Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 11. (Read 82242 times)

Maybe they have a whole department dedicated to shipping in their main office and have to transfer the hardware there to be able to send it. I've seen this on one of the photos they put on hashtalk.
Not everyone has cardboard boxes lying around in the data center, you know 
Anyway, if they openly state that it takes 2 weeks and they keep to the dates, everything is in order.

You can easily ship items from one location with a different return location on the package, so the only people who could Idenify the facility would be the UPS/Fedex pickup guys, and employees.

Just a wild guess and speculation, not to be taken seriously.

They have your miner in their data center, location of which is kept secret for security reasons. They need to disconnect the miner and send it to their office, so the package doesn't go to you directly from the location of the data center. If I were to do it I'd just send an employee to take the miners by car to the main office where it would be packed and sent to the client.

Don't know the cost of shipping but I agree this info is important and should be provided. I'll investigate

So maybe you can answer the other questions posted here and hashtalk. E.g. where the miners ship from, when do they stop mining for the customer, when does the customer stop paying for hosting, does the 14 days include delivery and if not what is the expected delivery time, what are the costs for shipping outside of the US. I think you would agree that these are important facts to know before buying but so far not answered in the terms and conditions or even when explicitly asked.

I had no problems understanding the explanation.  If the 14 day delay is written in the terms and conditions you accept when buying a miner there's really nothing to discuss here.

Don't bother. There were several threads started just recently with these questions, one got locked, others didn't get any answers either aside from the usual PR speak.

https://hashtalk.org/t/has-anyone-actually-received-hardware-from-the-zenminer-cloud/5889
https://hashtalk.org/t/has-anyone-actually-received-hardware-from-the-zenminer-cloud-2/5896
https://hashtalk.org/t/why-does-zenminer-cloud-shipping-take-14-21-days/5900

I like the last one where two GAW employees are giving completely different explanations on the 14-day delay. One says it's to prevent customers from "working around" hosting sales, the other one says it's because of complex logistics.

Your best bet is posting your questions on the GAW forum.
You will more than likely get a more specific answer. Over there you might only wait hours rather than days.
Good luck mate

https://hashtalk.org/

From the terms and conditions at http://gawminers.com/pages/terms-conditions it states:

REQUESTING YOUR ZENCLOUD MINER TO BE SHIPPED TO YOU

You may request your ZenCloud miner to be shipped to you after at least 30 days from the activation date. Once requested, GAW Miners will de-provision your hosted account and will ship your miner to the address specified within a 14-day period.

I guess I should've read that first since waiting 14 days really hurts the bottom line.  Seems to contradict the CEO's mission of bringing back ROI to mining.  I wish I knew about that before I ordered, but could you please tell me where my miner will ship from still?

Thank you.

Wow thanks for the information about getting your hardware from ZenCloud.  Could you please elaborate further on this?  Specifically, how long would it take from the time my ticket is received for my miner to be packed up and shipped out to me.  As we all know in this game time is money.  Also, where would the package ship from?

Thank you.

Yeah that's the one reason I bought from them and probably the reason a lot of people bought from them was that they are one of the few that accept credit cards.  I imagine that there are going to be a lot of disputes against them at this rate.

First time poster, long term lurker.

I bought the black widow when it was on sale last Monday for 349.99. It was stated in bold as same day shipping. They didn't ship it until 4 days later, according to fedex tracking. When the miner finally did arrive, everything that was supposed to come with it was not in the box:

"
1 x ZenController by ZenMiner


1 x SD CARD ready for ZenController with GAW Miners firmware.


1 x USB DATA cables to use with the ZenController

1 x ZenController power cable for standard power supply unit (4 PIN Connection)


1 x Ethernet cable for connecting the ZenController to your router."

I sent them a ticket and 24 hours later I get this email:

http://i.imgur.com/u3mmuog.png

So the missing accesories should be here today, but that's just too late.

10 days is too long for "SAME DAY SHIPPING."

I requested a refund and went ahead and had my bank send me a charge back form in case they won't honor my request. I will keep this updated.

::EDIT::

I just noticed that the tracking for the missing accessories said delivered, I didn't notice the address until now, ...I don't live in Florida.

Hello,

This has been a very interesting situation. We have called FedEx several times on your behalf and they claim that all that needs to be done is to have the duties and taxes paid. I have fulfilled your request to have a full refund issued. We have called fed ex and will have the package re routed to us. I am sincerely sorry the miscommunication on your order.

You have the option to request your ZenCloud order to be shipped to you after the 30 day trial period is over. At that time, please open a ticket through our freshdesk system and we will send it out to you.

Sincerely,
Amber

You can take the level of frustration of some of the posters here as a fact too. As I mentioned to another poster we used to have a moderated GAW thread and it wasn't in any way helpful for feedback because anything even mildly negative was censored out. Many reputable vendors have no problems with unmoderated threads around here. Anyone is free to ignore name calling or anything else that they deem irrelevant.

Why dont you post from your real account?
If what you claim is true, i find it hard to believe someone who is serious enough into crypto as you claim to be, would have just joined this website in the last 24hrs.

I mean, you imply you have spent a decent amount of money on Asic's but only registered an account here yesterday?
A total of 2 post, both in this thread, both negative....hmmmm

Im not saying your story is false, i just think it would carry more weight if you posted it from your real account.

I am not holding out any hopes for receiving a hosted miner when you request it.

I posted the question in the ZenMiner support area about the process and costs to get the miner shipped to me, 7 days ago. At this moment it's still unanswered.

Given my experience with GAW for getting my miners shipped, I doubt I'm going to see the hosted miner sent to me when I ask. Glad I use credit cards for this stuff.

Update on my miners: Got an email from Amber today telling me that she spoke to Fedex and they have them in Canada waiting for me to pay the duties and taxes. Quick call to Fedex - nope. Lies again.

Big surprise here, they have the shipping request paperwork (which anyone with a Fedex account can open online) but no parcels. They scan each and every parcel they receive, and there are no scans. And Fedex support tracks every call made against the tracking numbers. No logs of anyone calling them about these shipments except me. Another big surprise.

I've explained to Fedex what's going on and how Gaw is using them to perpetrate fraud. They took down the information and have opened an investigation with their security department.

I have contacted my credit card provider and they made notes about this as well. As I can't process a chargeback until a certain number of days after the order, I have to wait a bit but I've copied and forwarded all emails, Support conversations and invoices to them in support of the claim.

BUY FROM GAW/ZENMINER AT YOUR PERIL

Yeah that wasted time sitting in a box or on somebody's desk for a week would be hard to swallow.

I haven't but it was said somewhere on hashtalk (I think) that it may take up to two weeks. What's unclear to me is if the miner continues to mine until the moment it is actually shipped, or if they take if off as soon as you request it. If you're concerned about it I'd suggest to ask about it by filing a ticket with Zen first, they are or at least used to be more responsive than GAW.

Worse than BFL...really!?
This story i gotta hear...care to share your experience?

Avoid this scam company at all costs.

I would rate my experience with them as being worst than the one I had with BFL.

Keep your Bitcoin / monies,  do not donate them to these under performing clueless idiots.