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Topic: Forget about exchanger search! Use BestChange! - page 15. (Read 13341 times)

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
It sometimes happens that the money after an exchange come with a delay. Rest assured that your means will not be lost if you have chosen an exchanger from the list on BestChange.com.

 Every website goes through a diligence check by dozens of parameters before becoming a part of the listing.

What should you do in case of a delay?
- Don’t worry. An exchanger is like any other institution where suddenly any technical problems may occur.
- Firstly, you need to wait. A delay in crediting the funds can depend on the day of the week, for instance, an exchange happened during out-of-office hours. Usually an exchange takes an hour.
- Write to the support service. Usually, the websites have plenty of communication ways, please select the one the suits you best
- If the problem is not getting solved, you can leave a claim on our website, indicating your exchange number. The majority of exchangers care a lot about their reputation, and shall a claim appear, they will solve the issue faster.

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
because “dirty” coins were transferred from your side and there is no exchanger’s fault.
That's a bunch of BS! There are no dirty Bitcoins, all Bitcoins are equal. You should really stop promoting this attack on Bitcoin by pretending it's normal. It's not.

Quote
The exchanger has no access to your funds.
Meaning: the exchanger doesn't own any funds and just uses a third party.

Quote
To avoid such situations we highly recommend to make self AML checking before an exchange using existing AML-check services.
I highly recommend to avoid any service that uses arbitrary reasons to block your funds.

We have discussed this concept earlier. We will reiterate, despite the fact that some crypto enthusiasts do not accept the situation that most of centralized services investigate incoming means sources, it doesn’t make the very situation disappear.
If you are interested in our position, we as well do not share the policy of total AML-control, but in practice, over 90% of exchangers use custodial wallets for their work, which have various kinds of limitations, including “cleanliness” check.
By the way, the funnier the advertising in your signature looks the more zealously you deny the fact of ubiquitous implementation of AML. 😊

To avoid such situations we highly recommend to make self AML checking before an exchange using existing AML-check services.

I have few questions about your recommendation,
1. Which legit AML checking service can be used by an individual? Some result from google search either show service for big company or service with some scam accusation.
2. What will happen if result of AML check result used by individual and the exchange/BestChange is different?


There are indeed a lot of offers on the market, but the majority of them are just resellers of one global player, Crystal Blockchain, that’s why the majority of results from absolutely different services will be identical. But we all allow it that results may differ, in this case the situation will be analyzed on a particular basis. It is highly likely that that if the user’s source will have sufficient credibility then their check results will be used, there is no hindrance for that, it’s a question of agreements.

What will happen if result of AML check result used by individual and the exchange/BestChange is different?
That's the problem: there is no official AML check that's valid in all jurisdictions, but there are companies trying to sell their interpretation of which addresses are good or bad. Those companies now have a financial interest in convincing people "taint" exists, in order to sell their "services".

Do you have any real proof of lobbying within this sphere? Your theory looks beautiful and logical, but without specific proof it’s just conspiracy.
A more logical scenario is that first a request for a service appeared, and only then the service itself, and not vice versa. The fact that this market is non-competitive is a huge problem, there is no doubt about it, and we will be delighted if community members create their own alternative risk-based assessment services, instead of criticizing the existing monopolist. If you close your eyes and turn away, the problem will not be solved by itself.

Centralized services are in the legal field of a particular country, while the blockchain is outside of any jurisdiction. If you want to "legalize" cryptocurrencies in the local economy, you will need to comply with international rules and the laws of a particular country. It's a fact, there's no getting away from it. The only question is whether the community will be able to create enough alternative services with a high reputation to avoid in the future the political partisanship of the monopolist, or continue to inflate "separatist" sentiment and remain a passive observer.


legendary
Activity: 2212
Merit: 7064
As you correctly noticed, Russian-language services are represented on the .ru version, and English-language ones – on the .com version. This separation was made due to the difficulty of understanding a foreign language by the large majority of our website visitors. It must be noted that what is meant is not only the translation of the interface with which more or less a browser’s in-built translator can cope, what is meant is firstly the language of support. If a service cannot provide qualified help in the required langue, such service is hidden from the corresponding version of the website. This is done mainly for the comfort of the very users.
I understand what you are saying, but having double feedback can be misleading, and it's easy to use automated translation for this.
One exchange I noticed has no feedback in english version and it has thousands of feedback in russian, so maybe you should add icon with information if they have support in english and in other languages.

Please note that your AML-check result is 100% gambling
I don't know what tool or website are people using to check this kyc score, but having coins connected with gambling doesn't mean they are dirty in any way.

Which legit AML checking service can be used by an individual? Some result from google search either show service for big company or service with some scam accusation.
I heard about some telegram bots that can perform this checks, but this is some random guys having their own list maybe connected with OFAC or something like that.
Some forum members suggested people should create their own checking websites that would make all bitcoins ''clean''  Smiley
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
What will happen if result of AML check result used by individual and the exchange/BestChange is different?
That's the problem: there is no official AML check that's valid in all jurisdictions, but there are companies trying to sell their interpretation of which addresses are good or bad. Those companies now have a financial interest in convincing people "taint" exists, in order to sell their "services".
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
because “dirty” coins were transferred from your side and there is no exchanger’s fault.
That's a bunch of BS! There are no dirty Bitcoins, all Bitcoins are equal. You should really stop promoting this attack on Bitcoin by pretending it's normal. It's not.

Quote
The exchanger has no access to your funds.
Meaning: the exchanger doesn't own any funds and just uses a third party.

Quote
To avoid such situations we highly recommend to make self AML checking before an exchange using existing AML-check services.
I highly recommend to avoid any service that uses arbitrary reasons to block your funds.
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange

@GOliver_2022:

We are very sorry that you got into this situation. We understand that you did not notice the warning about an AML-check when creating your order and were unaware of the status of the funds in your transaction and of the procedures related to the international FATF, AML, KYC standards.

Anyhow, ignorance of the law is no excuse. Same as ignorance of anti-money laundering procedures used all over the world does not free the holder of funds from punishment if these funds have been identified in any wallets, transactions or services that are subject to a check, freezing or any relevant procedures.

Please note that your AML-check result is 100% gambling (screenshots https://prnt.sc/5ErY7mCLvghG, https://prnt.sc/tAlAoM40412e). It has a High risk or is connected with illegitimate sources. Your funds were blocked by the cryptocurrency exchange according to the international FATF, AML, KYC standards.
Your review on our website https://www.bestchange.com was transferred to neutral status, because “dirty” coins were transferred from your side and there is no exchanger’s fault. You are still able to leave comments in review.

You noted in review that you have already provided requested information to the exchanger. After sending the requested data to the exchanger you should wait for the AML-check to finish. Unlocking terms may be different and it doesn’t depend on the exchanger. The exchanger has no access to your funds. Currently, the exchanger is doing its best to return your funds as soon as possible. As soon as your funds are unblocked, the exchanger will contact both you and BestChange.

To avoid such situations we highly recommend to make self AML checking before an exchange using existing AML-check services.

@BestChange  have one question for you.
I made a small research comparing your two websites, main one with .com domain, and alternative option with .ru domain.
After testing multiple payment options I noticed huge difference in number of offers and in reviews each exchanges have, and I don't understand why are you doing this?
There are much more options and better offers in Russian version of website, only difference is that everything is written in Russian language.

Maybe it's best for people to use both version of website if they want to find best rates and offers.

As you correctly noticed, Russian-language services are represented on the .ru version, and English-language ones – on the .com version. This separation was made due to the difficulty of understanding a foreign language by the large majority of our website visitors. It must be noted that what is meant is not only the translation of the interface with which more or less a browser’s in-built translator can cope, what is meant is firstly the language of support. If a service cannot provide qualified help in the required langue, such service is hidden from the corresponding version of the website. This is done mainly for the comfort of the very users.

legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
I can only describe my situation. Unfortunately, I can't say anything about others.

I had a dispute with the exchanger. I wrote a claim, which was closed by the exchanger (this is a violation of the BestChange Terms). I opened the claim again, after which BestChange closed the opportunity for me to open it again. All this was done within 1-2 hours.

My issue with the exchanger is still not resolved (more than 36 hours have passed). If it is possible to link here to our dispute on the BestChange site, then I will provide it. So that everyone can draw their own conclusions from our discussion. The discussion is still ongoing, however, this controversial situation is essentially hidden from other users, that is, the exchanger can continue to deceive people.

In this case, all these reviews lose any meaning.

Can you please post all details about your case in the Scam Accusations board? You can use the Scam report format to present all the facts.
there have been similar cases before that were successfully resolved with the assistance of BestChange and the community forum.
legendary
Activity: 2212
Merit: 7064
I can only describe my situation. Unfortunately, I can't say anything about others.
I understand what you are saying, but you still didn't say the name of exchange you used, and that way you could directly warn people about them... not blame BestChange for everything.


@BestChange  have one question for you.
I made a small research comparing your two websites, main one with .com domain, and alternative option with .ru domain.
After testing multiple payment options I noticed huge difference in number of offers and in reviews each exchanges have, and I don't understand why are you doing this?
There are much more options and better offers in Russian version of website, only difference is that everything is written in Russian language.

For example, I am taking random offers for Bitcoin exchange to Skrill USD.
Picture are saying more than thousand words, but you can see that reserves are the same, but number of reviews is different and lower picture has more offers:


https://www.bestchange.com/bitcoin-to-skrill.html


https://www.bestchange.ru/bitcoin-to-skrill.html

Maybe it's best for people to use both version of website if they want to find best rates and offers.
newbie
Activity: 2
Merit: 9
Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.
Can you say what exchange exactly you used and left your feedback?
We already know about this issue very well, that is why some of us asked BestChange several times to change their reputation system, and they said they will, but nobody knows when exactly.
I am ok with them having neutral feedback for resolved issue, but I need to be see exactly how much neutral feedbacks specific exchange had in past, with more details about it.

Hi dkbit98,
I can only describe my situation. Unfortunately, I can't say anything about others.

I had a dispute with the exchanger. I wrote a claim, which was closed by the exchanger (this is a violation of the BestChange Terms). I opened the claim again, after which BestChange closed the opportunity for me to open it again. All this was done within 1-2 hours.

My issue with the exchanger is still not resolved (more than 36 hours have passed). If it is possible to link here to our dispute on the BestChange site, then I will provide it. So that everyone can draw their own conclusions from our discussion. The discussion is still ongoing, however, this controversial situation is essentially hidden from other users, that is, the exchanger can continue to deceive people.

In this case, all these reviews lose any meaning.
legendary
Activity: 2212
Merit: 7064
Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.
Can you say what exchange exactly you used and left your feedback?
We already know about this issue very well, that is why some of us asked BestChange several times to change their reputation system, and they said they will, but nobody knows when exactly.
I am ok with them having neutral feedback for resolved issue, but I need to be see exactly how much neutral feedbacks specific exchange had in past, with more details about it.
newbie
Activity: 2
Merit: 9
How do you deal with a fake review scenario?  Like in this example below.
https://i.imgur.com/6Ic0HDF.png
Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved''  Undecided

When writing a complaint about an exchange office, BestChange closes the status of the complaint and makes the status neutral for this review. Actively promote the illegal activities of exchangers. All requests for return the status of the complaint are ignored, despite the fact that in the Terms of this site there is a clause:

"Withdraw the client's claim only if the financial obligations to the client are fulfilled in full, or if the regulated exchange period has not yet passed."

In my case, the issue is still not resolved, but the status of the complaint has been removed. As a result, other users may be deceived by exchanger.
The exchanger refers to AML checks, but this does not change the status of the claim, given that for my side I have fulfilled all the requirements. The financial claim remains, but BestChange does not give me the opportunity to return the complaint. The review has only a neutral status.

Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
Overview of exchange directions on BestChange

Our monitor collects information from more than four hundred reliable exchangers that support a large number of payment directions. We always recommend checking the “Popular” section of the website. It collects the most relevant directions for the current moment. The popularity dynamics shows how much this indice has grown or risen for 24 hours.

Options of payment ways and their examples:
💸 Cryptocurrencies:: Bitcoin, Ethereum, Tether, and many more.
💸 Electronic payment systems: WebMoney, Payeer, QIWI, Yoomoney.
💸 Cryptocurrency exchange codes: EXMO, Binance, Kuna.
💸 Banks— Sber, Tinkoff, Privat 24, Visa/Mastercard cards of any banks.
💸 Money transfer: Western Union, Golden Crown.
💸 Cash.

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
Hi Best_Change.
Can you please check this new CrownChange exchange and member with the same name who is claiming to be partners with BestChange?
Is this true or they are making false advertisement, because i can't find them on your list of exchanges?

Here is CrownChange exchange ANN topic:
https://bitcointalksearch.org/topic/crownchangenet-instant-electronic-currency-exchange-service-5419344


Hi dkbit98,

We have not been contacted by CrownChange exchanger and are not affiliated with it. Please act with due caution.

While we reiterate that only our banner on the website of the exchanger without being listed with us is not sufficient to claim that the website is not trustworthy, the combination of factors must be taken into mind.
legendary
Activity: 2212
Merit: 7064
...
Hi Best_Change.
Can you please check this new CrownChange exchange and member with the same name who is claiming to be partners with BestChange?
Is this true or they are making false advertisement, because i can't find them on your list of exchanges?

Here is CrownChange exchange ANN topic:
https://bitcointalksearch.org/topic/crownchangenet-instant-electronic-currency-exchange-service-5419344


http://web.archive.org/web/20221104124435/https://crownchange.net/
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
Absolutely all exchangers timely provide us with the information about the quantity of funds in their reserves, so that the data on our website would be maximally up to date.
Does it extend to them providing some kind of proof [e.g. signed messages] for their reserves or it's basically limited to what they're displaying on their respective platforms?

Unfortunately, we do not have sufficient authority to verify payment documents and cryptocurrency balances of the services. This data is hard to monitor, and we transfer their AS IS without additional check and verification from custodian.
legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
Absolutely all exchangers timely provide us with the information about the quantity of funds in their reserves, so that the data on our website would be maximally up to date.
Does it extend to them providing some kind of proof [e.g. signed messages] for their reserves or it's basically limited to what they're displaying on their respective platforms?

Update:
Unfortunately, we do not have sufficient authority to verify payment documents and cryptocurrency balances of the services. This data is hard to monitor, and we transfer their AS IS without additional check and verification from custodian.
Thank you for clarifying it Smiley
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
Why is it important to monitor exchanger reserves?

Available reserves is a total amount of money in certain currency the exchanger has for further operations.

Absolutely all exchangers timely provide us with the information about the quantity of funds in their reserves, so that the data on our website would be maximally up to date.


👉 It is important to pay attention to the required exchanger reserves, because when you withdraw funds
As a rule, exchangers in the BestChange listing do not have any problems with having funds in reserves.

legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange

OK thank you for explaining, at least we finally received a clear answer that new and updated review system won't be coming any time soon (if it ever comes).
I think it would be much better if you make this changes with some beta testing using real people so you can get honest feedback from actual customers.
Some members from bitcointalk forum would probably help and participate in this process.

Of course, the development will be done with consideration of all peculiarities of the live cycle of the software we have chosen. We will have the necessary procedures of various steps, including elements of consideration of the “user experience”. Moreover, transferring to the new version will be gradual, with all necessary tuning-ins and inviting real users for testing. Even now, together with the developers’ work, we continue to gather opinions and wishes of our users with the view of providing the most convenient service for you.

As for our promise to upgrade our existing review systems to make it harder to “quasi- automatically” close claims from the side of exchangers, this upgrade doesn’t depend on the global renewal, that is why we stick to our words. The thesis "won't be coming any time soon" is not exactly correct, the upgrade that we have promised can be launched much earlier than the upgraded website.
legendary
Activity: 2212
Merit: 7064
As for improving the review system, it will not be upgraded soon, not earlier than the new version of the website is released, which is still under development. And light upgraded won’t change the number of displayed claims, it would be strange to expect that. The number of active claims only signals that the majority of them have been solved, and financial obligations are fulfilled.
OK thank you for explaining, at least we finally received a clear answer that new and updated review system won't be coming any time soon (if it ever comes).
I think it would be much better if you make this changes with some beta testing using real people so you can get honest feedback from actual customers.
Some members from bitcointalk forum would probably help and participate in this process.
legendary
Activity: 1307
Merit: 2181
Buy/Sell crypto at BestChange
Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved''  Undecided

This can be easily explained. Negative reviews keep in line several levels of employees: staff of exchangers, our moderators, sometimes several persons per case, their managers and in particular cases, the top management of the company. That’s why it is physically impossible to invisibly push for something in claims. We carefully see to the rules being followed.

With regards to deleting this is a wrong thesis. We don’t delete grounded claims, we can only change their status (to neutral one), if the case was successfully resolved or it is not a financial claim.

As for spam, yes, we are trying to clean up all mentions of third-party services, but we can sometimes accidentally omit something. Hundreds of reviews are left on our platform daily (without breaks or days off 😊 ) and something can go unnoticed. Although, it is bad, and we will try to make our best not to allow such rare mistakes.

And the thesis about “months” is not very logical, as the time of having the review live can vary, we seldom double-check the reviews that have been checked. And they are checked within minutes, sometimes hours, after getting into our database. Double-checking is possible if somebody like Bitcoin_Arena points us to that. A separate thanks to him for the signal.

As for improving the review system, it will not be upgraded soon, not earlier than the new version of the website is released, which is still under development. And light upgraded won’t change the number of displayed claims, it would be strange to expect that. The number of active claims only signals that the majority of them have been solved, and financial obligations are fulfilled.

 
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