Enough to consider a casino scam? - page 25.

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Quote from: Outhue on April 09, 2023, 01:10:55 PM

Requires the same old solution, always read the Terms and Conditions, this is the main mistake that almost everyone makes when trying to gamble on an online casino, read the terms and conditions, there is probably something you will come across that you won't like and this will safe you your time and some problems, however, if you have found yourself in this mess you have to comply with the rules to withdraw your money.

Actually it's all because gamblers are sometimes too lazy to read all the casino rules. When they get into trouble or accidentally violate casino rules, gamblers blame the casino.
This is a small mistake that gamblers make that can end up in a big problem.
As we often see in this forum there are tons of people who complain about scam casinos but when the casino representatives explain the complainants are against the casino rules.

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Quote from: Outhue on April 09, 2023, 01:10:55 PM

Requires the same old solution, always read the Terms and Conditions, this is the main mistake that almost everyone makes when trying to gamble on an online casino, read the terms and conditions, there is probably something you will come across that you won't like and this will safe you your time and some problems, however, if you have found yourself in this mess you have to comply with the rules to withdraw your money.

Obviously barely anyone reads the Terms of Service, I would dare to say that only people gambling a lot would be the ones who usually read them.

Also, even if someone wanted to read the ToS, they would find with a wall of text which (unfortunately) does not appeal to most of gamblers who wish to deposit and play as soon as possible. That is why some people around here recommend that instead reading that huge document, use the Ctrl + F function on one's browser and quickly find those articles which detail the processes of what it is more important: KYC, withdrawals and bonuses.

It saves time and gives a good idea on the restrictions of the web.

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Quote from: Beparanf on April 08, 2023, 12:03:25 PM

Quote from: Odusko on April 08, 2023, 11:29:15 AM

By all means, if you passed the verification process and your kyc is successful I don't think the casino has any more right to withhold your withdrawal, where there will be a problem in a situation where some of your KYC steps are unsuccessful there could nail you with that but since you said you managed to pass all the KYC process and they refused you access to the $8,000 withdrawal.
And of a truth, if I were in your shoes I will also call the casino a scam since they are deliberately withholding my withdrawal unnecessarily.

Reading the context of the OP, I’m sure that his problem was casino keeps rejecting his KYC submission despite he submits all the requirements for unknown reason. Simply the casino won’t accept his requirements as valid for him to withdraw his account. This comes his accusation against the casino for not accepting his KYC verification which is still questionable because there’s no further details on what kind of document he is submitting and whether coincides to the casino basic requirements for the KYC.

Quote from: KiaKia on April 07, 2023, 09:38:54 AM

And you now manage to process with the verification and they failed to pass you?

The op verification of his KYC maybe not have been completed or the casino is yet to verify it and this may be as a result of so many reasons including blur picture and document among others. Also there could be other tiny details that are being looked out for. I have been in such situation of blurred document etc and until you provide a clearer information, the KYC maybe not be approved. However reading ToS and playing in a reputable casino safe us the stress of withdrawal when you win

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Requires the same old solution, always read the Terms and Conditions, this is the main mistake that almost everyone makes when trying to gamble on an online casino, read the terms and conditions, there is probably something you will come across that you won't like and this will safe you your time and some problems, however, if you have found yourself in this mess you have to comply with the rules to withdraw your money.

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Quote from: uneng on April 09, 2023, 11:30:35 AM

Quote from: wiss19 on April 09, 2023, 10:35:12 AM

A casino asking for KYC for any amount that is considered big is a normal thing and it doesn't make a casino a scam, and there would probably be a reason why they didn't accept the KYC application, the main reason for that could be invalid documents, so the player will need to get in touch with the support team and confirm which document would work and apply with that once again.

For the bonus part, I think the best thing to do is to contact support and tell them about the situation, if they respond and still don't do anything about it, then the doubts would surely arise about the service not being legit, but things like that happen and support should be able to help.

That is why it's important to read terms and conditions first, and if possible, reviews from other gamblers as well. So once you face such issues with the platform, you will be able to provide accurate informations and use the terms of the house against themselves to get what you are eligible to, by the rules.

However, if it's stated on the rules that the house has the right to ask for KYC at any moment or for withdrawals above X amount of money, there is nothing the gambler can do besides following the protocol in order to have his money withdrawn. Regards bonus campaigns it's also necessary to read what the terms behind it are, because there might be the chance you don't receive the reward as expected due to have failed fulfilling a requirement or another.

Yes, that's right, usually casinos will have their own terms and conditions, and that must be understood by the user before making a deposit to claim a bonus or so on. But it seems that most people are now lazy to read the terms and conditions before they play. Even though they certainly have it, especially if it's a well-known casino and has very high trust from its users. It's strange now that those who were "lazy" to read earlier will react quickly that they accuse the casino of being a scam, even though it's clear they are wrong and don't qualify. I think it's their justification of the mistakes they did themselves.

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Quote from: wiss19 on April 09, 2023, 10:35:12 AM

A casino asking for KYC for any amount that is considered big is a normal thing and it doesn't make a casino a scam, and there would probably be a reason why they didn't accept the KYC application, the main reason for that could be invalid documents, so the player will need to get in touch with the support team and confirm which document would work and apply with that once again.

For the bonus part, I think the best thing to do is to contact support and tell them about the situation, if they respond and still don't do anything about it, then the doubts would surely arise about the service not being legit, but things like that happen and support should be able to help.

That is why it's important to read terms and conditions first, and if possible, reviews from other gamblers as well. So once you face such issues with the platform, you will be able to provide accurate informations and use the terms of the house against themselves to get what you are eligible to, by the rules.

However, if it's stated on the rules that the house has the right to ask for KYC at any moment or for withdrawals above X amount of money, there is nothing the gambler can do besides following the protocol in order to have his money withdrawn. Regards bonus campaigns it's also necessary to read what the terms behind it are, because there might be the chance you don't receive the reward as expected due to have failed fulfilling a requirement or another.

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Quote from: Helena Yu on April 08, 2023, 11:10:55 PM

Quote from: maydna on April 08, 2023, 03:10:52 PM

I had trouble verifying the exchange and had to repeat it a few times before finally verifying my account. But I haven't started verifying my account for gambling because I'm just a small gambler who doesn't dare to take too big risks.

We must realize that the casino we use will ask us to do KYC one day. And I also realize that but I always try to protect myself by not using big money to gamble.

To win $8,000 you don't have to gamble using big amount money, you can just gamble for $0.5 or $1 and if you're really lucky enough you can get $8,000. So it's pointless to say you will protect yourself to win big amount money by just gambling with small amount money.

Now what you will do? of course you will need to submit your KYC and you might get a similar problem like when you had trouble to submit your KYC on the exchange you use.

It's true what you say but many people will think that using big money means they have a chance to win a lot of money, especially if they place big bets. But the fact is not like that because if they place a big bet, their chance of losing that money will get bigger because gambling will only make someone lose a lot of money unless they are really lucky to win a lot of money.

And yes, just by sending KYC, you may be able to withdraw the winnings. But it will come back to the casino because if the casino is a scam casino, they will not be able to get their winnings and even their documents will be vulnerable to abuse.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

Hi friends, I have some questions for you guys about online casinos

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?

I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.

Any other reasons?

About first case, if the person can't pass the KYC even after submitting the necessary documents either the user is from blocked country like where gambling is prohibited or the casino itself restricted them from playing their due to their regulatory guidelines. So if this happened to your friend then you can't blame the casino since you clearly ignored the terms while registration.

Secondly, if a casino refuse to pay the bonus even after meeting all their criteria then I won't trust them further but don't just look the bonus, make sure you read the terms as earlier which seems the issue here.

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A casino asking for KYC for any amount that is considered big is a normal thing and it doesn't make a casino a scam, and there would probably be a reason why they didn't accept the KYC application, the main reason for that could be invalid documents, so the player will need to get in touch with the support team and confirm which document would work and apply with that once again.

For the bonus part, I think the best thing to do is to contact support and tell them about the situation, if they respond and still don't do anything about it, then the doubts would surely arise about the service not being legit, but things like that happen and support should be able to help.

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Maydna I think your own experience with the exchange is quite clear since you said it was not successful on your many attempts which is entirely your fault for not supplying the accepted details and documents, all you needed was to read the exchange FQ to see what document and which format is accepted for easy processes but from ops own explanation, his KYC was successful but the casino deliberately refused him making the withdrawal that is the born of contention.

Quote from: Helena Yu on April 08, 2023, 11:10:55 PM

Quote from: maydna on April 08, 2023, 03:10:52 PM

I had trouble verifying the exchange and had to repeat it a few times before finally verifying my account. But I haven't started verifying my account for gambling because I'm just a small gambler who doesn't dare to take too big risks.

We must realize that the casino we use will ask us to do KYC one day. And I also realize that but I always try to protect myself by not using big money to gamble.

To win $8,000 you don't have to gamble using a big amount of money, you can just gamble for $0.5 or $1 and if you're really lucky enough you can get $8,000. So it's pointless to say you will protect yourself to win a big amount of money by just gambling with a small amount of money.

What the user meant is that, since KYC is mostly triggered when it is big winning somewhere around $5000+ and above, the gambler can work his way around it I do not accumulate odds that will generate such a winning amount, I think it is possible by doing the right calculations and betting smaller amount that will not bring in such huge return at once.

Quote from: Helena Yu on April 08, 2023, 11:10:55 PM

Now, what you will do? of course, you will need to submit your KYC and you might get a similar problem as when you had trouble submitting your KYC on the exchange you use.

I don't think thos will also work since ops already stated that he passed the KYC process, so is not as if any step of his KYC was rejected anyways, so there won't be room for resubmission of those documents or repetition of any step.

So that leaves ops with just one option and that is to contact the casino support to know what exactly the problem is and why he is denied withdrawal even though he has completed all KYC processes.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

This is the reason why it's important to read the casino's TOS before playing on their platform, to know their rules and become aware of what you should not do while playing on their site. In the case of rejecting your KYC, it depends on their reason on why they failed to pass you. It should be valid, otherwise it's just their alibi to hold your winnings.

Quote from: KiaKia on April 07, 2023, 09:38:54 AM

Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?

It's an act of deceiving the gamblers just to play on their site. If the casino is not scam then they will not let this to happen, because for sure it will have a negative impact on their casino.

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Quote from: goaldigger on April 08, 2023, 04:12:16 PM

Quote from: Odusko on April 08, 2023, 11:29:15 AM

By all means, if you passed the verification process and your kyc is successful I don't think the casino has any more right to withhold your withdrawal, where there will be a problem in a situation where some of your KYC steps are unsuccessful there could nail you with that but since you said you managed to pass all the KYC process and they refused you access to the $8,000 withdrawal.
And of a truth, if I were in your shoes I will also call the casino a scam since they are deliberately withholding my withdrawal unnecessarily.

To be more clear better to ask the support for the reason, and if they started to ignore that could be a red flag already. Imagine passing all your KYC details and yet they disapprove it, something must be wrong with the site or a problem with the documents you submitted, which most of the time is not consistent with the details. The only way to solve this is communication with the support, wait for their updates.

Ok had already do asked the Support and that tells Him to send KYC but the thing is the waiting time because it looks to be that the site is having trouble verifying his account (or maybe they are not reputable and has scam on their side)but as we gamble online , we must understand and know the use of ticket and support.
because this forum will never give us the answer though many times that posting here made the site alarmed and try to solve the case right away, though OP does not bring the name of the site here for verification.

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Quote from: maydna on April 08, 2023, 03:10:52 PM

I had trouble verifying the exchange and had to repeat it a few times before finally verifying my account. But I haven't started verifying my account for gambling because I'm just a small gambler who doesn't dare to take too big risks.

We must realize that the casino we use will ask us to do KYC one day. And I also realize that but I always try to protect myself by not using big money to gamble.

To win $8,000 you don't have to gamble using big amount money, you can just gamble for $0.5 or $1 and if you're really lucky enough you can get $8,000. So it's pointless to say you will protect yourself to win big amount money by just gambling with small amount money.

Now what you will do? of course you will need to submit your KYC and you might get a similar problem like when you had trouble to submit your KYC on the exchange you use.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

We should know the process and rules. if we do it right and follow the right way, we should complain it again and ask what is wrong. Sometimes, the casino rejects your KYC if have a different picture ID Card, and face, because usually ID card uses the old picture, and you take a foto last minute ago, which makes reject your process. but, as a big casino, the system knows what is right and wrong, so if the casino rejects your KYC, that possible the system find a something wrong, then, you must follow up that case and try to resolve it until success.

but if continues rejected without reason. maybe sometimes wrong, maybe the casino going to bankrupt and they took your 8,000$ to buy tickets airplane.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

Hi friends, I have some questions for you guys about online casinos

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform?

Why won't you know a casino will ask you for KYC after winning a certain huge amount if you read their terms and condition or KYC-AML-CFT Policy?
Every casino I know has all the needed information there.

Quote from: KiaKia on April 07, 2023, 09:38:54 AM

And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

Yes, I can categorize the casino as a scam casino since I have provided them with the requested document.

Quote from: KiaKia on April 07, 2023, 09:38:54 AM

Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?

Yes. Scam come in different ways and every project, or casino that make a promise or offer a promotion and choose not to fulfill it is also a scam/shady act.

Quote from: KiaKia on April 07, 2023, 09:38:54 AM

I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.

Any other reasons?

I will advise the person to recheck the casino promotion because most of these promotions always come with terms and conditions or the promotion maybe have come to an end.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

I think if it's not included in their privacy and (TA) terms and services, then it is a possible scam. If they aren't transparent about their services, then they have been planning this all along. Better to stick to the one that has clear indication on what they hold for you in the future.

Quote

Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?

This is probably happening with newly created casino platforms. This is literally a way to scam people. Giving some juicy offer and bonus based on your deposit, the moment you do it, it's gone. Or the other way around. There are some conditions added to it that are unknown to us. Only revealed to us after we complete the task, and then they show some excuses or other included task in order to receive it.
One could be like this, you join by someone's reference, you get the bonus in your account. But it's not usable until you refer 5/10 more people.
Then they face the same scam. Better stay away from it.

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Quote from: Bitinity on April 07, 2023, 09:19:28 PM

Your story is not really clear, how can we consider a site is a scam or not if you do not give more details about the issue? The answers you may get from the community high likely will be just a guess or prediction or assumption. It would be better if you can provide a complete story for this case so we can get a better opinion or maybe suggestions on what should you do.

I was about to say the same in my earlier comment, I wanted to demand that the ops share my detailed I information about his issues but where I got confused is when he said he passed all the KYC processes and placed a withdrawal and still denied, with that statement it means the site is deliberately holding ops funds even though he passed the KYC procedure.

But ops did not share any evidence to prove that he got his account verified already and if there is no such evidence it then means we are just making and empty statement all this while, but we should also be aware of the fact that some casinos are scam and they may go any lent just to frustrate players who may have win big and want to withdraw their funds.

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Quote from: Odusko on April 08, 2023, 11:29:15 AM

By all means, if you passed the verification process and your kyc is successful I don't think the casino has any more right to withhold your withdrawal, where there will be a problem in a situation where some of your KYC steps are unsuccessful there could nail you with that but since you said you managed to pass all the KYC process and they refused you access to the $8,000 withdrawal.
And of a truth, if I were in your shoes I will also call the casino a scam since they are deliberately withholding my withdrawal unnecessarily.

To be more clear better to ask the support for the reason, and if they started to ignore that could be a red flag already. Imagine passing all your KYC details and yet they disapprove it, something must be wrong with the site or a problem with the documents you submitted, which most of the time is not consistent with the details. The only way to solve this is communication with the support, wait for their updates.

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Quote from: danadc on April 08, 2023, 03:25:29 PM

Quote from: Odusko on April 08, 2023, 11:29:15 AM

By all means, if you passed the verification process and your kyc is successful I don't think the casino has any more right to withhold your withdrawal, where there will be a problem in a situation where some of your KYC steps are unsuccessful there could nail you with that but since you said you managed to pass all the KYC process and they refused you access to the $8,000 withdrawal.
And of a truth, if I were in your shoes I will also call the casino a scam since they are deliberately withholding my withdrawal unnecessarily.

If I comply with a casino giving my KYC and they do not accept it, that is something that should not be, I would think that if it is a one-time scam,it would also be like an additional mockery because if they are not going to give you that money, it is It is considerable that a player takes things that way,apart from giving a kyc process it is somewhat annoying, and it bothers the process much more because after it is done there are times that it takes 4 -10 days in some casinos to approve, and the mere The fact of waiting so long is desperate and stressful, and if they don't give the withdrawal or approve it,it's already a scam for me.

I think the approval of passing a KYC procedure depends on the submitted documents. If a casino find irregularities on the submitted document, they will fail them. The case maybe is the submitted information on the casino platform is different from the submitted document to perform KYC. For example, the address submitted on the platform is different on the address written on the document, this might give a problem and will make the KYC procedure a failure.

If the casino failed the KYC procedure but the player strongly believe that it should pass then the player can contest it using reputable third party review sites such as askgambler or alike.

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Quote from: KiaKia on April 07, 2023, 09:38:54 AM

Hi friends, I have some questions for you guys about online casinos

What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?

Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?

I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.

Any other reasons?

Everything depends on the circumstances, when it comes to bonuses there could be additional restrictions, like a limited number of them, country restrictions or a vip restriction as well, and when it comes to the KYC there are many reasons why you could not pass it, maybe the scanned document was not clear enough, some information did not match or the document was too old already, so unless we know the reason why the verification failed we cannot talk about a casino being a scam yet.

Topic: Enough to consider a casino scam? - page 25. (Read 3481 times)