From the ToS:
Except for delivery dates explicitly guaranteed in the order confirmation, delivery dates communicated or acknowledged by Hashfast are approximate only
Buyer will give Hashfast written notice of failure to deliver and thirty (30) days within which to cure, unless the order confirmation explicitly guarantees a delivery date
Buyer’s sole and exclusive remedy after such cure period or
guaranteed delivery date is to
cancel the affected and undelivered portions of the order.
No order, Agreement or any part thereof may be rescheduled or cancelled without Hashfast’s prior written consent.
So!
- How may I get a guaranteed delivery date while ordering, please ?
- In case you fail to deliver, will you cover for the post fees needed to send you a written notice ?
- In case I
cancel my order, can I hope for a refund ?
- In case I cancel my order after you failed to deliver at a guaranteed date and you don't agree to send a written consent to acknowledge that cancellation, what happens ?
Exactly. What's that about getting written consent from Hashfast to cancel an order?? Basically it's a nice way to say "No. I don't issue refunds (but perhaps only if I feel like but who knows maybe or maybe not)" More than discretionary: completely uncertain, random and obscure.
So until they are actually upfront, transparent and serious enough on those fundamental policies my money is glued to my pocket.