like creating the right format for the issue, if they have an announcement here they should address it if they don't have a presence here that accusation will remain unresolved and an accusation, and this will give a bad impression on the casino, but to make it a confirm scam casino, the evidence should be valid and the casino keeps ignoring the accusation, based on the accusation you posted the casino can answer this and even the community can answer this based on the community's parameters.
So to verify, ask your friend to post the accusations in the right section so we can name the casino if they have an announcement here they can answer it.
When we experience something wrong in a casino where we are playing it's recommended to alert the community, so we'll know the status of that casino.

First you or our friend should have read the terms and agreement first before the deposit and playing games on that platform.  If it is written on their TOS that they will require their players KYC in situation the casino thinks they have to then it is obvious that if you got huge winnings, they will ask you of your KYC in guise of AML and following regulations.  Since you agreed upon registering, asking for KYC won't be considered as scamming you.

Now about the second situation, passing KYC is upon the Casino's or third party KYC verification service discretion.  If you believe you have presented your documents well, and you did nothing wrong then you can contest the casinos decision of failing your KYC .  You can get third party like reputable gambling review sites to intervene your case and let them verify the documents you submitted on the gambling platform.  I think we have cases here where reputable gambling review sites intervene upon either the users request or the casino request to decide which one is telling the truth.

This have happened to me when a casino asked me for a KYC during the withdrawal which I made because of depositing the minimum wager amount along with the bonuses that they offer. After passing the requirements, they told me that I failed to pass it but they didn't provide any reason why I failed. I think some scam casinos are just making KYC an excuse so their users won't withdraw their winning funds.

First and foremost, it is advised that one should always read and stick to the terms and conditions of a casino before getting registered on their website. You must be able to abide by their policy if you are ok with it. The issue of kyc must be stated clear on their terms of engagement wether you should do kyc upon getting registered or not, if they would need you to do kyc upon withdrawal and deposit or not and if all these are not listed and you registered and after winnings and attempt to withdraw then they demand for KYC and even after scaling through the kyc process and you are denied of your bonus or wins, it is obviously clear that the casino is a big scam!.

Secondly, I see no reason why a casino would come out openly to declare free bonus upon registration and upon getting registered, you did not get the bonus, maybe you check if you did not scale through the requirements for the bonus or their might be possible restrictions or something else but if you scale through and are been denied of your bonus, it is also obviously clear that the casino is a big scam!

Lastly you did not mention the casino if they are registered here onboard this platform so they would be called out to fulfill their own part of the bonus if your friend really followed the instructions they listed. Tell your friend to get registered here and created a topic on scam accusations board with his or her evidence so it would be resolved if the casino is registered here.

When it come to KYC requirements, check if the reasons they gave you are valid, why they are not verifying it?
You can already get a hint if the casino is just looking for loopholes not to give his winnings.
Also, the site should have their license before they require their players to undergo KYC. If not, they are clearly screwing the user.
Now, when it comes to deposit bonus, better check their conditions and requirements on how to avail such bonus.
As most of the time, their promos are click bait and you will know only the things attached to it once you try to withdraw your winnings if you failed to check their terms.

With my experience in gambling, I already know that most casino will not ask for kyc verification from a user until he or she wins a reasonable amount of money..
But then, if after submitting the exact documents they requested, and meet all the requested conditions, and still, they did not pass my verification without any clear or reasonable reason, then I will clearly consider such a casino to be a scam, there's no two ways about it.

As long as I am sure that the casino is not a scam initially before making the deposit, I won't casino the casino a scam until am unable to withdraw my money, some bonuses have special links which one must access and register on the site through, failure to use that link simply means you won't be getting the bonus, so it is likely that your friend failed to register on the casino through their bonus link, which can easily explain why he didn't get the bonus as promised by the site.

I completely agree. It's important to carefully read the terms and conditions of any platform before registering and depositing any money. If something isn't mentioned on the TOS, it's better to be safe than sorry and assume the worst.

Regarding casinos requiring KYC information, it's becoming a standard practice in the industry. Casinos are legally required to know their customers. While it may seem like an invasion of privacy, it's important for the casino to ensure they are following regulations.

As for bonuses, you should be aware of the terms and conditions before accepting them. If a casino promises a bonus but doesn't pay it out after the deposit, that's definitely a red flag for a scam. Always make sure to read the fine print and follow the rules stated in the TOS to avoid any issues.

It is normal for casinos to ask for KYC especially if it involves high amount of transactions. You better check their TOS upon registration so you'll know what to expect because most casinos will surprise you with their KYC requirements during the withdrawal process. You have to make sure that you will comply with their requirements so you could pass the KYC process. If they won't let you pass even after providing the requirements needed, then it won't still make them a scam casino especially if you are referring to a big and trusted site but it could possibly affect their reputation once you complain.