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Topic: Ledger Nano X Battery Pandemic (Read 1706 times)

legendary
Activity: 1708
Merit: 1615
#SWGT CERTIK Audited
March 07, 2024, 12:30:02 PM
We’re excited that Ledger support is coming to MetaMask Mobile, bringing enhanced security to the MetaMask Mobile experience, and offering Ledger users more options to easily and securely self-custody their assets.

Until now, only the Metamask Desktop browser extension was compatible with your Ledger wallet. Now, you can connect your MetaMask Mobile app to your Ledger Nano X via Bluetooth and import your Ledger Live accounts seamlessly. Your Ledger hardware wallet keeps your private keys offline and always protected, and your Ledger will still be required to approve transactions.
legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
February 27, 2024, 12:20:38 PM
I am inclined to believe that you will not be able to replace this device (received as a prize) under warranty, since you are not the buyer. Ledger's support team will likely require proof, such as the order number, date, address and other information (which is usually requested) for confirmation.
Yeah, they will not be sending a free replacement device without extensive proof that the wallet doesn't work as advertised plus proof of purchase. You are right, the fact that LTU_btc didn't purchase the device changes everything. He doesn't have proof to back up his claims. But Ledger keeps track of everything, and they will know that Betnomi ordered custom-made Ledgers. LTU_btc has nothing to lose and can only gain a free replacement if he asks. If he has proof that shows he was the winner of Betnomi's giveaway, it might be enough for Ledger. Just try it and see. 
legendary
Activity: 1792
Merit: 1296
keep walking, Johnnie
February 26, 2024, 05:45:05 PM
Go to a local PC or mobile store in your city and get a long data cable that is long enough for your needs. Alternatively, use the Bluetooth feature of your Nano X.
Fortunately I have plenty of cables from other devices at home, so I can use it instead of original one.
This is what makes a single standardized cable format so good. Almost everyone has accumulated a lot of USB cables from various devices.

The standard length of the Ledger Nano S / S+ / X cable has always been less than 1m. The following sizes are indicated on the official website: 71 mm x 86 mm x 25 mm.
Now I took cable from my old Nano S to check and it's exactly 1m long
I readily believe that in previous versions the parameters could have been different. The above sizes are from their official website. Apparently, the company reduced the cable length in order to save money.

Considering that it's impossible to find a replacement screen for the Nano X [it's exactly the opposite for the Nano S], the only option would be to ask for a replacement unit [if it's still under warranty].
- As a workaround, place your device in a slightly darker room, then try looking at it through the rear camera of your phone (default settings) to slightly improve what you're seeing (it's not going to be as good as what you're experiencing on the Nano S [4K], but it's better than nothing [maybe FHD]).
I didn't bought it, got it from promotion for free. And later sender turned into scam (Betnomi). So, I'm not sure that's under warranty and can I ask for replacement. Anyway, it doesn't looks that bad that I would need such lifehack to see things on screen. Just inconvenient and I wouldn't use it as my main wallet.
I am inclined to believe that you will not be able to replace this device (received as a prize) under warranty, since you are not the buyer. Ledger's support team will likely require proof, such as the order number, date, address and other information (which is usually requested) for confirmation.
legendary
Activity: 3038
Merit: 1330
Slava Ukraini!
February 26, 2024, 04:31:25 PM
Go to a local PC or mobile store in your city and get a long data cable that is long enough for your needs. Alternatively, use the Bluetooth feature of your Nano X.
Fortunately I have plenty of cables from other devices at home, so I can use it instead of original one.

The standard length of the Ledger Nano S / S+ / X cable has always been less than 1m. The following sizes are indicated on the official website: 71 mm x 86 mm x 25 mm.
Now I took cable from my old Nano S to check and it's exactly 1m long

Considering that it's impossible to find a replacement screen for the Nano X [it's exactly the opposite for the Nano S], the only option would be to ask for a replacement unit [if it's still under warranty].
- As a workaround, place your device in a slightly darker room, then try looking at it through the rear camera of your phone (default settings) to slightly improve what you're seeing (it's not going to be as good as what you're experiencing on the Nano S [4K], but it's better than nothing [maybe FHD]).
I didn't bought it, got it from promotion for free. And later sender turned into scam (Betnomi). So, I'm not sure that's under warranty and can I ask for replacement. Anyway, it doesn't looks that bad that I would need such lifehack to see things on screen. Just inconvenient and I wouldn't use it as my main wallet.
legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
February 24, 2024, 11:13:08 AM
Why? There aren't any on the market or do we not know the exact model?
Unfortunately, it's the latter part... Almost all of the users who pried open their Nano X displays mentioned [based on the reported cases on their subreddit] that there weren't any labels attached to their screens, except for one user who claims there's a model number, but when I look it up, it shows results from a single country that doesn't have any reviews for the product in question [it's probably an attempt to scam Ledger users, so I prefer not to mention that model number].
legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
February 24, 2024, 04:10:52 AM
The standard length of the Ledger Nano S / S+ / X cable has always been less than 1m. The following sizes are indicated on the official website: 71 mm x 86 mm x 25 mm.
I think the one I have is pretty close to 1m if you stretch it out completely. I doubt you will get something of that length today regardless of which company you buy from. These were the types of cables they sent back in 2017/2018.

Considering that it's impossible to find a replacement screen for the Nano X
Why? There aren't any on the market or do we not know the exact model?

...the only option would be to ask for a replacement unit [if it's still under warranty].
Even if it's not under warranty, they might be willing to send a replacement device for problems like the one LTU_btc is experiencing. But he should be ready to go through a troubleshooting process before that. They are going to ask him for video/image proof of every step of the process as proof that the wallet isn't working.
legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
February 23, 2024, 01:03:12 PM
Best wallets don't have data cables at all Wink
+1 Smiley

Yeah, it looks like there is dimming/fading issue, it feelsvlike letters/numbers displayed on screen have shadows what makes it hard to read. Then when I take Nano S to my hands, it feels like it have 4K screen resolution Cheesy.
Considering that it's impossible to find a replacement screen for the Nano X [it's exactly the opposite for the Nano S], the only option would be to ask for a replacement unit [if it's still under warranty].
- As a workaround, place your device in a slightly darker room, then try looking at it through the rear camera of your phone (default settings) to slightly improve what you're seeing (it's not going to be as good as what you're experiencing on the Nano S [4K], but it's better than nothing [maybe FHD]).
legendary
Activity: 1792
Merit: 1296
keep walking, Johnnie
February 23, 2024, 12:22:56 PM
I think they used to send regular length cable with Nano S and now sending short cables with all Nano X.
My PC is located under my table, so Nano X cable is way too short to use it convenient. Regular 1 m. cable would be enough for me.
The standard length of the Ledger Nano S / S+ / X cable has always been less than 1m. The following sizes are indicated on the official website: 71 mm x 86 mm x 25 mm.


In that case, you are out of luck. I use a laptop, so even the short Trezor one I took a picture of above is OK for me. In your case, you would have to be on your knees holding the device in your hands while looking up from below your table when trying to compare and verify transaction data.
Of course, it’s still a hassle to try to confirm a transaction if the PC is located under the table. The manufacturer was probably more focused on laptops (and savings). With millions of devices sold, every centimeter of cable counts. Smiley
legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
February 23, 2024, 10:58:51 AM
I think they used to send regular length cable with Nano S and now sending short cables with all Nano X.
My PC is located under my table, so Nano X cable is way too short to use it convenient. Regular 1 m. cable would be enough for me.
In that case, you are out of luck. I use a laptop, so even the short Trezor one I took a picture of above is OK for me. In your case, you would have to be on your knees holding the device in your hands while looking up from below your table when trying to compare and verify transaction data.

Go to a local PC or mobile store in your city and get a long data cable that is long enough for your needs. Alternatively, use the Bluetooth feature of your Nano X.
legendary
Activity: 3038
Merit: 1330
Slava Ukraini!
February 22, 2024, 04:18:34 PM
Considering that the Nano X has two times more vertical pixels than the Nano S, numbers and letters should appear slightly better so I think your Nano X screen is suffering from dimming/fading issues [it's more common with the Nano S screen, but few users have also reported such issues with their Nano X devices].
Yeah, it looks like there is dimming/fading issue, it feelsvlike letters/numbers displayed on screen have shadows what makes it hard to read. Then when I take Nano S to my hands, it feels like it have 4K screen resolution Cheesy.

And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.
Maybe the cable that is standard for the Nano X is shorter than the one for the S model. Perhaps they have different cables and you were simply unlucky enough to get the shorter one. Still, how long do you need it to be? Its only purpose is to connect your hardware wallet to a laptop or computer. It doesn't need to be long.

When I compare my Nano S cable to the one I got when I bought my Trezor One, it's like 4 times longer. But I am satisfied with both.
I think they used to send regular length cable with Nano S and now sending short cables with all Nano X.
My PC is located under my table, so Nano X cable is way too short to use it convenient. Regular 1 m. cable would be enough for me.

Trezor also has super short cables, so maybe they are competing who is going to make the shortest one  Tongue
I don't know what other hardware wallet manufacturers are packing, but for USB-C connections it should be easy to just use same cables from smartphones.
Seems that's just another way of cost savings that helps to maximize profits. And you always can buy longer overpriced cable from official website of manufacturer Cheesy.
At least all these cables is universal thing and you always can use cable from smartphone - I guess we all have more than enough these things.
legendary
Activity: 2212
Merit: 7064
Cashback 15%
February 22, 2024, 02:29:40 PM
And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.
Trezor also has super short cables, so maybe they are competing who is going to make the shortest one  Tongue
I don't know what other hardware wallet manufacturers are packing, but for USB-C connections it should be easy to just use same cables from smartphones.
 
Unfortunately, this also applies to most of the other HW brands.
Best wallets don't have data cables at all Wink
legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
February 22, 2024, 01:18:01 PM
And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.
Maybe the cable that is standard for the Nano X is shorter than the one for the S model. Perhaps they have different cables and you were simply unlucky enough to get the shorter one. Still, how long do you need it to be? Its only purpose is to connect your hardware wallet to a laptop or computer. It doesn't need to be long.

When I compare my Nano S cable to the one I got when I bought my Trezor One, it's like 4 times longer. But I am satisfied with both.

legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
February 21, 2024, 06:48:23 PM
What I unlike most about it is screen. It's bigger than on Nano S, but I don't like it at all. Letters and numbers displayed on it is so unclear that makes it so hard to read. I almost failed to write down recovery see because of it. When I took Nano S wallet to my hands, difference is is huge. Screen is smaller, but text is displayed perfectly and it's easy to read.
Considering that the Nano X has two times more vertical pixels than the Nano S, numbers and letters should appear slightly better so I think your Nano X screen is suffering from dimming/fading issues [it's more common with the Nano S screen, but few users have also reported such issues with their Nano X devices].

And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.
Unfortunately, this also applies to most of the other HW brands.
legendary
Activity: 3038
Merit: 1330
Slava Ukraini!
February 21, 2024, 05:05:31 PM
I have Nano X wallet for more than a year, got it for free from one promotion. Haven't used it much, but can say few words about it. Not going to talk about whole their company, just about device.
What I unlike most about it is screen. It's bigger than on Nano S, but I don't like it at all. Letters and numbers displayed on it is so unclear that makes it so hard to read. I almost failed to write down recovery see because of it. When I took Nano S wallet to my hands, difference is is huge. Screen is smaller, but text is displayed perfectly and it's easy to read.
Another thing is error related with battery, but as I understand it's related with that I barely used that wallet and battery got drained out fully.
And one minor thing - their original USB cable is so short that makes use of wallet very inconvenient.
member
Activity: 99
Merit: 153
February 13, 2024, 11:44:59 PM
When Ledger's key extraction firmware gets hacked, I expect the hacker to steal as many keys as possible before draining wallets.
As much as I don't like ledger and what they are doing I still think it's not easy for single hacker to get a hold of all seed words data.
More likely this could be coordinated joined attack of multiple parties, maybe pushed by one or more governemnts.

I agree, it won't be easy.  Obviously.  But Ledger is now a honeypot for hackers since they've given their devices the ability to send seeds out, over the internet.  I don't think a hacker will manage to get "all" seeds.  I assume the vulnerability will be on the user's end, and hackers will have to seek out users once they know how to attack Ledger's firmware.  I won't be surprised if hackers do that via a virus, or something along those lines.  And I don't think it'll happen anytime soon, which will just make matters worse since people will have gotten used to trusting firmware with key extraction capability.  People already make excuses for all of the tracking in Ledger Live.
legendary
Activity: 2212
Merit: 7064
Cashback 15%
February 13, 2024, 04:33:31 PM
Considering some of their users have started to warm up the batteries to jump-start it, a part of me thinks this might be a direct result of the following things before he attempted to charge his/her Nano X Grin
It seems that ledger wallet manufacturer found a perfect partner in die hard ledger customers  Roll Eyes
I am waiting to hear news about ledger exploding soon.

When Ledger's key extraction firmware gets hacked, I expect the hacker to steal as many keys as possible before draining wallets.
As much as I don't like ledger and what they are doing I still think it's not easy for single hacker to get a hold of all seed words data.
More likely this could be coordinated joined attack of multiple parties, maybe pushed by one or more governemnts.
 
member
Activity: 99
Merit: 153
February 13, 2024, 06:18:01 AM
Ledger is a ticking time bomb waiting to happen and I wouldn't he surprised if peoples funds start magically disappearing

I have a theory on that.

When their key extraction firmware gets hacked, I doubt the hacker will start draining wallets.  If they start draining wallets, it'll quickly become obvious that Ledger wallets were hacked & Ledger could release an emergency firmware update to prevent more seeds from getting stolen (though it'll be too late for anyone whose seeds were stolen, and there will be no way for any Ledger user to be 100% sure their seed is safe).

When Ledger's key extraction firmware gets hacked, I expect the hacker to steal as many keys as possible before draining wallets.

By the time wallets start getting drained, it'll be too late.  And it will be ugly.
hero member
Activity: 1077
Merit: 534
February 11, 2024, 03:57:36 PM
I mean what can you expect from a company that severely dropped the ball in multiple instances. They shouldn't be trusted to hold your coins. I wouldn't trust them or even touch this Bluetooth device with a 10 foot pole!! Ledger is a ticking time bomb waiting to happen and I wouldn't he surprised if peoples funds start magically disappearing
legendary
Activity: 1792
Merit: 1296
keep walking, Johnnie
February 08, 2024, 07:38:58 AM
Considering some of their users have started to warm up the batteries to jump-start it, a part of me thinks this might be a direct result of the following things before he attempted to charge his/her Nano X Grin


I swear to god people do extremely dumb things with their electronics sometimes. Why? For reasons I cannot comprehend, and perhaps it is better that way.

For example, I always have to tell my granny that no, you can't leave AAA batteries in the sun to make them charged, you have to buy new ones.

But for people to take a proprietary battery like the one in the Ledger and to warm it up is not only a new kind of stupid, it is also a fire hazard.
Of course, many people are stupid because they handle devices inappropriately (using them in an operating mode that is not intended for this), but in this case, Nano X assembly doesn't become any better. It should be admitted that the Nano X has some problems (described by unfortunate users on reddit) related to design features. It seems that the Nano X is not worth the money spent on components and materials used, and perhaps there are also not the best engineering decisions made when creating this device. Let me put it bluntly: the hardware is junk, the software is questionable in terms of security, and the manufacturer is screws up often.
legendary
Activity: 1568
Merit: 6660
bitcoincleanup.com / bitmixlist.org
February 08, 2024, 06:28:29 AM
Considering some of their users have started to warm up the batteries to jump-start it, a part of me thinks this might be a direct result of the following things before he attempted to charge his/her Nano X Grin


I swear to god people do extremely dumb things with their electronics sometimes. Why? For reasons I cannot comprehend, and perhaps it is better that way.

For example, I always have to tell my granny that no, you can't leave AAA batteries in the sun to make them charged, you have to buy new ones.

But for people to take a proprietary battery like the one in the Ledger and to warm it up is not only a new kind of stupid, it is also a fire hazard.
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