I have emailed them 9 times! over the past weeks and each request has been replied to with a link to the FAQ.
To be honest, I feel like the site is a scam now because it has huge lag times + page constantly freezes + support seems automated and there is no way to deposit.
Have tried many many (many) times to deposit GBP by multiple methods (GBP Uk transfer, pingit ...) but none have worked. I have tried different amounts but that has not worked either.
Furthermore, they listed their volume on BittyBot as almost 3500 BTC for (BTCGBP) daily which seems really unlikely if you analyse the site.
Moreover, I do not think they have a single LakeBanker for GBP which further shows that it is unlikely their volume is so high.
I think BittyBot is realising that there are some discrepancies as they delisted LakeBTC for 2 days and now it is relisted with a volume closer to 500 BTC daily.
2/6/16
BEWARE My connection between lakebtc and myself is no longer private + site keeps crashing
Site can no longer be reached
I expressed regret with your terrible experience.
Honestly, our LakeBanker for GBP is not much currently, and some of them are busy working, so that they are not active on LakeBanker
The suggestion is that may you try Bank Wire to deposit, and please note that LakeBankers tend to work with users with some reputation and track records for local payment methods or like PayPal and Payza etc 3rd-patries methods. For users w/o much track record, you may want to use other payment methods and/or do some more trading first to gain some reputation.