My Account was blocked after some withdraws. Some weeks ago they sent email to complete KYC. but had the bot mails during the next time they refused to accept my documents proving my place of living without any explanations. there passed more then a month when my account was blocked and all orders were reset...
after some appeals in telegram the support team confirmed my third document provinf place of living and the KYC form was completed and fixed in position without editing. the support team asked to have a session in Skype. but the only thing i had possibility to do was introducing myself, showing my ID and write email.
the support team only now had discovered that the name does not match the name of the email!!! I could subscribe it any way - it is not official name, but i have access to it, access to the account on HitBTC, had screenshots of transfers that were made 3 years ago, they asked me to find ... as the result my identificational session by Skype was finished immediately and the support team "asked the actual owner" of MY account and all KYC data was reset!!!
Dear HitBTC Support Team, is the name of an email official document?
? I could create an email with different names... for example "
[email protected]". Do i need to register HER documents for MY account?
?
Is it a reson to refuse me in completing KYC verification?
Ticket#1342358
I cant really say that Hitbtc is wrong on here because there are lots of people or incidents of the past who had been using up other identity just for the sole reason on trying to open someones account.
So i cant really blame off into those things that they've been presuming and this is why i dont really usually put up big amounts into any exchange no matter how reputable it is because once they would be locking
it out then passing up KYC or simply resolving the issue would really be pain in the ass.In regards on what you had done, if you can show off the access of said email and prove out that you are the owner of it
then Hitbtc should at least cater it out and trying to verify.