Ledger Nano X Battery Pandemic - page 7.

Pmalek

legendary

Activity: 2730

Merit: 7065

Farewell, Leo. You will be missed!

@Ruvi2000sew
Are you serious? You though it would be a good idea to try your text spinning and copy-pasting capabilities in the same thread where you got the post from? Your software failed at changing the last sentence - the one about the world burning.

Quote from: Pmalek on September 08, 2021, 05:35:57 AM

Considering all the issues we have seen recently with their workers abusing internal databases and now creating malfunctioning devices, I am starting to think that Ledger isn't paying their workforce enough and this is the way they protest. It's either that or they are employing incompetent idiots who don't care about anything and just want to see the world burn.

Ruvi2000sew

jr. member

Activity: 619

Merit: 1

Given the numerous incidents of its employees misusing internal databases and now manufacturing faulty devices, I'm beginning to believe that Ledger is underpaying their employees and this is how they protest. Either that, or they're employing inept jerks who don't give a damn about anything and only want to see the world burn.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Quote from: sam00 on September 18, 2021, 05:18:41 PM

Is anyone aware if ledger has multiple manufacturing points?
Maybe there is just one factory that is facing these issues..

I never saw any proof that ledger factory exist in France and I know they are purchasing secure element from other manufacturer ST Microelectronics that is French-Italian company located in Geneva, Switzerland.
There are several reddit posts asking this question but they got downvoted again, that is what ledger moderators are doing all the time with inconvenient questions.
I am sure that majority of ledger is built in China or other asian countries with cheap labor, but sad reality is that most electronic devices (read Apple) are also made there.
Only problem I have is that ledger is hiding the real truth (behind word Asia), and most likely devices is only packaged and shipped from France.

Anyone need proof they are downing questions on reddit? Here it is:

Quote from: Pmalek on September 19, 2021, 02:39:23 AM

According to the link you shared, their reddit moderator mentioned that the secure element is manufactured in France.

Ledger is not making ST secure element, so maybe only box packaging is made in France from recycled toilet paper Cheesy

Pmalek

legendary

Activity: 2730

Merit: 7065

Farewell, Leo. You will be missed!

Quote from: SFR10 on September 19, 2021, 01:25:28 AM

They've mentioned before about having production lines in France and Asia ^[link]...

According to the link you shared, their reddit moderator mentioned that the secure element is manufactured in France. The rest of the device is surely assembled elsewhere where the labor is cheaper. That same moderator (btchip) also mentioned in a different reddit post, that the device is not manufactured in China. I have no link for that, but I believe it was said in one of the user complains that dkbit98 linked to in this thread.

SFR10

legendary

Activity: 2968

Merit: 3406

Crypto Swap Exchange

Quote from: sam00 on September 18, 2021, 05:18:41 PM

Is anyone aware if ledger has multiple manufacturing points?
Maybe there is just one factory that is facing these issues..
Some countries might be affected and some aren‘t.

They've mentioned before about having production lines in France and Asia ^[link]... AFAICS, they've never explicitly mentioned which country/countries in Asia, and despite having an office in Singapore, I don't think it's them.
^{- Based on the complaints that I've read, they said it was manufactured in France.}

sam00

legendary

Activity: 1078

Merit: 1123

Is anyone aware if ledger has multiple manufacturing points?
Maybe there is just one factory that is facing these issues..
Some countries might be affected and some aren‘t.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Guys you need to see this epic disaster from ledger and proof they are lying about number of only 5% affected devices with battery issues.
Here is one reseller that has 210 ledger nano x wallets, and his customers returned him 22 devices as faulty battery, than he opened 12 boxes himself to test it and NONE of them was working, so calculate that percentage!
Ledger company blames distributor and vice versa, they are both just washing their hands and purchasing ledger at this point would be like you buy something on flea market, cat in a bag or snake oil surprise.
There are some speculation that cargo air and temperature could affect this devices, but I think that ledger should rebrand and choose a new name for their company - Circus hardware wallet Cheesy

https://www.reddit.com/r/ledgerwallet/comments/pq018a/help_i_have_dead_ledger_nano_x_210_pcs_in_my_stock/

In addition to this, one guy reported that ledger is trying to change contact points from 2 to 3, but it's still not working... he received replacement and nano x is still not working...
https://www.reddit.com/r/ledgerwallet/comments/pq4l2u/the_battery_of_my_nano_x_replacement_is_still_not/

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Quote from: Pmalek on September 14, 2021, 07:13:03 AM

How do you know who is downvoting the posts and that the admin is doing it?

Who else would waste time trying to downvote every single negative post on their reddit account?
They simply don't want those posts to be seen on top so they push them down, and I witness this happening several times but I can't prove anything.
I can only suspect that co-founder clown btchip and ledgersupport_muto are most active in this downvoting and moderating.

Quote from: SFR10 on September 14, 2021, 08:19:34 AM

This problem has existed for three and a half months and they decided to post an announcement just five days ago ^[SMH] and on top of that, it took them months to come up with a so-called "sustainable resolution" while we know how much it really takes to fix or prevent the issue in question!

It's because they are amateurs working in some garage or basement from French village and they probably don't have enough workers to process and check everything.
They are still one of the best selling hardware wallets but that won't last very long.

Quote from: SFR10 on September 14, 2021, 08:19:34 AM

Yeah right! So that's why some of the users have received "multiple" faulty replacement units Roll Eyes

^{- I wonder what would've happened if they didn't "intensively test" the units that they sent out!}

I think that one guy received faulty devices 3 times, and if customers like him are not living in EU they have to pay all additional shipping and custom costs.
Nothing surprised me from ledger anymore, and I am just waiting to see what circus show will come next from them.

SFR10

legendary

Activity: 2968

Merit: 3406

Crypto Swap Exchange

Quote from: dkbit98 on September 11, 2021, 01:37:58 PM

Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:

I think what they really meant to say was: "5% of the customers that received Nano Xs"
^{- In other words, those with multiple orders and replacements were counted as one ^{[it's not a fact, but I wouldn't be surprised if that's the case]}!}

Quote from: https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/

As many of you know from experience, approximately 5% of the Nano Xs sent since June 2021 have been received with battery issues.
~Snipped~
As soon as the defect was noticed, we worked hard to identify the root causes and to find the best way to fix these on the production level. We were looking for sustainable resolutions and this has unfortunately involved changes that took many months to be implemented into the production lines.

This problem has existed for three and a half months and they decided to post an announcement just five days ago ^[SMH] and on top of that, it took them months to come up with a so-called "sustainable resolution" while we know how much it really takes to fix or prevent the issue in question!

Quote from: https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/

We are pleased to announce that the new Nano X production line will be running in 3 weeks.

And yet customers aren't allowed to choose "which batch" their replacements come from!

Quote from: https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/

Until this moment, all the devices that we have in stock will be intensively tested to ensure that we do not send you faulty devices.

Yeah right! So that's why some of the users have received "multiple" faulty replacement units Roll Eyes

^{- I wonder what would've happened if they didn't "intensively test" the units that they sent out!}

Pmalek

legendary

Activity: 2730

Merit: 7065

Farewell, Leo. You will be missed!

Quote from: dkbit98 on September 13, 2021, 09:16:44 AM

Not to mention they are constantly downvoting every public post complain on ledger reddit... that is really pathetic, but I guess their co-founder needs to work on something also Tongue

How do you know who is downvoting the posts and that the admin is doing it? I don't know much about reddit, but from what I do know, you can't see who voted or downvoted what. I checked a few random posts from the ones you added. They show various upvote percentages and based on them and their popularity, all I can conclude is that several people have to downvote that certain post for the percentage to be the way it is.

crwth

copper member

Activity: 2744

Merit: 1250

Try Gunbot for a month go to -> https://gunbot.ph

I didn't know that there was a pandemic with Ledger Nano X's. It's good that mine is still in good condition and nothing like that ever happened. Maybe it was a rush in production, and the quality control didn't check it correctly?

To get that 5%, we need to have the total amount of Nano X sold divided by the total number of rejects multiplied by 100 to get the percent. And with that, we can get that ±5%. But for sure, they are not going to disclose that data.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Quote from: n0nce on September 10, 2021, 04:50:48 PM

I find it especially funny that Keystone (ex Cobo Vault, ex.. it was something else before Cobo, right? Why is it always changing brand?) removes AAA support in their 'Ultimate' edition.

Keystone currently doesn't sell their Ultimate Keystone wallet version, and I think it was way overpriced with price of $479 but it is meant for institutional players.
I think they can restart manufacturing and add AAA support if enough people shows interest, but rechargeable battery is still good enough and AAA batteries are meant more to be for emergency use case.

Quote from: Pmalek on September 12, 2021, 02:30:26 AM

But you need to also take into account that only unsatisfied customers complain about a product. Those who have no problems, won't open a reddit thread saying everything is OK. That's just the way it is. For every unsatisfied user, there might be 10 who are happy with what they got. However, there might also be another 10 people with problems that haven't been addressed in public. We will never know the exact numbers.

We are talking only about ledger reddit channel here that has small number of members compared to number of devices ledger sold so far,
and they made no announcement about this on their official website or on their much bigger twitter channel... I wonder why else than to hide what's really happening with batteries.
Not to mention they are constantly downvoting every public post complain on ledger reddit... that is really pathetic, but I guess their co-founder needs to work on something also Tongue

Pmalek

legendary

Activity: 2730

Merit: 7065

Farewell, Leo. You will be missed!

Quote from: dkbit98 on September 11, 2021, 01:37:58 PM

Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:

It's hard to trust Ledger when it comes to figures they make publicly available. The number is surely above 5%. The only question is how big is it? But you need to also take into account that only unsatisfied customers complain about a product. Those who have no problems, won't open a reddit thread saying everything is OK. That's just the way it is. For every unsatisfied user, there might be 10 who are happy with what they got. However, there might also be another 10 people with problems that haven't been addressed in public. We will never know the exact numbers.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:

The Nano X Battery Issue – and how we are responding to it
https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/

Quote

As many of you know from experience, approximately 5% of the Nano Xs sent since June 2021 have been received with battery issues. This has prevented a lot of you from properly using the features of the Nano X – which was designed to be a nomad device.

Please accept our sincerest apologies concerning this issue. We recognize that this has caused a lot of stress among our users and some big disappointments for all of you.

As soon as the defect was noticed, we worked hard to identify the root causes and to find the best way to fix these on the production level. We were looking for sustainable resolutions and this has unfortunately involved changes that took many months to be implemented into the production lines.

We are pleased to announce that the new Nano X production line will be running in 3 weeks. Until this moment, all the devices that we have in stock will be intensively tested to ensure that we do not send you faulty devices.

Once again, sorry for this experience. We're engaged to continuously improve our products and we will take this failure into consideration to make our quality standard stronger.

Thank you for the trust that you put into our products.

n0nce

hero member

Activity: 882

Merit: 5814

not your keys, not your coins!

I must say I had seen enough when I saw how Ledger handled the consumer data leak. When a company works like that, what can you expect from the QC? I'm shocked but on the other hand not surprised.

Quote from: dkbit98 on September 08, 2021, 03:36:49 AM

Quote from: NeuroticFish on September 08, 2021, 03:18:36 AM

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.

Integrated batteries are not good for hardware wallets, but I like the idea of having standard batteries you could take out whenever you want and replace them with new ones, like Keystone and Passport are doing.

I agree, standard batteries are a much better and more long-term solution. No dying batteries in a few years (Li-Ion always goes bad sooner or later) and no fiddly connectors. I find it especially funny that Keystone (ex Cobo Vault, ex.. it was something else before Cobo, right? Why is it always changing brand?) removes AAA support in their 'Ultimate' edition.

DireWolfM14

copper member

Activity: 2142

Merit: 4219

Join the world-leading crypto sportsbook NOW!

This isn't good for Ledger's reputation, hopefully they can figure it out before long. I wonder if Ledger has contracted with a new vendor for batteries or connections. I don't think there's anything integrally wrong with the Nano X, but I suspect that recent supply chain issues caused by the pandemic have something to do with this.

I bought my Nano X a couple of years ago when they were fist introduced, and have never had any issues with the battery. Personally, I prefer the competition's hardware wallets so I don't use my Ledger wallets very often at all. Most of the time my Nano X sits in my desk drawer, but every time I've pulled it out the battery still has plenty of juice.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

Quote from: The Sceptical Chymist on September 08, 2021, 11:41:58 AM

That's a pretty harsh statement, and while I respect your criticisms of Ledger devices, I don't think those complaints are the rule; they're the exceptions. I've had a Nano X for a while now and have never experienced battery problems--and yes, I realize I'm one data point, but I'm guessing I'm not the only one here who owns one and hasn't had a problem yet.

More complains incoming and storm is just starting, please wait few more days and you will hear about this news everywhere, but remember who told you first

Only in last few days I posted 15 examples from reddit of problem with Nano X battery, and twitter is full of similar reports, just imagine ledger email now Shocked

Battery charger issue. Unplug/plug USB cable (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk8auu/battery_charger_issue_unplugplug_usb_cable/

Sitting here waiting on my Nano X. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7zry/sitting_here_waiting_on_my_nano_x/

Help. My Nano X batt just can't work. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7nv9/help_my_nano_x_batt_just_cant_work/

My nano X battery dead and can't download invoice via Ledger server (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pho9dt/my_nano_x_battery_dead_and_cant_download_invoice/

Another nano x that won’t charge Sad

(posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/phlgt4/another_nano_x_that_wont_charge/

The Sceptical Chymist

legendary

Activity: 3234

Merit: 6706

Proudly Cycling Merits for Foxpup

Quote from: dkbit98 on September 07, 2021, 12:18:27 PM

There is currently a ton of people who are everyday reporting issues with their brand new purchased Ledger Nano X devices, so I would advice everyone not to waste money purchasing this junk device.

That's a pretty harsh statement, and while I respect your criticisms of Ledger devices, I don't think those complaints are the rule; they're the exceptions. I've had a Nano X for a while now and have never experienced battery problems--and yes, I realize I'm one data point, but I'm guessing I'm not the only one here who owns one and hasn't had a problem yet.

Quote from: Pmalek on September 08, 2021, 05:35:57 AM

Can't say I care much for the Bluetooth feature nor the internal battery. Good old cables beats wireless connections if you ask me just like a pen and paper is better than saving your seed digitally.

I don't like the bluetooth function, either, to be honest and I never use it. However, I do like Ledger devices and the X is slightly better than the S in my opinion. If you're a long-term holder of one or more coins, you don't even need to use the device; you just need the addresses you're going to use and the recover phrase--but that's true of any hardware wallet, I guess.

OP, I'm not poo-poo'ing your references, because obviously people are having trouble with their devices, and that's something Ledger should be concerned about. Given that the ones you posted are very recent, I wonder if QC at their manufacturing site has gone to shit recently. Has this been a long-standing problem, though? Again, I doubt it--but I'll keep an open mind to this issue, and if you follow up with posting more complaints, I'd definitely start to wonder what the hell is going on with Ledger.

Pmalek

legendary

Activity: 2730

Merit: 7065

Farewell, Leo. You will be missed!

I have never liked the Ledger Nano X since I first saw it. Can't say I care much for the Bluetooth feature nor the internal battery. Good old cables beats wireless connections if you ask me just like a pen and paper is better than saving your seed digitally.

Considering all the issues we have seen recently with their workers abusing internal databases and now creating malfunctioning devices, I am starting to think that Ledger isn't paying their workforce enough and this is the way they protest. It's either that or they are employing incompetent idiots who don't care about anything and just want to see the world burn.

dkbit98

legendary

Activity: 2212

Merit: 7064

Cashback 15%

More complain cases incoming and notice how they are getting downvoted by ledger mods on reddit:

REPLACEMENT FAIL!!! niceeee (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjwati/replacement_fail_niceeee/

You sent me 2nd BROKEN LEDGER! (Unacceptable) (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjv069/you_sent_me_2nd_broken_ledger_unacceptable/

Quote from: SFR10 on September 07, 2021, 02:23:27 PM

Looks like one of their assembly workers intentionally ^{[it has to be, based on the number of reports I'm seeing here]} pushed the battery connectors down, so it doesn't make that much contact!

I watched that tutorial video posted by one guy and connectors are totally squashed, but they are probably made from some cheap material and bad contact could happen again in future even if you open your device and ''fix'' it yourself

Ledger quality control check = zero.
Here is one more video with voice instructions and explanation for older version of nano x:
https://www.youtube.com/watch?v=LsvtkXhkhcc

Quote from: HCP on September 07, 2021, 07:44:00 PM

Still... for a device that costs as much as the Nano X does, this should not be happening... the build quality and/or QA Testing is seriously lacking Roll Eyes

Imagine paying 119 euros for this faulty device, and they send you replacement that is also faulty, so you have to pay shipping and customs multiple times, like it happened with some people in previously posted comments.
This is just getting started, I suspect much more people will start to complain when they receive their new nano x devices.

Quote from: NeuroticFish on September 08, 2021, 03:18:36 AM

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.

Integrated batteries are not good for hardware wallets, but I like the idea of having standard batteries you could take out whenever you want and replace them with new ones, like Keystone and Passport are doing.

Topic: Ledger Nano X Battery Pandemic - page 7. (Read 1706 times)