It takes years to build a reputation and seconds to break it

bounceback

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Quote from: bitzizzix on June 25, 2021, 09:19:34 AM

Reputation can be damaged not only because of a scam but there are also those who want to bring down the gambling site or whatever for reasons of unacceptable big losses, mistakes from the site or themselves and also competition and so on.
this is where we have to be smart to judge if there are suspicious indications on every site that we follow and investigate the truth so as not to misjudge and also anticipate if it is a scam.

Yes, it's true, reputation is damaged not only because of scams, but considering that the current digitalization era is growing rapidly, social media is certainly one of the most popular digital marketing channels used globally, whether in the gambling business or other businesses, social media is a double-edged sword.
So if the media is used properly when marketing your business, then it is highly likely that your business will succeed, and vice versa if it is used inappropriately, your reputation and business are at stake.

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If you look at it closely, reputation basically is how the satisfied gamblers will be able to voice out their satisfaction to others, about their good experiences in the gambling platform or casino. If many of them has good reviews then reputation is good, if many gives bad reputations, many will go elsewhere but others the satisfied ones, will continue as patrons and then the good reviews will come again after they do another cycle of good word by mouth reviews for the gambling joint. Not everybody has the same perception. If the business is a big one then it will survive bad reviews.

Betwrong

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Quote from: Poker Player on August 19, 2021, 01:01:22 AM

Quote from: Betwrong on August 18, 2021, 08:14:40 AM

~ I wouldn't generalize things here. The fact that there are many gambling sites trying to scam their customer doesn't mean that the whole market is ruthless. Honest sites struggle for years to build up a good reputation, and they should not be treated as one gang with scammers.

I would not generalize either. And I add, a casino that works is one of the most profitable businesses there can be, and even more if it is online, so it has lower costs. Another thing is that it does not get much clientele, for example, and that is where some casino owners instead of thinking how to improve their business think about scamming, but a casino that makes money does not even think about it, because they are money making machines and the owners will earn much more and will have less headaches for running a honest business than trying to scam people.

In the vast majority of cases they simply don't have the money needed for improving their business. That's why for us gamblers it is a good sign when a casino spends tens of thousands USD on various promos. It means they are serious about what they are doing, and they want to be around for a long time, improving their business and reputation, and they don't even think about scamming their customers because, pragmatically speaking, they would lose much more than they would gain with that.

bitgov

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Quote from: Betwrong on August 18, 2021, 08:14:40 AM

Quote from: bitgov on August 16, 2021, 08:59:52 AM

Quote from: Betwrong on August 16, 2021, 05:50:38 AM

~

Even if the support works perfectly in the casino, there will be people who, frustrated with failure, will accuse them of cheating. Of course, anyone who plays for a long time knows that such things happen, but remember that the gambling industry is a very large and ruthless market.

I wouldn't generalize things here. The fact that there are many gambling sites trying to scam their customer doesn't mean that the whole market is ruthless. Honest sites struggle for years to build up a good reputation, and they should not be treated as one gang with scammers.

Quote from: bitgov on August 16, 2021, 08:59:52 AM

I am sure that the besides frustrated losers, are there rival casinos with their tricks. Im sure they not only run campaigns to advertise themselves, but they definitely try to slander their competitors projects. When the action is big and intense, something like this can real make difference in players confidence to the casino.

Not everyone resorts to such shameful activity. Only scammers do.

Of course it's disgusting behavior and I'm totally against it. However, you have to admit that it is quite easy to create a fake accounts and everyday publicly make fake complaints to competing gambling websites. Of course, I'm not saying that everyone does that, but I'm sure some casinos try these kind of tricks. Note that complaints are mainly from Newbie accounts, isn't that weird?

just_Alice

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Quote from: Fatunad on August 14, 2021, 04:55:55 PM

Quote from: just_Alice on August 14, 2021, 04:51:25 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer, often related to payout of course. But it's true, a reputation can be destroyed in moments.

You underestimate the power of negative reviews. Every good businessman should care about EACH customer to maintain a good reputation and be ahead of constantly emerging competitors. Imagine, a certain online casino has 100 positive reviews and no negatives, that gives them, say 5/5 stars. At this point there's nothing that can stop potential customers from using this casino. Then, one day, a very bad review appears, which tells a horrible story where someone won $5k at the casino and couldn't withdraw the win. People will pay attention even to that one single neg, despite all the positives. As a result, due to mistreating just one customer a casino can lose many potential ones. At the same time, the other casino which has no negative (or less, because none is, probably, impossible) will win over the customers.

But there are negative reviews which are false or totally a lie which would be possibly made by competitors and we should really be watchful with that but somewhat people or the community isnt really blind on believing on this which doesnt have sufficient proof which it wouldnt really be that effective if they are trying to ruin out someones business or their competitor in the market.Reputation is something that can be build overnight.
This is something that you should protect as an owner since building it does cost all efforts or hardwork to gain that trust this is why you should really be mindful about on things happening around.
Dont let those false claims and accusations would be affecting you.

There’s no doubt in that, false reviews are misleading, but not all people are even aware that there are such. That’s why I’m saying that even a few bad reviews can cause damage to the reputation of a casino.

As for customers, considering the growing number of fake (both positive and negative) reviews, I’d suggest only look at the ones within a trusted community, like btctlk, or, even better, suggestions from close friends and acquaintances.

Poker Player

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Quote from: Betwrong on August 18, 2021, 08:14:40 AM

Quote from: bitgov on August 16, 2021, 08:59:52 AM

Even if the support works perfectly in the casino, there will be people who, frustrated with failure, will accuse them of cheating. Of course, anyone who plays for a long time knows that such things happen, but remember that the gambling industry is a very large and ruthless market.

I wouldn't generalize things here. The fact that there are many gambling sites trying to scam their customer doesn't mean that the whole market is ruthless. Honest sites struggle for years to build up a good reputation, and they should not be treated as one gang with scammers.

I would not generalize either. And I add, a casino that works is one of the most profitable businesses there can be, and even more if it is online, so it has lower costs. Another thing is that it does not get much clientele, for example, and that is where some casino owners instead of thinking how to improve their business think about scamming, but a casino that makes money does not even think about it, because they are money making machines and the owners will earn much more and will have less headaches for running a honest business than trying to scam people.

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Quote from: chaser15 on August 18, 2021, 06:58:53 PM

Quote from: South Park on August 17, 2021, 01:19:24 PM

I understand that which is why I said that it will be helpful but I understand that the casinos at some point need to let their customers read their terms of service on their own, in what I do not agree with is the fact that those casinos change their terms of service without notifying their customers about it, this is incorrect because supposedly when you begin to play at a casino you need to agree with the terms of service, changing those terms without letting you know basically means you did not agreed to it and as such you should not be subject to them, so at least a notification should be received and if not you have grounds to challenge their decision in the case it is one of the changes made without you knowing about it.

We should not blame the casinos for that. 90% of gamblers don't read fully the terms. How can they even know that there's a change of terms? How can they defend themselves that they violate one of the terms? There's no evidence they can show.

Reputable casinos can't just change terms if they are under license. The topic here is reputable casinos, right?

You should know the terms and they've been elaborating it since the time you do decide to make some registration.Its just right that you should read up and if there were some alterations then you could really make out some complaints.

It is really just hard to make out some evidence unless if you do make out some screenshot but most of the time,gamblers doesnt really mind off about reading this and would commonly skip out.

Reputation is something for a business to retain because once they do let for it to be broken then it is really hard to get it back or winning the community trust once again.

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Quote from: South Park on August 17, 2021, 01:19:24 PM

I understand that which is why I said that it will be helpful but I understand that the casinos at some point need to let their customers read their terms of service on their own, in what I do not agree with is the fact that those casinos change their terms of service without notifying their customers about it, this is incorrect because supposedly when you begin to play at a casino you need to agree with the terms of service, changing those terms without letting you know basically means you did not agreed to it and as such you should not be subject to them, so at least a notification should be received and if not you have grounds to challenge their decision in the case it is one of the changes made without you knowing about it.

We should not blame the casinos for that. 90% of gamblers don't read fully the terms. How can they even know that there's a change of terms? How can they defend themselves that they violate one of the terms? There's no evidence they can show.

Reputable casinos can't just change terms if they are under license. The topic here is reputable casinos, right? Don't worry that a certain reputable casino will do that changing terms right away and gamblers are not aware. You can give an example if there's a reputable casino that does that thing.

Betwrong

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Quote from: bitgov on August 16, 2021, 08:59:52 AM

Quote from: Betwrong on August 16, 2021, 05:50:38 AM

~

Even if the support works perfectly in the casino, there will be people who, frustrated with failure, will accuse them of cheating. Of course, anyone who plays for a long time knows that such things happen, but remember that the gambling industry is a very large and ruthless market.

I wouldn't generalize things here. The fact that there are many gambling sites trying to scam their customer doesn't mean that the whole market is ruthless. Honest sites struggle for years to build up a good reputation, and they should not be treated as one gang with scammers.

Quote from: bitgov on August 16, 2021, 08:59:52 AM

I am sure that the besides frustrated losers, are there rival casinos with their tricks. Im sure they not only run campaigns to advertise themselves, but they definitely try to slander their competitors projects. When the action is big and intense, something like this can real make difference in players confidence to the casino.

Not everyone resorts to such shameful activity. Only scammers do.

South Park

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Quote from: AmoreJaz on August 12, 2021, 07:29:28 PM

Quote from: South Park on August 12, 2021, 04:58:03 PM

Quote from: Betwrong on August 09, 2021, 05:30:27 AM

Quote from: South Park on August 08, 2021, 03:43:08 PM

~ so if anyone is out there gambling professionally or using a lot of money then they need to read the TOS of all the casinos in which they play to avoid that scenario happening to them.

That's right, but imo gambling sites should also care about those gamblers who don't read the TOS. It wouldn't hurt if a user was warned about possible problems with withdrawing before he/she was provided with a deposit address. I mean, I know that the warning is there somewhere in TOS, but what I'd suggest is that when clicking DEPOSIT, you don't see the address, but you see the warning first.

That will definitely be helpful, however we must admit that many casinos like to hide themselves behind their terms of service and save themselves a not so insignificant amount of money by minor violations their clients may incur, however it is fair to wonder if these kind of tactics do not play against them, because I know that if they did something like that against me I will probably never gamble in that website ever again and I'll just take my business to another casino that cares more about their clients.

i don't think casinos will extend their services like that - as for them, publishing their ToS is already more than sufficient. never seen a casino giving such heads up or warning from players before depositing. this is why it is your obligation to do your part as a player. and remember, some casinos will modify their ToS without notifying players, so it is really helpful to check their ToS from time to time if you are a heavy gambler of the site. in this manner, you will not feel that you are being screwed because of your shortcomings.

I understand that which is why I said that it will be helpful but I understand that the casinos at some point need to let their customers read their terms of service on their own, in what I do not agree with is the fact that those casinos change their terms of service without notifying their customers about it, this is incorrect because supposedly when you begin to play at a casino you need to agree with the terms of service, changing those terms without letting you know basically means you did not agreed to it and as such you should not be subject to them, so at least a notification should be received and if not you have grounds to challenge their decision in the case it is one of the changes made without you knowing about it.

qwertyup23

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Quote from: Betwrong on August 16, 2021, 05:50:38 AM

Quote from: blockman on August 14, 2021, 07:17:53 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

I think there are perfect casinos, if we mean their intentions, but of course mistakes can happen anywhere. That's why the way Support of a gambling site works is of major importance. The reputation of the otherwise good site can be ruined merely by poor performance of their support.

One of the aspects of a gambling website that I heavily relied upon is their customer service. Without any proper customer service where the issues of the gamblers are not addressed, this would take a toll on its general and overall popularity. I remember, there was this famous gambling website but everything shut down when their customer service was reported to be malicious and full of scams.

Like what most have mentioned, it does take years to build a good reputation and only a few seconds to destroy it completely. While I do understand that solving all the issues of gamblers are difficult, this is the hurdle that one must face in order to survive in this business.

bitgov

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Quote from: Betwrong on August 16, 2021, 05:50:38 AM

Quote from: blockman on August 14, 2021, 07:17:53 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

I think there are perfect casinos, if we mean their intentions, but of course mistakes can happen anywhere. That's why the way Support of a gambling site works is of major importance. The reputation of the otherwise good site can be ruined merely by poor performance of their support.

Even if the support works perfectly in the casino, there will be people who, frustrated with failure, will accuse them of cheating. Of course, anyone who plays for a long time knows that such things happen, but remember that the gambling industry is a very large and ruthless market. I am sure that the besides frustrated losers, are there rival casinos with their tricks. Im sure they not only run campaigns to advertise themselves, but they definitely try to slander their competitors projects. When the action is big and intense, something like this can real make difference in players confidence to the casino.

finaleshot2016

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Quote from: Roidz on August 16, 2021, 08:21:34 AM

Quote from: blockman on August 14, 2021, 07:17:53 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

Quote from: codegnome on August 14, 2021, 07:04:42 AM

often related to payout of course. But it's true, a reputation can be destroyed in moments.

Yes, the majority that I've seen are related to withdrawals. But that's no problem as long as they've delivered the withdrawal amount but yeah, sometimes we feel bad if it's delayed a lot. Most casinos are learning from those experiences too.

that's why we really have to choose a casino that does have a good service to users, and many incidents like what you said happen to gamblers nowadays, and usually gamblers will find it difficult to make withdrawals when they win large amounts of money , and even the casinos block their accounts for various reasons that make no sense at all, so that in the end the gamblers can't get their winnings at all.
In my opinion, choosing a good casino is not only through the ratings and reviews given by its users on their website, but in my opinion, a good casino is when the casino is able and willing to pay gamblers when the gambler wins a large amount.

Trust the platforms that are suggested on bitcointalk.org; most of them pay and don't only have a good rating since, as you can see, they offer a lot of contests and raffles to their users, and they have already spent a lot of money on these types of events. It means you won't have to be concerned if someone wins a large sum of money; he'll be sure to collect his prize. It's becoming increasingly difficult to locate legitimate gambling platforms, as some platform owners are selfish and refuse to award a prize to a deserving winner.

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Quote from: blockman on August 14, 2021, 07:17:53 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

Quote from: codegnome on August 14, 2021, 07:04:42 AM

often related to payout of course. But it's true, a reputation can be destroyed in moments.

Yes, the majority that I've seen are related to withdrawals. But that's no problem as long as they've delivered the withdrawal amount but yeah, sometimes we feel bad if it's delayed a lot. Most casinos are learning from those experiences too.

that's why we really have to choose a casino that does have a good service to users, and many incidents like what you said happen to gamblers nowadays, and usually gamblers will find it difficult to make withdrawals when they win large amounts of money , and even the casinos block their accounts for various reasons that make no sense at all, so that in the end the gamblers can't get their winnings at all.
In my opinion, choosing a good casino is not only through the ratings and reviews given by its users on their website, but in my opinion, a good casino is when the casino is able and willing to pay gamblers when the gambler wins a large amount.

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Quote from: Dread Pirate Roberts on August 14, 2021, 07:04:06 PM

Quote from: michellee on August 13, 2021, 08:01:23 AM

But the problem is the gamblers do not read the email notification and still do not know if there is a change related to the terms and conditions on that gambling site.

Many gamblers blame the gambling site because they do not read the email and not knowing the change. They think that the gambling site is trying to cheat them, but the mistake will be from the gambler.

But still to provide the best service, small mistakes made by users must be resolved for the favor both parties as well, Once, some of my friends were considered to have violated casino rules because using their VPN services provided the best solution for the users as well. such as having to continue KYC if you commit a violation / can be given several chances not to repeat the violation. the problem is when the casino doesn't care about the user's money
or account and doesn't give a good response for their problems or mistakes.

I am sure the recommended casino will provide the best services to their customer and the casino will not disappoint them. If someone breaks their rule, the casino will approach them and tell them to solve the problem by giving alternatives to still playing gambling. Maybe the KYC will be applied for the members who break the rules because they do not want to see those members making the same mistake in the future. They can watch those members' accounts and will not tolerate if they make the other mistake. But not all casinos can do that and some casinos seem to not care about the members' problems.

lienfaye

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Quote from: Betwrong on August 16, 2021, 05:50:38 AM

I think there are perfect casinos, if we mean their intentions, but of course mistakes can happen anywhere. That's why the way Support of a gambling site works is of major importance. The reputation of the otherwise good site can be ruined merely by poor performance of their support.

I agree, the support has a major role to build a good reputation for the casino because even they're lacking of something but the support is fast to solve every gambler's concern then its a plus point to gain the trust of the customers. For me there's no perfect casino, they have their own flaws but every problem has a solution and this depends on each casino on how they will handle it.

Betwrong

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Quote from: blockman on August 14, 2021, 07:17:53 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

I think there are perfect casinos, if we mean their intentions, but of course mistakes can happen anywhere. That's why the way Support of a gambling site works is of major importance. The reputation of the otherwise good site can be ruined merely by poor performance of their support.

blockman

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Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer

There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.

Quote from: codegnome on August 14, 2021, 07:04:42 AM

often related to payout of course. But it's true, a reputation can be destroyed in moments.

Yes, the majority that I've seen are related to withdrawals. But that's no problem as long as they've delivered the withdrawal amount but yeah, sometimes we feel bad if it's delayed a lot. Most casinos are learning from those experiences too.

Dread Pirate Roberts

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Quote from: michellee on August 13, 2021, 08:01:23 AM

But the problem is the gamblers do not read the email notification and still do not know if there is a change related to the terms and conditions on that gambling site.

Many gamblers blame the gambling site because they do not read the email and not knowing the change. They think that the gambling site is trying to cheat them, but the mistake will be from the gambler.

But still to provide the best service, small mistakes made by users must be resolved for the favor both parties as well, Once, some of my friends were considered to have violated casino rules because using their VPN services provided the best solution for the users as well. such as having to continue KYC if you commit a violation / can be given several chances not to repeat the violation. the problem is when the casino doesn't care about the user's money
or account and doesn't give a good response for their problems or mistakes.

Fatunad

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Quote from: just_Alice on August 14, 2021, 04:51:25 PM

Quote from: codegnome on August 14, 2021, 07:04:42 AM

The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer, often related to payout of course. But it's true, a reputation can be destroyed in moments.

You underestimate the power of negative reviews. Every good businessman should care about EACH customer to maintain a good reputation and be ahead of constantly emerging competitors. Imagine, a certain online casino has 100 positive reviews and no negatives, that gives them, say 5/5 stars. At this point there's nothing that can stop potential customers from using this casino. Then, one day, a very bad review appears, which tells a horrible story where someone won $5k at the casino and couldn't withdraw the win. People will pay attention even to that one single neg, despite all the positives. As a result, due to mistreating just one customer a casino can lose many potential ones. At the same time, the other casino which has no negative (or less, because none is, probably, impossible) will win over the customers.

But there are negative reviews which are false or totally a lie which would be possibly made by competitors and we should really be watchful with that but somewhat people or the community isnt really blind on believing on this which doesnt have sufficient proof which it wouldnt really be that effective if they are trying to ruin out someones business or their competitor in the market.Reputation is something that can be build overnight.
This is something that you should protect as an owner since building it does cost all efforts or hardwork to gain that trust this is why you should really be mindful about on things happening around.
Dont let those false claims and accusations would be affecting you.

Topic: It takes years to build a reputation and seconds to break it (Read 3361 times)