Topic: Justcoin · Secure Bitcoin Exchange from Norway (BTC/EUR/USD) - page 3. (Read 27897 times)

Justcoin must add email confirmation feature when we log in from different IP, about a week ago i logged in to my account and there's one trade i didn't recognize, i am lucky i have only few coins.

Dear Justcoin user,
You are receiving this email because you have a balance of XRP at Justcoin. XRP deposits, withdrawals and trading have been disabled for the last three days. This is an explanation of what has happened and what the status is.
A network-wide weakness in how both Ripple and Stellar communicated transactions was exploited by an unknown third-party to to deposit false IOUs through Ripple/Stellar to Justcoin. These were consequently withdrawn to their own payment networks as native currencies. The result was that our hotwallets were emptied. Most of our customers' funds is in cold storage but the amounts were still significant. Justcoin will not operate as a fractional reserve and therefore we decided to lock down all services affected until we had a solution ready.
Justcoin cannot and will not accept taking the responsibility for this weakness in the network. It is caused by a feature that is poorly documented and has been present in both Ripple and Stellar for a long time. Other gateways, exchanges and native transaction explorers have also been affected. There is also documented that the security vulnerability has been known by the network developers for at least 2 months without any kind of explicit and direct warning to affected gateways and other services. A thorough and technical explanation of the weakness can be read here: https://medium.com/@abrkn/partial-payments-ripple-stellar-vulnerability-in-the-wild-29aaefd8a7ac.
The result is that as of now there will be imposed a partial 'hold' on all XRP balances. This hold will be representing the amount of XRP that is missing. Deposits will be disabled until we are 100% confident that we are no longer affected by this weakness or any other yet undiscovered. Deposits that have been made between the shutdown and now will be credited in full once deposits are opened. Trading and withdrawal of the XRP that is not on hold is now enabled. Please allow delays on withdrawals due to moving of funds from cold storage to hot wallet. The percentage of each XRP balance that is on partial hold is 23.27%.
We can assure you that it is our intention that the partial holds will be lifted. We are looking at different options and are having a dialogue with Ripple Labs and Stellar foundation. We will try to figure out a way to solve this, one way or another. Expect regular updates.
We are terribly sorry for the situation but are asking for your understanding and patience. If you have any questions that are not answered here please don't hesitate to ask. Allow some time for us to answer as our support is under high pressure at this time.
Sincerely,
Klaus Bugge Lund from Justcoin

It is working fine now. I was able to deposit and withdraw Bitcoins using same deposit address that I always use.

Please: if you experience difficulties over more than 15 minutes it is a MUST to have a little update on this on the webpage which is updated at least every hour. That is just so important for your customers and thus indirectly for you.

Yesterday I registered on Justcoin.com and deposited few bitcoins. In about a hour, I've tried to logon, but my password didn't matched.
Well, I've passed to  [Reset your password]  https://justcoin.com/client/#auth/resetpassword link, and filled in my email. I received a message with the reset link. Then, there was no a common window "type in new password", instead there was a message saying smth like "close it & return" to the previous window...
I had several tabs opened, so, maybe I closed a right one, and returned to the wrong.
So, my password was not changed & I'got no message to email...

Well, I just retried to use [Reset your password] link but now it answered
"Sorry, but you tried to reset your password not long ago. Try again later or contact [email protected]."

I wrote to [email protected], but still (15 hours passed) got no reply.