Topic: Enough to consider a casino scam? - page 28. (Read 3471 times)

How on earth do people actually feel comfortable dealing with  online gambling platforms that claim not to offer KYC , like the risk is just crazy to accept. Anyway, don't panic yet it could be that there's a little error somewhere maybe from your friend own end, like:

*The name on the ID he's using for the KYC verification doesn't match accordingly with the exact names he used in opening the account on the platform. So he should try using

* Or maybe the ID card wasn't very clear due to phone picture low quality in capturing  but if all of these ain't the case then he should contact the help desk and lay his complain they must be able to make clear to him what's the real issue to such KYC registration decline.


Funny enough that's exactly what online casinos expects of you before even launching the bonus packages and it a pity most persons don't try to carefully go through if there's any T&C attached to the claiming of such bonus offers if they can be able to meet up  the T&C's they just jump in afterwards they now realize it's just not for them.

If you carefully investigate you'll find out that your find didn't really meet up completely to the criteria needed to earning the bonus he might just have met a part of the whole and there's no way he can get such bonuses whereas he has made deposit already.

In life, we cannot predict everything with a hundred percent accuracy at all times, we tend to get the best of the surprises from what we think not to be to have finally taken hold, a casino that is not given to a committed lifestyle in their services rendered should not be a priority as well, we can as much considers other, there's a lot of scam on casinos in gambling but only few ones exist as common casino gambling scam that we often see or hear about becau it's now nit as before, things were getting better and scam rate is reducing.

^This is not new to the casino, they always ask for further enhanced KYC verification for the large amount to be withdrawn or deposited.
The most important is always to read carefully the TOS before using it or depositing your fund because it is rare for the casino now that don't have KYC when you win big.
OP, can you name that casino?
Because a scam casino will always be a scam even if you will follow the KYC procedure, if you want to get your money, there is nothing you can do is to follow the KYC.

That is it, if the casino did not mention KYC in their T&C it will be flagged as an outright scam if KYC is suddenly demanded, because it is not part of the rules and regulations but if it is mentioned in the term of operation KYC will be demanded at some point then the player should expect to ask for verification at any point and it doesn't matter wether the player wants to withdraw and tip some other players he will be required to pass through the KYC process.

If they didn't give you the promised bonus after deposit is a different matter and it won't make them a scam casino but it will make them a bad casino for not giving the promised bonus or it may be because you didn't met the requirements like required amount to deposit before getting the bonus. If you read some replies here especially post by aioc "A scam casino is a scam casino whether you failed or pass the verification.". I definitely agree with it because no matter what you do like completing KYC, met requirements of so called bonus is they will never PAY YOU when you requested a withdrawal from their scam casino. Meanwhile, a casino that doesn't give bonus as promised are casinos that doesn't have good reputation but they still pay their gamblers when they withdraw their winnings then they paid them but the difference is they don't have a good reputation that will result to closing or shutting down their casino. Some are even legit and have good reputation but soon they ended up scamming gamblers which supports what aioc said. It's all about how they are going to scam people.

The first thing about KYC and its failed process, there can be some questionable information about your details but that doesn't mean a casino is a scam because they'll allow you to resend those documents.
The second one about those bonuses, are you sure that you're eligible for the bonus? Even if you are, maybe, they've reached the cap and that's why you've missed that moment.
In short, there can be a lot of details that can be said on those situations and thinking of them as a scam will still vary depending on those proofs that will be provided.

In the first case, yes. I would consider that casino to be a scam if you are fully complying with their Terms of Services and KYC and yet they want to refuse to give you the money you rightfully won.

In the second case, it would be necessary to fully be aware of the terms of the bonuses and promotion the casino offers, for example, a casino could advertise the give 50% of bonus with the first deposit, however, the small letter no one reads also adds that the bonus only applies to certain amounts, which could exclude some of the people who were expecting to benefit from the bonus and could not.

That is why I always verify myself up to level 2 KYC in most reputable ones casinos which I consider them extremely trustworthy,so when that day comes that I hit a big win I would not be having such problems at all.I don't care much about KYC when the casino where I am playing at is trusted and respected in this forum and what is most important for me,that their support is knowledgeable and that has been my case with the supports of such casinos.

The only problem I am having,is that the big win we all expect to hit someday,it looks like it will never come to me at all but I still am hopeful and that is what keeps me coming back  .

As for your problem if you want to verify yourself after the big win,you are letting the case to be in the hands of the casino and things can go either way as they can come up with any excuse like why didn't you verify yourself before the big win for example and to cause you trouble.

Depends on how you identify a "scam". If you mean an operation that was designed to defraud players out of their money - then it depends.
To give them the benefit of the doubt, it could be that they require some additional KYC above a certain level of deposit/withdrawal. But in such case they have to provide an alternative way of verification (assuming the player is able to produce all required documents).
They cannot just say "our verification system says No" and take someone's money. That would be a 100% scam.

But even if they do pay out those $8k eventually, not properly informing players (upon signing up) on any KYC requirements is highly unethical. People may simply not wish to share their sensitive information with gambling site and they cannot keep their funds hostage.


If this relates to the same person that got denied their withdrawal, I would focus on getting that money out and be done with that site and not worry about any bonuses.
But yes, if someone was promised a bonus and they didn't receive it, that's an unethical practice for sure, but not necessarily a scam, provided you could withdraw your initial deposit (with no extra fees).

Care to share the name of the casino?

If they rejected the KYC, verify if your country is included from their blocklist. If not, then ask them. If it wasn't a mistake but they still persistent on not accepting it, they could be potentially frauds.

If your friend did not received the deposit bonus, ask the casino to add it to his/her account as soon as (s)he noticed it.

If you know that you did nothing wrong, put up a fight and argue with them. Complain. Report them. Create a scam accusation.

Well, get used to it before you or your friends play at casino platforms, both new casinos and casinos in general. always try to read the available ToS. because, it's important and to avoid things like you tell in this thread. When it comes to KYC issues, it is very common for casinos to ask for KYC after gamblers make withdrawals of big wins. but when your friend's verification fails, please double-check whether the data provided is correct. or, there is a mechanism error that your friend did. then, you can ask it directly to the platforms casino. whether it's from live support, or via email. So, we can't judge only from the side of your story that the casino is committing fraud.

Regarding the bonus problem that you mentioned, as I said from the start. try, to always read the rules regarding the bonus claim. it could also be like you said, that the casino had canceled before your friend made his first deposit. or most likely, your friend does not meet the minimum deposit requirements. So, next time it's important for you and your friends experience, even for us. Plus, make it a habit to always read first. whether it's about ToS, or related to bonus issues and all kinds of things. and if, you find something wrong, you just need to avoid it.

well, in all casinos there is something called TOS and in the TOS there are always the rules of the casinos, if in the TOS of the casino there is nothing about KYC then the casino when asking for KYC when a customer wins or even just asking for KYC that customer has the right to deny doing KYC and demand that they give you your money and stop using the casino, but in case the casino has KYC in the TOS then the customer must do KYC when asked to do KYC, rules are to be followed, the customer must comply with the TOS of the casino


when the person delivers the documents and the casino does not disapprove the documents then the person must submit the documents again but this time the person must make sure to send documents with greater visibility and true, but if even so the casino rejects the documents again then the person should ask the casino support about why they are disapproving the documents to be able to correct this error and send documents the way the casino wants, you will only call the casino a scam when they refuse to tell you why they are disapproving your documents


when a casino promises to give a bonus and the customer meets all the requirements to receive the bonus but does not receive the bonus then the casino is a scam

Right. Only their ToS will tell if they are asking for KYC or not. But I believe most of the legal online casinos are requiring for KYC especially for a huge win, so there should be a problem with your KYC verification that they fail to approve it. Try to contact their customer service, otherwise you can sue them if ever your funds will not be released. However, in case if it’s a scam or not, you will know eventually when they keep on ignoring your KYC.

Well it is obvious that KYC has been one great issue with online casinos because they are faced with very tight regulations from regulatory bodies and at same time, their customers are not wanting to willingly do kyc and if you'll agree with me that it haven't been easy for these casinos and we really ought to be with them but on the other hand, these casinos have to come out very plain to their customers and let them consciously make their decisions rather than been deceived or lured and at the end, been asked to do KYC after winning some certain amount of money.
You really have to be very careful to avoid the blocking your account and I would advice that you give the name of the casino for more better assistance and you shouldn't bother over doing KYC so your account wouldn't be blocked and you should instantly contact customer care.

As for the second question you asked, you already answered the question but can go ahead to get the answer from customer suppor.

You could probably consider the casino to be shady if they did not ask for KYC before you played, you won and then tried to withdraw. I am not an advocate of KYC and I believe that any casino could ask any customer about it whenever they like, and considering this is Bitcoin, not a lot of people would want to complete it unless it is a significant portion of what they own or they feel as though they have no choice. I suppose that it only can be considered a scam if you complete KYC and you still don't receive your withdrawal. At this point they casino has scammed you out of both your personal information and your money, and it should definitely be reported.

$8,000 is decent amount for me so I'll do what they ask by providing my personal document for verification.
What I dont understand is, why you ask if you dont know? Does it mean that your friend did not even read at least a bit of the ToS or TnC?


What is the reason why the casino failed to pass your friend's document and do the casino give other options to pass the KYC?
It is not simple to say a casino is a scam, you have to prove it with solid evidences.

Maybe before I consider the casino a scam, I'll try to solve the problem by complaining through the support service and ask them to find the cause. If I didn't make a mistake, they would have processed and fixed everything so I could withdraw all the money. After all, I already verified my account.

But if the casino provides convoluted explanations through its support service, maybe that's when I will become suspicious. And if the casino seems to be procrastinating on getting ahead with the process, then maybe that's when I'll consider the casino a scam casino. If the casino is in this forum, I will try to complain through this forum and hopefully someone will help me to solve the problem.

It's always a good idea to read and understand the terms and conditions of an online casino before playing or depositing funds. Most online casinos have KYC procedures in place to comply with legal requirements. If you are unsure about anything, you can always contact the casino's customer support for clarification. If the casino fails to verify your account and there are no legitimate reasons for this, it could be a cause for concern. However, it's important to investigate further before labeling the casino as a scam.

Regarding your second question, it's not uncommon for online casinos to offer bonuses with specific terms and conditions. These may include minimum deposit requirements, wagering requirements, or restrictions on certain games. If you did not receive the promised bonus, it's possible that you did not meet the requirements or that there was a technical issue. Again, it's always best to contact the casino's customer support team for assistance.

First you will have to read their kyc compliance to know the rules on their kyc procession, is your documents original or not valid any more?
If your kyc documents are not valid and you take it for kyc it may fails to process.
Then you must make sure your documents such as passports, driving license, National Identity card or whatever that qualifies you or him to be a citizen of their country must be valid, free from sunlight reflection or not to be blurry and must be visually seen.

Then for deposit bonuses, you must also check the validity of the bonus how it will last before disappearance. Some casino may offers it for the first 300 users that signed up while some may extend it to first 1000 users that signed up and made deposit before such bonuses could reflect to their account. If in a way he has checked and has passed the deadline then nothing to be worried about with bonuses.

So my conclusion, such casinos or gambling site are not to be labeled scammer yet, all less the user have passed kyc successfully before making deposit and then he played some games and win that amount, then during withdrawal and they couldn't allow or enable him to process it after 7 working days such person may come up with his claims on how such casino have refused him to withdraw his money. At then it may be fully labeled scammer but if such payment is being enable after 7 days then it may be their payment is manually not automatic like other casino and gambling site.

NB: You must first pass kyc before making deposit in any casino or gambling site, reason being that their stories changes when there's funds inside the account so I always advised people around to make sure they are verified in any platform before they include their funds to such place to avoid story by then you have automatically over taken them by right and in operation.

I know some friends in real life, they gamble using online crypto casinos that are here, they once won $ 15k in this type of Roulette game, the withdrawal process has to go through kyc verification, but after doing so they withdraw money easily, without any problems.
And i also won $5000 at the casino operating here three years ago, in sports betting, i also passed the kyc verification process, withdrawal without any problem.

Conclusion: i think if we are fair in the game and win big, kyc process, i think if the casino is fair, trusted and reputable i don't think there is one reason for them to cheat us in win and withdrawal, unless we do violate some of their rules.
Your friend, if he plays fair and wins some money, the casino has no right to find excuses and freeze your park's winnings.

I seldom come across cases like this at casinos that have been in business here for a long time and have a good reputation that are here, except: at new casinos, however if they have threads here, maybe we can ask about the bonus in their thread, why after the deposit the bonus doesn't appear, but some of my experiences have deposited at the casino where I bet they give that bonus.

If, your friends play at the casino here and they have representatives and threads here that are active, maybe you can advise your friends to ask their representatives directly here, if the chat doesn't respond.