I will continue the review in a new post
So, after discussion through support and with SirJohnVonSlotty, I still had to do the registration with the help of a VPN. somehow it got even more complicated for me, because I first tried in a simpler way, through the browser where the VPN always accidentally assigned me an address from also prohibited countries. but this time I was able to fill in the registration information, but a different error dialogue appeared.
In question is accessed from Sweden and the Netherlands. After switching to Japan, I successfully registered. Right after registration and email verification, I turn off VPN and everything works normally, at least for now.
I am not sure why it is important to choose the currency used during registration. it is certainly possible to add other currencies later, but this selection only adds to the confusion of the registration process. BTC could be the default currency without a choice.
Since I am in tier C, and I have an obligation to verify my phone number, I tried. despite the fact that there are certain restrictions, I found all the countries on the list, so I filled my phone number (I have one that I only use for service activation purposes), but I did not receive a verification SMS.
tried several times, but only increased the timer for verification and resend a new SMS. I'm not sure if it has anything to do with the location.
update: however, during the day, I tried to verify the phone number one more time and this time successfully, after a few seconds I received an SMS code. Also, I have successfully claimed a bonus of 10 free spins.
Deposit/withdrawal:as it is my obligation according to the campaign to deposit only $5, I still sent 0.0005 BTC so that I could test and withdraw in case I get unlucky when playing games. however, only after the deposit, I started thinking about the sign-up bonus, so I found that I actually need a minimum deposit of $30. somehow I feel misled about this because it is not better emphasized.
unlike deposits, withdrawal is obviously a bit slower. For now, my withdrawal is pending.
Update: My account is now temporarily suspended (I can guess why), withdrawal is still in pending status. I asked to support only about withdrawal, Daria says that everything is done manually and that depending on the number of requests when it will be my turn. it seems to me that she has no insight into the state of my account (whether it is suspended or not)
General Experience:I like the design. It is modern and yet quite simple and I didn't have many complications to find my way around using the casino. maybe it's not the fastest site I've seen, but the speed is certainly quite satisfactory and it didn't affect the user experience in any way.
Customer support:contact with support should be more precise. for example, I had a problem with the registration but at the beginning, I am offered generalized answers for "deposit/withdrawal", "bonus info" and "your feedback". so I had to go through the problem with a few deposit QA in order to get to the chat with the agent.
I talked with Brian, He seems serviceable to me, although he could not help much in my case.
What I liked:the complete user experience is very satisfactory, simple navigation is always desirable and I like what I saw.
speed of deposit acceptance, practically even before the first confirmation of the transaction.
very responsible and pleasant support
various bonuses that can attract new players, while the VIP program could additionally stimulate players to stay on the platform.
I didn't see that you have an affiliate or referral program, I believe that would stimulate further promotion.
What I did not like:I already mentioned some problems I encountered above
After registration, in a very short time received 4 emails, two promotional emails. maybe it should be packed into one or two "welcome" emails. also after the withdrawal request, in addition to the confirmation email, I received another one informing me that I had submitted a withdrawal request (completely unnecessary)
is it possible to somehow adopt one unit of measurement for bitcoin, it would be even better if the user could choose how he wants it to be displayed in his account.
now it's very confusing, on the deposit tab at the same time we have BTC, mBTC and uBTC.
choosing the currency before each game is quite tiring and unnecessary. And it appears even when there is only one choice. I changed the currency during the game without any particular problems, it restarted very quickly.
also, some of the games didn't ask for currency selection, but they switched me to a "fun" token. sounds like confusion with different currencies. although in most games it is clearly emphasized how much the bet is worth, I think it should be simplified
I tested the following: (slots and CS originals)Game 1 reviewI tried these three Crash games first. maybe because they are always my favourites, but the design and navigation are more than excellent. Given that I was forced to use a VPN (free in this case), my connection can be considered weak, but SpaceX and Plinko worked fine, while Mines had a noticeable lag. It was slightly smaller on a regular connection because I turned off the VPN in the middle of playing.
Game 2 reviewI find that some slot games have very poor loading, and it seems to me that this is a feature of specific providers. "Playson" for example. In two of their games, they were endlessly loaded.
Then for example "Mega Cash Stacks" had a connection problem.
I don't think this has anything to do with my connection because in the meantime I started other games that worked without problems
Game 3 reviewI didn't count how many slot games there are, but I definitely think there are too many. some of them are completely faceless and boring, so I thought I needed an ignore option so that I would never start them again even by accident.
For example, Wolf Spins 243 and Valley of the goods.
while some like Wild Shark, Burning Classic or Bonanca Billion, are much more dynamic and really gave me the feeling of playing a slot game.
What can I say for Book of Cats, where I get 10 free spins because of phone verification, which turned into 50 new free spins and made me a profit x308. I really had a good time.
unfortunately, I wanted to test on mobile devices as well, but due to the suspension, I was prevented.