Hello Exmo,
I work in the financial industry and know KYC procedures.
Our priority is security and legality. We like most of the major trading platforms don’t accept poor-quality scans of documents , scans with errors and poor resolution . Your scanned documents unfortunately fall into these categories and could not be taken.
The problems are also due to your system and the support organization.
Your website only accepts pictures under 3MB and no PDFs.
A simple smartphone picture ("scan") is easily 4 or 5 MB if it is in the quality you recquire.
You declined the ones where I had reduced the size with GIMP but then accepted the ones I mailed after a long and torturous dialogue with over 20 messages exchanged among the forum and e-mail with at least 3 or 4 different support team members. All that took me several days, in which you guys had all the files in good quality via Mail but kept insisting on me uploading that shit in your damn frontend. The automated messages on the platform where in some cases russian. You had both pages of my ID in good quality and made me put both sides in one file and then said that that file was not good enough quality again! And at the end, to put the icing on the cake, you made me re-sign the agreement with "Initial of my First name + Last name" because I had signed it like that on my ID and not with "First name + Last name", which is simply ridiculous, at least where I work.
More than the 82,000 of our customers use two-factor authentication. It works well and doesn’t have any complaints. If this problem persists , try to synchronize the time on your PC via Internet , as well you can update your google authenticator.
Ok, my bad. Seems to work now. First time I see a 2FA activated by the password of the site and not the newly generated token, but ok, why not. Now it works.
The only reason why I kept trying becoming a costumer was this:
https://www.dash.org/news/exmo-exchange-inside-view-barcelona-visit-by-alex-ru/So, I hope that now that I am as verified as one can be, I hope everything will work fine.
