How on Earth did this turn into such a huge clusterfuck when the solutions are so simple?
You could offer a full refund but this will do nothing to restore the reputation of the company, with such a risky endeavor in the mining business, reputation is everything and people will only put their money where their trust is.
The other and better option would be to give the option of having all gen 1 chip orders count as credit towards gen 2 chips and make delivering these on time a priority. This shows good faith on the company's behalf and not only restores the companies reputation but enhances it.
And of course the final and worst option is to continue delivering the chips late and past the point of return on investment which will ultimately end in legal action, and if you cbf dealing with a toxic community, just wait till your dealing with a class action lawsuit and then let us know how you cbf.
And no matter which route is chosen, communication is key. There's no excuse for not keeping people up to date when internet enabled communication tools are literally everywhere. There's still plenty of time to turn this around and even into a winning scenario for everyone.
Topic: Incoming Avalon News 8/9/2013 - page 26. (Read 186795 times)
I have to say that as a BFL customer waiting for my shipment, I would encourage all of you to get refunds ASAP.
This is really getting interesting now,,,hmmm refunds so quickly?
After they refund not before.
too soon? Unfortunately the toxicity is a direct result of the lack of information.
How curious that the bitcoin community thinks the US Government can not force them to do anything, and yet they are forced to make toxic posts because someone else does not post frequently.
Aye! Glad to see some slight movement not so sure why but until everyone is refunded who asked for it we are not going to be happy are we.
Unfortunately the toxicity is a direct result of the lack of information.
How curious that the bitcoin community thinks the US Government can not force them to do anything, and yet they are forced to make toxic posts because someone else does not post frequently.
Under the circumstances, I hope you won't be too upset to learn that many people will be extremely skeptical of refund claims until a bunch of people start posting their txids.
Here is the blockchain info for 9 refunds... mine was in this batch.
https://blockchain.info/address/1JrwWrt3TYUzMYFEBLX5hTo1zFsEY6tWZN
My thinking is that if we keep calling him, leaving him voicemails and pressuring him to address the issues he will step up.
How long before he changes phone number?
spiccioli
that number stopped forwarding a while ago, since people are so hell bend on thinking we are selling chips to somebody in china first I'll address that.
there is a lot of people who bought chips purely for reselling, however the stock is 10k or so at most like all the other orders. I hope people did not think only people outside of china bought Avalon chips. ( out of the 800k chips, more than 50% are chinese orders.)
In addition, these resellers only have small quantity of chips ( since we didn't ship that many yet.) whether is alibaba or the chinese forums, I'd love to see anyone make a large purchase from these "resellers", because they simply do not have the chips, despise what they may advertise.
In other news, we are shipping as per usual like our last update and are doing the best we could but probably simply going to offer full refund soon, I am tired of this toxic community malformed by greed.
It would be less toxic if fabricators answered their customers questions in a timely manner as well as their support tickets. I have been waiting for 24 days for a response to our refund request. Unfortunately the toxicity is a direct result of the lack of information. Refunds are the right course of action but only if they are IMMEDIATE. If that is done I am sure that you may be able to resuscitate your business but further delays will prove very very costly not for the customer base but Bitsyncom and it's owners.
Code:
#1441 Failed to Receive our Development Chips in 4 weeks.
Darin M. Bicknell
reported 25 days ago
As shipments are late and delayed past the 9 to 10 weeks promised we would like an immediate refund.
Refund address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Darin M. Bicknell
said 20 days ago
We now have zero access to the store site and the order page. Please explain.
Darin M. Bicknell
said 19 days ago
Why is processing our refund taking 6 days? This should be resolved in 24 hours not 6x as long. Please answer your tickets. It is 1 week more and we still do not have tracking information. We have not received our developer chips as promised what is going on? We want information now not in a week after we send in a ticket. Let us get this resolved. We want a refund. We want it now. You have failed to deliver as promised.
Darin M. Bicknell
said 17 days ago
1 week.
No reply.
Darin M. Bicknell
said 15 days ago
We received our developer chips 3 weeks late. This is in breach of contract. Where do we return the developer chips? Also we are still asking for a full refund as you have not fulfilled the delivery dates as per your contract terms.
Darin M. Bicknell
said 10 days ago
We are still waiting on our refund for these chips. 2 weeks now and still waiting.
Darin M. Bicknell
said 12 hours ago
It has been more than 3 weeks and still no reply on our refund ticket.
I got my refund. Thanks. They are processing.
Wow. Now the question is: was your refund just a token bone to keep the wolves away, or is Yifu actually going to handle the batch 3 refunds that have piled up? Sorry, but it is really hard not to be jaded by this BS.I have gotten my refund as well... so two is not a trend.... but it is sure more welcome than zero.
Under the circumstances, I hope you won't be too upset to learn that many people will be extremely skeptical of refund claims until a bunch of people start posting their txids.
I got my refund. Thanks. They are processing.
Wow. Now the question is: was your refund just a token bone to keep the wolves away, or is Yifu actually going to handle the batch 3 refunds that have piled up? Sorry, but it is really hard not to be jaded by this BS.I have gotten my refund as well... so two is not a trend.... but it is sure more welcome than zero.
Now how about the missing batch 1/2/3 orders?
BitSyncom, if you are still reading, take a look at tickets 806, 1136 and 1514.
BitSyncom, if you are still reading, take a look at tickets 806, 1136 and 1514.
He's pretty sure those have all been taken care of.
Now how about the missing batch 1/2/3 orders?
BitSyncom, if you are still reading, take a look at tickets 806, 1136 and 1514.
BitSyncom, if you are still reading, take a look at tickets 806, 1136 and 1514.
Avalon needs guarantees in the future, Instant refunds when asked, and 2-4 day shipping, no wait time. And to clear Avalon's name they must compensate us with future chips.
Are you high?
ROFL! Classic
Now that you mention it...
1 - Refund all who have already requested it NOW!
2 - Refund all who will request it within 24 hours!
3 - Post an apology immediately telling us what really happened
Then you can start mending your chi.
Professionalism / Standards... we should demand that from all businesses operating in bitcointalk.
I got my refund. Thanks. They are processing.
Wow. Now the question is: was your refund just a token bone to keep the wolves away, or is Yifu actually going to handle the batch 3 refunds that have piled up? Sorry, but it is really hard not to be jaded by this BS.
I got my refund. Thanks. They are processing.
What a shame. This company could have been great. It has been driven into the dirt by an incompetent little boy. Yifu, you have no face and are a waste of carbon. You not only make your company look bad, you make Bitcoin look bad. But hey, as long as you got paid, fuck everyone else, right?
I received my batch 3 Avalons, but many tradeins were never processed and only one person ever received a refund (anemone5). For you NOT to be aware of this is laughable yet sad. You are a true shitbag. And to think I gave you the benefit of the doubt for so many months. I am angry FOR these people and hope you get what you deserve, prison time.
I received my batch 3 Avalons, but many tradeins were never processed and only one person ever received a refund (anemone5). For you NOT to be aware of this is laughable yet sad. You are a true shitbag. And to think I gave you the benefit of the doubt for so many months. I am angry FOR these people and hope you get what you deserve, prison time.
They were making a ton of money. I don't see why they didn't hire a customer support person. Even BFL has BFL_Jody to tell people to go fuck themselves.
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