Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 388. (Read 465060 times)

Lucky, whatever issue you had with our support representative should not oblige you to defend every bettor who claims that we did not assist them properly. We did.
I hope you understand, that anyone, thousands of bettors, can use a reason of gambling addiction to go around our rules including withdrawals.
He was offered to close down the account, that is the only option we can offer to secure ourselves and them, but at the end of the day it is still up to them to decide.
FortuneJack did not consider this bettor's case as reasonable as he kept lying from the beginning and now that they have lost their deposit we can not further assist them unless they request again to close their account with us permanently.
I can provide you the direct e-mail of our support team head to whom you can report the issue you were/are having with our support so he can consider it further and we do consider nearly every suggestion we get to make this experience better for our players.

Natalie, I have said numerous of times your support is poorly trained. Whatever the reasons MrMisley had once he told your support that he had a gambling problem his account should have been blocked. Apparently your agent allowed him to continue to gamble. THIS IS A BIG NO NO! I for one think you all should refund MrMisley deposits. As he stated he didn't make any bets but was refused to cashout even after saying he had a gambling problem. MrMisley, you should contact their licensee and report this as well. They should NOT allowed you to wager after telling them you had a problem...

Your 5 times wager requirement in order to cashout is predatory and no court of law would allow such a thing...

Thank you for your suggestion, which is a reasonable one.
We will rethink it, lets see what will come out of it.

Now that Bitcoin transaction fees is become low and transaction are fast then why are you claiming to do 5x wagering before withdrawing. It is not fair as when the fees was high that time what you meant is correct but now after the hardfork and segwit the transaction charges have gone down. Then i think you should rethink about the wagering 5x for withdrawing funds. you can also do one think of asking the users to pay the withdraw fees if they dont want to do the 5x wagering for withdrawing free of cost of transaction fees. This will give the choice to the users to go for wagering or pay the withdraw fees.

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Also, Blockchayne

Kindly, stop spreading this website of yours which you were willing to sell for 1 BTC everywhere.
You have deposited and played willingly, we are not responsible for your loss, if there were no technical issues with the sessions you have played and there were truly none.
There is literally zero proof in anything you post.

Yours in gambling,
FortuneJack Team

In order to support your claim, you need to post proof means those discussions screen shots instead of writing because that will give solid evidence to what you're saying.

Whatever you said is true then that is quite bad and fortunejack should fix it before its reputation goes down. They shouldn't force someone to gamble but if they want they can deduct the transaction fee.

WOW!!! That's very upsetting that a support agent wouldn't take the steps to protect you when you told him you had a problem. Yet he insisted that you wager anyways? Fortune Jack needs to address this and refund your original deposit. This is very disturbing to say the least. 

I made a deposit at Fortune Jack and decided not to play there and decided to cashout. I did not make a single bet. MY withdrawal continue to be reversed. CS agent Robert insist that I must wager 5x in order to withdrawal. I explained to Robert that I have a gambling problem and do not wish to play any and proceeded to withdraw again. CS Robert again reversed my withdrawal and said I must wager 5x.

MrMisley
 
i have a gambling addiction problem



i need help



Robert
 
Do you want us to close your account with funds on it?


MrMisley
 
i requested a cashout



Robert
 
Yes and I have provided you rules for withdrawal.

 
Cashout you have requested will be cancelled.


MrMisley
9:13 pm
so you are forcing someone with a gambling problem to gamble anyways? Are you promoting that?


After no choice but to play I lost 75% of my deposit and proceeded to cashout in which i didn't wager 5 times. This time when I went to CS Roberts. He went ahead and processed it. Even though I didn't wager 5 times my deposit.

obert
 
Your withdrawal was confirmed.


MrMisley
 
no i lost money when i should have not been allowed to gamble

 
i told you i had a problem and you did not help me. I have the chat log to show you do nothing to help me. When i cashout you kept reversing it

Until now no one noticed that issue so it went on. But now it looks like Bitsler admin posted on their thread so everyone now talking about this concern. It is better if fortunejack not following this rule then just remove from the terms page. That will give more confidence for players to deposit money without thinking much. It's a great gambling site for everyone to spend their free time.

Only 1 person, everyone else says it never happened.

I agree, x5 is too high, x1 would be okay.

Because of the transaction fees, perhaps it would be better to add a up to 0.01 btc deposit x5 is needed
Over 0.01 btc x1 or something like that

Because if I deposit 1 btc, I definitely won't roll it over 5 times

Anyways, has anyone actually encountered a withdrawal problem because of this?

This has nothing to do with any kind of bonuses. I'm not sure if that's really true or not because I rarely deposit to play casino games on fj but that quote was from the t&c for withdrawals and not from the bonus so you can't back out once you deposited . Quoting the full part so it won't be confusing. They should at least lower the turnover amount to x1.

I would say that people should really stop nagging about the bonuses. All casinos have this kinds of bonus. This isn't free money you can just deposit then withdraw!
If that was the case then everybody would just have deposited then withdrew all the money plus the bonus. There is always the options to opt-out of it anyway. The
casinos are just giving their players more money to play with but of course there is always a catch.

Has anyone actually calculated how much is it?
Do you know why no one knows about this rule?
Because 99.99% gamblers wager their money at least 5 times before they win and cash out without noticing.
http://prntscr.com/gfhccr How big was your deposit for 22BTC wager? You don't have to answer it is rhetorical question 

I think it is to restrict users from using casino as their bitcoin wallet so that they can send bitcoin without any fee. Right now fee is as high as 5$ per normal transaction and if every users will just start to use them as bitcoin wallet with free transaction than it will not take much time for FJ to get bankrupt.

Well, they clearly aren't practicing the rule on all deposits, but it's there for some reason.

Did you make a deposit but unable to withdraw because of it recently? Or you just read above discussion? I'm not trying to defend the site but it is based on my own experience playing in this site. I have never faced any problems in withdrawal, there is also no one reporting issue on withdrawals because of this term so far.
It is still need to be confirmed by Fortunejack, whether the  term is applied to all deposits or it is just for some special cases.

Well, I never had any problems withdrawing.


It's true that this rule is here, but I haven't seen anyone yet that wasn't able to withdraw his deposit
It's not an applied rule
FJ is generally safe to use

Still though, they should add for suspicious activity to that.. Because it looks weird af the way it is 

STAY AWAY from this site they now won't let you withdraw before turning your money over 5 TIMES - they are obviously hoping you lose it before you have any chance of withdrawing.

it is on fortunejack's TOS,read it carefully
now that this outrageous rule is in effect,FJ became a no deposit territory for me
it was a great casino to play at,not anymore,not with a wagering requirements for regular deposits