Topic: Forget about exchanger search! Use BestChange! - page 17. (Read 13807 times)

Hi Best_Change.
Can you please check this new CrownChange exchange and member with the same name who is claiming to be partners with BestChange?
Is this true or they are making false advertisement, because i can't find them on your list of exchanges?

Here is CrownChange exchange ANN topic:
https://bitcointalksearch.org/topic/crownchangenet-instant-electronic-currency-exchange-service-5419344


http://web.archive.org/web/20221104124435/https://crownchange.net/

Unfortunately, we do not have sufficient authority to verify payment documents and cryptocurrency balances of the services. This data is hard to monitor, and we transfer their AS IS without additional check and verification from custodian.

Does it extend to them providing some kind of proof ^{[e.g. signed messages]} for their reserves or it's basically limited to what they're displaying on their respective platforms?

Update:
Thank you for clarifying it

Why is it important to monitor exchanger reserves?

Available reserves is a total amount of money in certain currency the exchanger has for further operations.

Absolutely all exchangers timely provide us with the information about the quantity of funds in their reserves, so that the data on our website would be maximally up to date.


👉 It is important to pay attention to the required exchanger reserves, because when you withdraw funds
As a rule, exchangers in the BestChange listing do not have any problems with having funds in reserves.

Of course, the development will be done with consideration of all peculiarities of the live cycle of the software we have chosen. We will have the necessary procedures of various steps, including elements of consideration of the “user experience”. Moreover, transferring to the new version will be gradual, with all necessary tuning-ins and inviting real users for testing. Even now, together with the developers’ work, we continue to gather opinions and wishes of our users with the view of providing the most convenient service for you.

As for our promise to upgrade our existing review systems to make it harder to “quasi- automatically” close claims from the side of exchangers, this upgrade doesn’t depend on the global renewal, that is why we stick to our words. The thesis "won't be coming any time soon" is not exactly correct, the upgrade that we have promised can be launched much earlier than the upgraded website.

OK thank you for explaining, at least we finally received a clear answer that new and updated review system won't be coming any time soon (if it ever comes).
I think it would be much better if you make this changes with some beta testing using real people so you can get honest feedback from actual customers.
Some members from bitcointalk forum would probably help and participate in this process.

This can be easily explained. Negative reviews keep in line several levels of employees: staff of exchangers, our moderators, sometimes several persons per case, their managers and in particular cases, the top management of the company. That’s why it is physically impossible to invisibly push for something in claims. We carefully see to the rules being followed.

With regards to deleting this is a wrong thesis. We don’t delete grounded claims, we can only change their status (to neutral one), if the case was successfully resolved or it is not a financial claim.

As for spam, yes, we are trying to clean up all mentions of third-party services, but we can sometimes accidentally omit something. Hundreds of reviews are left on our platform daily (without breaks or days off 😊 ) and something can go unnoticed. Although, it is bad, and we will try to make our best not to allow such rare mistakes.

And the thesis about “months” is not very logical, as the time of having the review live can vary, we seldom double-check the reviews that have been checked. And they are checked within minutes, sometimes hours, after getting into our database. Double-checking is possible if somebody like Bitcoin_Arena points us to that. A separate thanks to him for the signal.

As for improving the review system, it will not be upgraded soon, not earlier than the new version of the website is released, which is still under development. And light upgraded won’t change the number of displayed claims, it would be strange to expect that. The number of active claims only signals that the majority of them have been solved, and financial obligations are fulfilled.

 

Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved''  

Thank you! This is really a very interesting idea. Indeed, so far, we have only translated the text materials for the partners, and we haven’t made new banners yet. But the very essence of your idea isn’t directly connected to the new languages, that is why it can be realized independently.

Yes, we will think about how we can realize it. We can’t promise it will appear in the near future, but the idea is wicked, we will make everything it takes to implement it.


We have several layers of automatic protection; however, it is the human who has the last word before deleting the review. The case you have described is unacceptable, thank you for highlighting this problem. Moderators who allowed this blatant advertising were reprimanded, and the message was instantly deleted. On top of that, regulations for checking all suspicious reviews were reinforced, so that in future such messages wouldn’t get through and mislead users.

Thank you for your signal.

I have a question.

How do you deal with a fake review scenario?  Like in this example below.


obviously the person who left the review is trying to advertise a likely scam in aramezglobal.com
I have seen types reviews advertising another scam in trust pilot too... How do you deal with them in your platform? or you just let it be?

No, 50x150 is very small for a regular PC screen.
I think about automated size ads. So, an ad from the same place can be in various sizes, depending on the user's screen display. I use a similar thing when I place ads from Google Adsense. In this way, I always get a proportionate banner and all with the same code.

This is a nice update.
I would suggest one more update, which would certainly be useful. At a time when mobile devices are quite popular, the fixed size of the banner can be a complication for such users. it is almost a mandatory standard for a website to be responsive, and this is much more difficult to achieve with fixed-size images.
just an idea if you already want to make the work of promoters easier.

🥳Dear users, we’ve got an update for the participants of the BestChange affiliate program.

👍 Now the text materials in the personal account are available in several languages: English, Russian, German, French, Spanish, Portuguese, Ukrainian, Polish.

They contain examples for describing the monitor which have already been published on many sites.

We are doing our best to make our service even more convenient and functional for you.

❓ What is a rating of an exchanger in the payment system?

Going to the page of any exchanger on BestChange (to do this, you need to click on the number of reviews after choosing a payment direction), you will see such indicators as Advanced Cash TS, WebMoney BL, Perfect Money TS. What do they mean, and why sometimes there are numbers, and sometimes a dash?

The thing is that some payment systems ascribe levels to the users. This helps other users understand if they can trust this service. For example:

✅ Advanced Cash Transaction Score

✅ WebMoney Business Level

✅ Perfect Money Trust Score

If instead of rating there is a dash, it means the exchanger doesn’t work with this payment system, correspondingly, does not have a rating in it or it’s not important. Please pay attention to the listed indicators, if you are planning to work with one of these payment systems via the exchanger.

In addition, on the page of the exchanger, you can see the “MyWOT Rating” parameter. Web Of Trust is an add-on for assessing the security of a site and based on the results of its check, you can determine whether the site is trustworthy. Mostly, in the check, the opinion of users is considered.

Marks of exchangers in the list — what can you learn from them?

BestChange has developed a system of icons characterizing the peculiarities of an exchanger. We recommend you make a habit of paying attention to them, then you will be able to understand in a second which exchanger won’t suit you. It saves time — otherwise, you had to visit the website, create an order for an exchange, and, perhaps, only then learn that you need to verify your card or some other nuances.

Here are some exchanger characteristics that we mark with icon:

🔹 Manual or semiautomatic mode is used.

🔹 Additional commissions are charged.

🔹 Registration, card or documents verification is needed.

🔹 The service has a built-in online wallet.

🔹 Transfers are made from a legal entity or a third-party payment system.

🔹 There are holds when paying.

And many more. For example, if you exchange cash, we will inform you that the exchanger delivers it at a fee. We will also inform you about a floating rate and other important things. Don’t forget to pay attention to the marks — all you need to do is to hover your mouse over them to learn the details.

Exchanger reserves: why is it important?

Reserves are a total quantity of means on the account of a service, which allows to freely perform exchange in different directions. On BestChange, all exchangers have reserves not less than $10, 000. However, famous and popular exchangers have much more significant reserves.

Currently, the monitor works with 230+ exchangers, the total reserves of which constitute $11 billion (the relevant number can be seen in the section “Exchangers” -> “Statistics”).

❓ Why is it important to pay attention to the reserves of an exchanger?

It is simple — an exchanger won’t be able to pay for an order, the amount of which is higher than the reserves it has for a specific payment direction. For example, if the reserves are just 10,000 Advanced Cash, you won’t be able to sell 15,000 Advanced Cash to the exchanger. That’s why you should always pay attention to this indicator when choosing a service with the help of the monitor — it is shown in the table where suitable services are specified. Usually, the exchangers in the BestChange listing do not have problems with reserves.

We are trying to keep information relevant and require the exchangers to timely update information about their reserves.

How do we choose which exchangers to add to the listing?

We receive quite a lot of requests for adding exchangers to the monitor BestChange. We, in turn, put forward strict requirements that the service must meet. Users’ safety is a priority.

Here are just a few key parameters that BestChange pays attention to when making a decision.

✅ Long term of a successful work — six months minimum. There can be exclusions, for instance, if the exchanger was launched by a famous exchange or another service.

✅ The functionality of the website must include an order form available without registration, an affiliate program, and a full-fledged English version.

✅ Total reserves must be no less than 10,000 USD.

✅ Protected HTTP connection.

✅ Specified contacts of the website creators.

In some cases, we ask the owners for identity verification.

✅ Design or name must be unique and not copy the already listed exchangers to not confused the users.

Every listing application is thoroughly manually checked. We do not work with exchangers that have a bad reputation on the internet. You can analyze them yourself — click on the number of reviews in the table for selecting an exchanger and you will get on its page and learn more detailed information including the term of work and the country of registration.

Of course. We track about 20 different parameters for the left reviews in order to eliminate the majority of possible violation. It’s a closed list for everyone except our team, and it is quite problematic to find the connection by random guessing. Moreover, in separate cases we can conduct a linguistic analysis if the moderators get suspicious while not having direct proof of the review having been ordered.
We don’t exclude that a small portion of relatively
We do not exclude the possibility of some small share of relatively reliable commissioned reviews getting into publication, we do have over 1,13 million reviews in the database, it is impossible to thoroughly check them all. But any evident lie will be fully removed by our moderators very soon after finding out suspicious regularity, rest assured.
As for the suspicious activity due to the usage of VPN, unfortunately, this is a negative trend in the countries where most of the Russian speaking users reside. But we will continue to track a dozen of other parameters which are hard to fake simply by proxy or VPN, that’s why all the new reviews will also be as thoroughly checked as before.


Thank you for clarification. Indeed, English-language (and other ones) are collected on .com version of the website, while Russian ones (and a part of other Slavic languages) are collected on .ru / .net versions of the website.
Although examplen’s question was more to do with a large number of Russian-language reviews being published with IP of other countries.

It looks like a feature, not a bug. Try changing the ".ru" into ".com": https://www.bestchange.com/coinshop24-exchanger.html: it shows mostly English but also some other languages.

this discussion https://bitcointalksearch.org/topic/m.60898308 started me thinking about another potential misuse of your trust rating system.
coinshop24 exchanger has many positive feedbacks, sound fine for them. but as far as possible, are all reviews in Russian? even those from Germany, England, Sweden or Poland (at least that's what your IP detection says). Honestly, I'm sure a VPN is used for this, and probably all feedback was made by their ^coinshop24 team.
do you have a way to manage this kind of fake feedback?