Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 10. (Read 82242 times)

Aren't you nervous?  KNC Titan is supposed to come out in a month.  Their own vaultbreaker is coming out soon.

Why invest in scrypt now?

Just ordered Hashlets yesterday. So far very happy with the mining on zenpool. At current pace ROI in 60 days.

I finally got an update from Carlos in Sales (after 4 days!).  He promised me compensation for the missed mining time.
Also Eric was very quick to respond to my private message.

My other ticket seemed to not have any response now for 2 days.
VERDICT: Customer service is a bit of a mess. You have to be able to find the right person to talk to, in order to get help.  Or be patient.. Really patient. 

But i am very happy with the outcome
Thanks for fixing these issues. I look forward to working with GAW

I am sincerely sorry for the delay in communication. If our fraud prevention cancelled your order, it will also cancel and refund your payment automatically. It may take 24-48hrs to show up on your credit card, however that is not something we can control. If you would like to place another order we can definitely assist you with that. If not, I understand but your payment should reflect the cancellation. If you have further questions or concerns, I will be happy to help you via email [email protected]

Sincerely,
Amber

We plan on being here for the long haul

Please reach out to me if you ever need assistance!

Amber
GAWMiners Community Relations Manager

after releasing the gawminger email leaks.

Will gawminers deal with me?

I reregistered.

Dont think so. it was from here
https://cloud.zenminer.com

ZenCloud I think.

The reason they gave me is I triggered their "fraud prevention" measures.    Ordered Friday.. but still not activated... what gives
Oh and the money was taken out of my credit card

Why did it trigger?  Because it was trying to charge me for shipping and their sales person told me to put my billing address as their datacenter address.
But once the money was gone, now Carlos Garza refuses to answer my sales ticket.

Also, I tried to escalate to Eric, he told me to email Amanda to process my orders.  

So the long and short of this... I have to chase them all over the place just to get my order activated.

I want a full refund now.  Enough of this nonsense


EDIT: They compensated me for lost time mining as promised.  I still think their customer service is a bit of a mess, but overall my miners are up and I have no complaints now

Was your order in the new Hashlet program?

I have a bit of a scathing review to post as well. 4 days now and no miners received for their cloud hosting.  Nobody responding to my tickets

I am waiting to see if they do something about it before I post the details

EDIT: Finally got a response.  Compensation given for downtime on hosted miners.  Problems all solved

They must be nuts to refund you after all the names you called them in public. I wouldn't.

Your deduction is hillarious. You were banned so you must have told the truth. LOL Maybe you simply violated the rules of posting?

daaamnn

I just read pages from 37-41

I just hope they hold on long enough so I break even with my s3s hosted on ZenMiner 

This is my real account. I have not felt the need to post here until now and am happy to lurk.

The reason I finally created an account and started posting is because of the attrocious customer service and outright lack of truth about my order coming from GAW. I am a strong supporter of companies that deserve it, and equally strong in letting others know when companies are behaving badly. Gaw, in my case, behaved extremely badly.

It's "very interesting" indeed. I got an original tracking number issued Monday August 4 after my order on August 1 and was told several times that the packages were in Canada waiting for me to pay for duty and taxes, yet Fedex themselves told me no, the packages hadn't been received and no duty or taxes were due because they weren't in Canada for Customs to inspect.

A second tracking number issued on Tuesday August 12 (after I'd been told several times that the Aug 4 tracking number was in Canada waiting for Customs payments). Again, after being told the packages were due to arrive Aug 13, and again being told that I needed to pay the duty and taxes to release them, Fedex still didn't have receipt of the shipment.

In both cases Fedex was able to tell me when I called and what we talked about. They had no records of any contact from the shipper other than Gaw electronically sending in the shipment details, which anyone with an online account can do. Fedex, as well as UPS and other couriers have an extremely robust tracking system to ensure that every one of their hundreds of thousands of packages are delivered to the right place at the right time. It's kind of odd that Gaw is telling me that Fedex is wrong, with two different tracking numbers. If the original order had been shipped and was waiting in customs for me, why then the second tracking number? And what happened to that original tracking number? Still sitting in the Fedex system, showing paperwork submitted and no parcels.

And as soon as I demanded that my order be cancelled and refunded, late that next day Fedex showed the packages were picked up in HATTIESBURG, MS (but the shipment papers were opened from a BLOOMFIELD, CT address). They eventually arrived at my destination where they were refused and returned to sender as after all the hassle I was not willing to take the chance of bad miners being received.

To their credit Gaw did refund my purchase without further issue.

It's equally "very interesting" that the thread I started on Reddit going through the details of this was deleted and my account there banned. Apparently the truth hurts.

Anyhow my rant is over. I've ordered from a different company and am quite happy to have received those units within 3 days of the order being placed. And through Fedex, that same Fedex that lost the Gaw shipment not once but twice...

This all could have been easily avoided had Gaw been open and truthful about the status of my shipment and the delays. I could have accepted the delays but all the deceit did it for me.

Hope you all have better experiences.

I'm really happy with GAW, especially Josh the CEO.. I've been well taken care of and their customer support is amazing.
Thanks again GAW and I'll continue to mine with your company for a very long time.

Thank you!!
Saved me a ton of time and your comments in the last link are why I was searching. I don't understand how hashlets the way they describe them as never unprofitable are possible and I'm trying to figure out how they are going to produce all of this hash. Well I'm not touching it but it will be interesting to see how it plays out.

So far I am happy with GAW support and how they resolved bad scrypt ROI!

First of all no one forced me to pay 1999$ for hosted black widow of 13Mh month+ ago, so I can blame them, but some ppl are pissed of I get it

First they refunded part of it i think 10-15% due difficulty going way up and first preorder ppl payed most, no one forced them to do it (me included), then they had problems with hosting going down, that also got refunded, + few days dubble hash which was nice, sure their hosting system had a lot of problems but so far they refunded most if not all, also they bought ZEN which looks stable so all new miners are there and looks like its truble free

I still has that BW hosted at GAW just waiting for some super dupper offer to upgrade to something better, at the end I think/hope I will ROI with extra credit and refund i got now i have a lot more sha and scrypt power

GAW did confirm that they will be providing hosted hashrate for Vaultbreaker buyers by end of August and that Q3/Q4 is still the target for shipping. I don't think they ever explicitly confirmed that they are using Ensilica except some indirect hints.

https://hashtalk.org/t/announcement-about-the-vb-coming-very-soon-updated/4401/134
https://hashtalk.org/t/announcement-about-the-vb-coming-very-soon-updated/4401/137
https://hashtalk.org/t/hashlet-mining-has-finally-evolved/6125/180
https://bitcointalksearch.org/topic/m.8378058

Is the Vaultbreaker based on Ensillica chips? Flower Tech delayed shipment until Feb 2015, if Vaultbreaker is based on Ensillica are they also going to be delaying shipment?
If the Vault isn't based on Ensillica chips where did GAW get the chips?

Sorry I just don't have hours to search and try to find the answers, thought maybe somebody here could help out. Thanks

FWIW,
I did a small purchase with them a couple of months ago, was hosted, worked great, but all of a sudden started to drop, be inestable, etc. After some emails back and forth and some Customer Service cases etc etc, they offered a refund and i upgraded to something bigger and ZenHosted. Working flawlessly now.
I like this company. Given the shitload of pressure they are having now they are behaving excellent.
a (+like) for me.