EDIT:
There's an old display bug on the expired bets page where it will show zero winnings on resolved bets that you won. A few hours later it shows the actual number. But the balance updates correctly in real time (so I get paid before it shows me how much I was paid).
Both of these aren't bugs, it's just caching. Sometimes you need to do a hard refresh for the EARN BTC page to update. The betting page cache is updated hourly but your balance is real time.
I've been using the site for interest on hodling 15 BTC, and the parimutuel sportsbetting. I just read the last 30 pages of this thread and it seems weird that most of the thread is this public flame war between customer service and botters who had their accounts confiscated based on secret evidence.
I used to be a software engineer Google and another online advertising company in LA and at the latter I was in charge of blocking bots that would click on our ads. It's hard. There were lots of false positives and false negatives.
That's one of the reasons I implemented a system that only sends withdrawal requests to be manually reviewed rather than simply banning accounts. I need to look at all the evidence and only ban when I'm 100% certain of abuse.
Other faucet services simply decided to abandon the forum and lock their threads. There's no way to stop angry thieves spamming. It's just a choice of answering them or ignoring them.
We.ve tried all these things before but all it achieves is telling the botters immediately what they have to do to get away with it. Block certain VPNs and they just find other ones to use. Block them for doing 17 rolls every day and they just do 16 from more accounts. The way to combat them is to use a shadowbanning system. The accounts get flagged as bad but because they don't know that they spend months getting enough to withdraw. Then when they get banned they have to guess what they did wrong and spend months trying again before they can find out if they were right. Blocking them immediately makes it too easy for them to experiment.
The objective is to reduce losses due to theft. If that results in the noise level here going up a bit because they are frustrated at losing so much time and effort then so be it.