I'm sorry for the things I'm going to say, TheQuin is a member of this forum since 2013, it was a guy who has always been responding to the thread and he is from support according to what he himself wrote in his account profile, so It seems that the right thing would be for TheQuin to come to this thread and explain everything that is happening with the site and what the solutions have. As we are all anonymous on this forum, we would hardly know if, for example, the site had been sold to someone else and that same person fired TheQuin (and all the old employees) and he signed a term of commitment agreeing not to speak in public about this change of owners and stay away from the forum and the website. What I'm talking about is something that has happened a lot in crypto companies and when new management arrives things don't go well and problems start and they blame the previous management for leaving many more problems than those reported.
If TheQuin signed a NDA (Non-Disclosure Agreement) with the new owner, new team, he will not appear here to explain anything. We know how NDA works for both sides.
If it is the case, explanation only can come from the new owner team, if they want.
2 - if TheQuin is really part of the website and support, why doesn't it appear to explain the technical aspects that are behind these problems and has to send you to do this task when you are not from support but from marketing?
If it is related to NDA, don't expect TheQuin to say anything.
Last two weeks, withdrawal problems, email back logs are gradually resolved with today's update from the PR account, it seems FreeBitco.in service will be back to smooth operation, I hope so, and with more professional customer supports.
For your big questions, let's wait for replies from the team and if ownership did not change, when TheQuin finishes other tasks that can be higher in his to-do list, he will appear here to explain.