Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 15. (Read 82242 times)

Thanks. Peace.

You're wasting time asking GAW employees for an opinion here. They don't use this forum and have their own.
The reason they contact you here is that sometimes GAW clients see someone asking for help and forward it to the staff at hashtrader.
There was a question like this in one of the above posts "why do they employ someone to scan the forums" - they don't that's why you won't reach them here.

They recently moved to a new office and were remodeling. You can see the pictures here https://hashtrader.com/t/lets-take-a-tour-of-gaws-new-digs/3181/10

As far as I know there's nothing wrong. They just have a small crew involved in a number of projects at the same time. If you want to contact them just go to Hashtrader and PM one of the customer service ladies

Hope you are not buying scrypt asic machines

www.youtube.com/watch?v=f4zyjLyBp64

Can anyone please answer the question above?  Is this really a great company, that is just working through growing pains?  Or... is there something wrong at the company now? 

I just placed the first round of a planned sizable order with GAW, and some of these posts are making me a little nervous in regards to delivery and ongoing support.   There are also other resources  (power conditioning, air conditioning, facility and associated electrical power) are being sourced from other providers. 

Is there anyone one here on this forum from GAW Miners that can address these concerns?  If so, please provide some insight. Thanks.

I should also mention that I have heard from Amber here on the forums so we'll see where that goes, maybe she can get my refund process moving along instead of being stuck at 'pending' for the better part of a week. I'm starting to get the impression that this company is stalling so that the 14 day return period is up and they can claim that I don't qualify but who knows?! If they don't like that interpretation then maybe they shouldn't let idle minds have too much time to think about what they might really be doing since they clearly aren't doing the right thing. It's rather ironic that up to the point of creating the refund requests there was communication daily, sometimes several times a day albeit not very informative at times and then hardly anything after the requests or the fact that I get a faster response from a 'GAW rep' here than through their own support channels.

I wonder how it makes sense to pay someone to dig through threads on sites not associated with their company instead of having them deal directly with their own support infrastructure where they don't have to dig to find the problems; they are already neatly packaged into a support ticket. I'm being facetious as I know coming here has a benefit but there is something fundamentally wrong when the more reactive support comes external to their own internal support, especially considering this is a new company that shouldn't be so back-logged and compartmentalized that their interior has lost it's functionality.

EvilPanda - I wasn't talking about the 'normal' price deviation which is why I thought I specifically stated that my investment was devalued by their pricing by 50+% and not the usual 5-10% which I've seen to be fairly common on later production batches.  A week 3 Fury at $140, a week 4 at $125, a week 5 at $94.50 then $99 then $109 in less than 6 hours, a week 6 at $105, more or less all make sense. Getting 13mhs worth of week 6 products at $1049.50 and by the time I receive them a 27mhs War Machine is $850, that doesn't make sense as far as doing right by the customer goes and that I won't be a part of.

As for the damage, yes I can fix it as most people could but that's besides the point. Again I am not going to pay for a 'new' product and be happy with one that has damage but I do agree that damage is not something really worth sending it in for, hell they could ask for pictures to verify the damage and then just send me new fans. Then again that only deals with the fan wire damage and not any potential real damage done to the bent connectors. They could do something where they charge me for 3 more at the slightly lower week 7 or week 8 price, send them to me, I send back the damaged ones once the new ones are hooked up and then refund me for the 3 damaged week 6's. The loss in revenue for basically swapping out damaged week 6's for week 7's or 8's is on them because they provided a damaged product which would in that scenario require me to shell out more money that I shouldn't have to and deal with swapping them out and sending units back, none of which I bought into when I made my purchase. Then again that doesn't provide a solution to those who don't have the extra money to just cough up and put on hold or those whole at that point aren't willing to trust GAW with another cent of their money.

You'll have to excuse my harshness if you see it that way towards money but I do construction which means that I'm literally wearing down my own body to make a paycheck so I expect my money's worth.

Hardy49r - I wish you the best of luck. Amazingly enough what I wrote is more or less a cliff-notes version and would be much longer if I detailed out every part of each issue to give more clarity to the headache this has been.  You are absolutely correct in your possible assumptions; this company has bitten off more than they can chew and the deceptive thing is that some of the reps, when you do get a hold of them, actually seem like they care and want to help. Hell maybe they really do but the company provides constraints that they sometimes can't get around. The bottom line - you're going to end up doing more work than you should have to in order to get the service from them that should already be a given but as I said, I wish you the best.

I was both sorry and re-leaved to find this forum and thread.  My experience to date with GAW Miners has been mute.  I contacted them several times, left "tickets", voice mails, etc. 

I hope my experience does no turn out to be bad, because I have placed an order with them, but I believe the item name changed during the process, which was weird enough, but when I looked at my browser history the original page for this item I order 3 of no longer existed ("page deleted or moved" message).

Someone named Brian did respond to my ticket saying they would be interested in helping me place volume orders and that a sales person would contact me.  Still waiting.

So being new to GAW Miners and the company/products/services in general I was lost until I found this thread on this forum and read this months posts.  Looks hit or miss from what I read. I pray that my experience a hit and not a miss.

Is this a case of a company that's seeing too much growth, too fast, and the management and systems are not able to keep up with the load?

This is a common practice in the industry. GAW is only one of many resellers, so their prices depend on the manufacturer. If you go to the Zeusminer store you'll see they have a different batch scheduled for every week and each has its own price. It's not only GAW that dropped prices, others did the same. And yes the big miners are usually more efficient and cheaper than multiple small units
As for the damaged insulation, it must have been damaged in the factory.  I'd just take a piece of electric tape and get it ready to run within minutes instead of wasting time and money to send it back.

TLDR - GAWs customer service is time consuming, not dependable and doesn't seem to care too much about actually doing right, only doing right by enough people so that those people will argue for them against those they didn't do right by.

Just thought I'd drop in and share my experience with GAW. From day one their communication has been hit or miss for me. The first time the communication was broken I was credited $60 towards a purchase for the inconvenience of being ready to order week 3's and by the time I could get a hold of anyone to find out why the questions I asked initially and were told I would have answers within a day were still not answered or even responded to in 4 days. It was over a week before my questions were mostly answered at which point week 4's were taken down and week 5's were up. That started the second issue because initially week 5's were at a substantially lower price ($94.49) which made week 5's a better deal than the week 4's I had just missed out on like the week 3's because of crappy communication. Unfortunately when I called in as soon as I saw the week 5's, no one was there to answer my questions about missing products in their lineup for week 5. Within a couple hours of that call I had decided I wasn't going to wait to see about the rest of their product line, I was just going to order Furys and literally as I was adjusting the quantity in my basket, they increased to $109.95.

At that point I waited until I could talk to someone and they would not honor the $94.49 price point but offered to honor a $96/unit price point although by the time this whole thing go straightened out we were onto week 6's.  After talking to a live person I finally settled on several orders broken up to use different coupon codes and I did explain to them exactly what I wanted to do with the orders, coupons and store credit before doing it so I would know if any part of it was something they didn't like.  At this point after talking to a live person I felt comfortable enough to make my purchase but that apparently was made with 2 incorrect assumptions.

The next set of problems started once I received my order.  Several of the Furys had their fan wires sliced through the insulation as if they had been pressed too hard against the heatsink fins. Also several of the fan connectors on the boards were bent away from the board, some quite a bit. The power supplies were in individual boxes, the power and usb cords were loose and the Furys were wrapped in a single layer of ~1/8" foam with no protection on the ends, all of this in a giant box with peanuts. 

Literally as I was unpacking them I emailed GAW regarding the damage I was seeing on the wires and connectors. I emailed them again 2-3 days later since I hadn't heard back from them. After giving them a little more time I decided that clearly the communication that I was assured would be better was not so I took the time to figure out that they have a new site for service related issues and created a ticket.

I received a response the same day stating they would escalate my ticket to a specialist. The next day I heard from their specialist who was the person I had initially sent emails to regarding the damage and in the ticket she said she hadn't received either of my emails. She also told me I needed to do a formal request for a refund at which point I had to ask her to direct me to where I could do this. I then left a message on the ticket which was the copied email chain regarding the damage but going back to previous emails between the 2 of us. Later that same day she responded with instructions on where to file a formal return request. I followed the instructions but saw no option for a refund so I posted that to the ticket.

She got back to me the next day (day 3 of the ticket) stating that if there was no option to just put it in the notes so I did and posted to the ticket that I created the requests. I heard nothing back so the next day (day 4 of the ticket) I asked for further instructions on this process with no response. The next day (day 5 of the ticket) I asked again with no response. Same thing the next day (day 6), it had been 3 days since I followed the latest instructions with no response, no idea what needs to happen next, the time frame, nothing in the way of what to expect. I was able to get a hold of a different person whom I had dealt with previously through their sites chat box. This person said she would do her best to expedite the process because she was already aware of all of the crappy communication issues previously and said I should have a response the following day hopefully. At the end of day 7 I posted to the ticket that it had been 9 days since my initial email regarding the damage and 6 days since I created the ticket with still no resolution. Then today I got a response letting me know that it was out of the support agents hands and that it was basically up to their head of shipping. It was also 'explained' that they have a lot of refund requests right now which is part of why it's taking so long...

So my 2 incorrect assumptions were that the communication would be better and that their pricing would not devalue my investment by 50+% by the time I received it.  The lady through chat did offer me more store credit but it didn't come close to making up for their price cuts. The difficulty is the risk miners take and it's also been fairly standard practice that prices will drop to account for the difficulty some but I did not expect to be able to re-purchase the hashing power I bought for half the cost or less if you factor in store credit that was on my account.  No the Furys were not half the price compared to when I bought, but I bought 10 and at the time they were $104.95 = $1049.50 which was more than what a War Machine ($849.99) was priced at by the time I received my order and that machine is twice the hashing power. And actually you could consider that if you receive their emails they have been offering $50 Furys several times since I've received my order which is less than half price...

Yeah, and it would be simple for any relatively small miner to simply not report their gains.

That might be because it's not true or not the same for many miners.

And everyone forgets to include the taxes they will pay if they claim their earnings, another 30% off the top, then minus the electric. If you mine as a company, it's better because you can claim your expenses.

That's a naive yet childish response to an "edit" comment.


I realized I should post my issue on hashtrader instead of here because I will have people like you respond with inept comments. Non constructive posts that yield no results.


I was calling GAW for multiple days and it's the automated message that no agents are available. Also, there were multiple emails and support tickets for the issue.
I posted on hashtrader because there is actual GAW staff on that forum responding. Since I was looking for support, and not ranting about unresolved situations, I removed my post here and used "edit". I would rather let the situation unfold/resolve instead of post constant updates that look as if I am ranting or bashing their business. I've said before and say it again, they have some great staff there, the problem is being understaffed and moving locations.

Nope. What spiceminer15 said. Which is why I was very careful to state "today" and not multiply these numbers by anything.

For a quick diff estimate assume it will double every month. So you'd be getting half the revenue (before the electric bill) in a month from now. Which makes $0.20/kWh rate unprofitable at that time, and at $0.10/kWh you'd be making $0.13 per day or so. A month after that it's unprofitable even at $0.10/kWh. Of course there are other factors like exchange rates. Use this calculator and change the values around to get a feel for it: https://bitcoinwisdom.com/litecoin/calculator

only if the difficultly stays the same... which is obviously wont

don't buy it 

In one year I should roughly make around $601.505 @ 4.43Mhs/[email protected].

Edit:

It's just hardcore if you can stay in the game.

$178.85 in a year with free electric.
$135.05 in a year @ $0.10/kWh
$91.25 in a year @ $0.20/kWh

Think I got it right.

At 0.0006 BTC per MH/s on CM today, the Fury/Blizzard will make ~$0.49 with free electricity. Down to ~$0.37 per day if your electric rate is $0.10/kWh, or down to ~$0.25 if it's $0.20/kWh (power consumption ~1.2 kWh per day).

should I say it again? this thing is worthless. $20 / free shipping sounds like a good deal