When do we talk about indicators, where this (from on-hover popup) star-rated rating comes from? I also see that not all exchangers have this type of rating?
Thank you for your question, examplens!
Stars are an additional indicator of exchangers’ reliability which us calculated by our inner algorithm and it does not directly depend on the number of reviews. This indicator is calculated based on a large number of various technical and fundamental factors which we usually use in inner business-processes for a more detailed evaluation of the service’s reliability and reputation. On these factors depends the conduct of moderators in questionable situations.
However, we saw this information as very valuable, so we show it in a trimmed-off way in the form of such additional rating. But we do not specifically highlight such exchangers in the list to remain neutral. Unfortunately, due to the specifics of the situation, we do not reveal the details of this algorithm to avoid any possible manipulations with the rating.
If the website doesn’t have stars, it doesn’t mean you cannot trust it. We trust absolutely all services from the listing on our website, but the services with the stars seem to us a little bit more reliable in difficult situations due to the size of business, duration of work, reputation, and many other factors.
Moreover, you won’t find information about 1 or 2 stars, because this can be understood in a wrong way – as a low quality and not a level of additional trust. The rating below 3 stars was hidden.
The system of rating is not perfect, but we are trying to embrace as many parameters as possible, that is why it is hard to reply why this or that service does not have stars yet. For yourself personally you can read 3 to 5 stars as a very small bonus when choosing a service, given other parameters of exchangers are equal.
As for green icons next to the stars (and not instead of them), when you hover the mouse over them an explanation will appear. So far there are two such icons – if an exchanger has gone through an additional voluntary check of the administration of the exchanger and if there is a legal registration of the service as a separate business in any of the countries where this is possible.