Topic: Forget about exchanger search! Use BestChange! - page 17. (Read 13914 times)

Hi dkbit98,
I can only describe my situation. Unfortunately, I can't say anything about others.

I had a dispute with the exchanger. I wrote a claim, which was closed by the exchanger (this is a violation of the BestChange Terms). I opened the claim again, after which BestChange closed the opportunity for me to open it again. All this was done within 1-2 hours.

My issue with the exchanger is still not resolved (more than 36 hours have passed). If it is possible to link here to our dispute on the BestChange site, then I will provide it. So that everyone can draw their own conclusions from our discussion. The discussion is still ongoing, however, this controversial situation is essentially hidden from other users, that is, the exchanger can continue to deceive people.

In this case, all these reviews lose any meaning.

Can you say what exchange exactly you used and left your feedback?
We already know about this issue very well, that is why some of us asked BestChange several times to change their reputation system, and they said they will, but nobody knows when exactly.
I am ok with them having neutral feedback for resolved issue, but I need to be see exactly how much neutral feedbacks specific exchange had in past, with more details about it.

When writing a complaint about an exchange office, BestChange closes the status of the complaint and makes the status neutral for this review. Actively promote the illegal activities of exchangers. All requests for return the status of the complaint are ignored, despite the fact that in the Terms of this site there is a clause:

"Withdraw the client's claim only if the financial obligations to the client are fulfilled in full, or if the regulated exchange period has not yet passed."

In my case, the issue is still not resolved, but the status of the complaint has been removed. As a result, other users may be deceived by exchanger.
The exchanger refers to AML checks, but this does not change the status of the claim, given that for my side I have fulfilled all the requirements. The financial claim remains, but BestChange does not give me the opportunity to return the complaint. The review has only a neutral status.

Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.

Overview of exchange directions on BestChange

Our monitor collects information from more than four hundred reliable exchangers that support a large number of payment directions. We always recommend checking the “Popular” section of the website. It collects the most relevant directions for the current moment. The popularity dynamics shows how much this indice has grown or risen for 24 hours.

Options of payment ways and their examples:
💸 Cryptocurrencies:: Bitcoin, Ethereum, Tether, and many more.
💸 Electronic payment systems: WebMoney, Payeer, QIWI, Yoomoney.
💸 Cryptocurrency exchange codes: EXMO, Binance, Kuna.
💸 Banks— Sber, Tinkoff, Privat 24, Visa/Mastercard cards of any banks.
💸 Money transfer: Western Union, Golden Crown.
💸 Cash.

Hi dkbit98,

We have not been contacted by CrownChange exchanger and are not affiliated with it. Please act with due caution.

While we reiterate that only our banner on the website of the exchanger without being listed with us is not sufficient to claim that the website is not trustworthy, the combination of factors must be taken into mind.

Hi Best_Change.
Can you please check this new CrownChange exchange and member with the same name who is claiming to be partners with BestChange?
Is this true or they are making false advertisement, because i can't find them on your list of exchanges?

Here is CrownChange exchange ANN topic:
https://bitcointalksearch.org/topic/crownchangenet-instant-electronic-currency-exchange-service-5419344


http://web.archive.org/web/20221104124435/https://crownchange.net/

Unfortunately, we do not have sufficient authority to verify payment documents and cryptocurrency balances of the services. This data is hard to monitor, and we transfer their AS IS without additional check and verification from custodian.

Does it extend to them providing some kind of proof ^{[e.g. signed messages]} for their reserves or it's basically limited to what they're displaying on their respective platforms?

Update:
Thank you for clarifying it

Why is it important to monitor exchanger reserves?

Available reserves is a total amount of money in certain currency the exchanger has for further operations.

Absolutely all exchangers timely provide us with the information about the quantity of funds in their reserves, so that the data on our website would be maximally up to date.


👉 It is important to pay attention to the required exchanger reserves, because when you withdraw funds
As a rule, exchangers in the BestChange listing do not have any problems with having funds in reserves.

Of course, the development will be done with consideration of all peculiarities of the live cycle of the software we have chosen. We will have the necessary procedures of various steps, including elements of consideration of the “user experience”. Moreover, transferring to the new version will be gradual, with all necessary tuning-ins and inviting real users for testing. Even now, together with the developers’ work, we continue to gather opinions and wishes of our users with the view of providing the most convenient service for you.

As for our promise to upgrade our existing review systems to make it harder to “quasi- automatically” close claims from the side of exchangers, this upgrade doesn’t depend on the global renewal, that is why we stick to our words. The thesis "won't be coming any time soon" is not exactly correct, the upgrade that we have promised can be launched much earlier than the upgraded website.

OK thank you for explaining, at least we finally received a clear answer that new and updated review system won't be coming any time soon (if it ever comes).
I think it would be much better if you make this changes with some beta testing using real people so you can get honest feedback from actual customers.
Some members from bitcointalk forum would probably help and participate in this process.

This can be easily explained. Negative reviews keep in line several levels of employees: staff of exchangers, our moderators, sometimes several persons per case, their managers and in particular cases, the top management of the company. That’s why it is physically impossible to invisibly push for something in claims. We carefully see to the rules being followed.

With regards to deleting this is a wrong thesis. We don’t delete grounded claims, we can only change their status (to neutral one), if the case was successfully resolved or it is not a financial claim.

As for spam, yes, we are trying to clean up all mentions of third-party services, but we can sometimes accidentally omit something. Hundreds of reviews are left on our platform daily (without breaks or days off 😊 ) and something can go unnoticed. Although, it is bad, and we will try to make our best not to allow such rare mistakes.

And the thesis about “months” is not very logical, as the time of having the review live can vary, we seldom double-check the reviews that have been checked. And they are checked within minutes, sometimes hours, after getting into our database. Double-checking is possible if somebody like Bitcoin_Arena points us to that. A separate thanks to him for the signal.

As for improving the review system, it will not be upgraded soon, not earlier than the new version of the website is released, which is still under development. And light upgraded won’t change the number of displayed claims, it would be strange to expect that. The number of active claims only signals that the majority of them have been solved, and financial obligations are fulfilled.

 

Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved''  

Thank you! This is really a very interesting idea. Indeed, so far, we have only translated the text materials for the partners, and we haven’t made new banners yet. But the very essence of your idea isn’t directly connected to the new languages, that is why it can be realized independently.

Yes, we will think about how we can realize it. We can’t promise it will appear in the near future, but the idea is wicked, we will make everything it takes to implement it.


We have several layers of automatic protection; however, it is the human who has the last word before deleting the review. The case you have described is unacceptable, thank you for highlighting this problem. Moderators who allowed this blatant advertising were reprimanded, and the message was instantly deleted. On top of that, regulations for checking all suspicious reviews were reinforced, so that in future such messages wouldn’t get through and mislead users.

Thank you for your signal.

I have a question.

How do you deal with a fake review scenario?  Like in this example below.


obviously the person who left the review is trying to advertise a likely scam in aramezglobal.com
I have seen types reviews advertising another scam in trust pilot too... How do you deal with them in your platform? or you just let it be?

No, 50x150 is very small for a regular PC screen.
I think about automated size ads. So, an ad from the same place can be in various sizes, depending on the user's screen display. I use a similar thing when I place ads from Google Adsense. In this way, I always get a proportionate banner and all with the same code.

This is a nice update.
I would suggest one more update, which would certainly be useful. At a time when mobile devices are quite popular, the fixed size of the banner can be a complication for such users. it is almost a mandatory standard for a website to be responsive, and this is much more difficult to achieve with fixed-size images.
just an idea if you already want to make the work of promoters easier.

🥳Dear users, we’ve got an update for the participants of the BestChange affiliate program.

👍 Now the text materials in the personal account are available in several languages: English, Russian, German, French, Spanish, Portuguese, Ukrainian, Polish.

They contain examples for describing the monitor which have already been published on many sites.

We are doing our best to make our service even more convenient and functional for you.

❓ What is a rating of an exchanger in the payment system?

Going to the page of any exchanger on BestChange (to do this, you need to click on the number of reviews after choosing a payment direction), you will see such indicators as Advanced Cash TS, WebMoney BL, Perfect Money TS. What do they mean, and why sometimes there are numbers, and sometimes a dash?

The thing is that some payment systems ascribe levels to the users. This helps other users understand if they can trust this service. For example:

✅ Advanced Cash Transaction Score

✅ WebMoney Business Level

✅ Perfect Money Trust Score

If instead of rating there is a dash, it means the exchanger doesn’t work with this payment system, correspondingly, does not have a rating in it or it’s not important. Please pay attention to the listed indicators, if you are planning to work with one of these payment systems via the exchanger.

In addition, on the page of the exchanger, you can see the “MyWOT Rating” parameter. Web Of Trust is an add-on for assessing the security of a site and based on the results of its check, you can determine whether the site is trustworthy. Mostly, in the check, the opinion of users is considered.

Marks of exchangers in the list — what can you learn from them?

BestChange has developed a system of icons characterizing the peculiarities of an exchanger. We recommend you make a habit of paying attention to them, then you will be able to understand in a second which exchanger won’t suit you. It saves time — otherwise, you had to visit the website, create an order for an exchange, and, perhaps, only then learn that you need to verify your card or some other nuances.

Here are some exchanger characteristics that we mark with icon:

🔹 Manual or semiautomatic mode is used.

🔹 Additional commissions are charged.

🔹 Registration, card or documents verification is needed.

🔹 The service has a built-in online wallet.

🔹 Transfers are made from a legal entity or a third-party payment system.

🔹 There are holds when paying.

And many more. For example, if you exchange cash, we will inform you that the exchanger delivers it at a fee. We will also inform you about a floating rate and other important things. Don’t forget to pay attention to the marks — all you need to do is to hover your mouse over them to learn the details.