Topic: Ledger Nano X Battery Pandemic - page 3. (Read 1766 times)

I'm no Ledger fan, either. But I have some issues with what you propose.

You have to be of a masochistic nature to use Ledger Live but it will sooner or later run into issues as it will mostly stop working until you update the firmware. Other software wallets that work with Ledger NoNos likely will continue to work, but I doubt it's a feasible way to stop updating the firmware. Especially if other quirks or vulnerabilities or new Bitcoin features need to be fixed or implemented by firmware updates.
This sounds like bad advise to me.


Based on what warrenty claim you want a refund? That Ledger lied to you that your seed or private keys never leaves the secure chip?
Good luck with that...


Why that? The recOver feature is optional and you have to pay quite a hefty monthly fee for it. BTW hey, Ledger Paris, you're so greedy OR did your required marketing budget skyrocket recently to sell your crap!?


While this is actually a good proposal, and every Ledger user who hates the new feature should do it, I highly doubt that the Ledger Paris folks can be persuaded to return to the light side. Ledger users already voted with their money, that it's fine for them to buy a closed-source firmware hardware wallet and believe Ledger's marketing mantra.


I'm with you, they've done quite some shit and cover it up with massive marketing. And sadly, they succeed.

As if there wasn't enough reasons already to stop using ledger nono X, with all their battery crap and closed source shenanigans, now this device is the first one to support terrible rec0ver feature.
They silently made firmware update that included this crap and later they announced it with biggest negative reaction from community I ever saw in my life.
Keys extraction from secure element is possible, and seed phrase is sent to other company partners, making this a hot wallet.
Don't think or assume that ledger nono s and s plus are safe, just because they don't have new firmware yet.



What to do next?

1. If you already own ledger nono X, DON'T update new firmware!
2. If you still have valid warranty you can ask for refund and send them back your device (reset and move funds before that).
3. If your warranty expired, move coins to different wallet and stop using ledger (optionaly you can destroy it with hammer or tool of your choice).
4. Complain to ledger, force them to reverse this decision and to open source their code.
5. Never trust ledger again.

I am sure they are accepting money for listing and supporting shitcoins with their apps, and for marketing propaganda, but they never fully revealed who exactly invested and gave them money.
This could mean they are not independent and they are controlled by some third party entity or big corporation that can control their production.
I think it's just get rich quick scheme for them and they didn't make a single contribution to Bitcoin network.

Ledger is simply not build for bitcoin enthusiasts, it is a mass market device that sells very Strom because if good marketing. As long as people buy them they will not change anything, since the customers that are the target of ledger don’t do a lot of research before they buy anyway…

They keep raising funds from here and there for God knows what reason and yet, they still can't build a decent production line for the model in question.
^{- They were supposed to fix the battery issues "one and a half years ago" and as for the rest of the issues, all I can do is shake my head (it amazes me how easily they can still find investors)!}
_{- Another interesting problem from "last week".}

Ledger Nono X Circus is in your town again!

If you think Ledger fixed issues with their devices, you are wrong, people report problems all the time and I decided to post most recent complains.
Maybe someone will find this topic and they will make best decision in their life, not buying ledger hardware wallet.

Ledger Nano X arrived broken!
https://www.reddit.com/r/ledgerwallet/comments/12m4vou/ledger_nano_x_arrived_broken/

My first ledger is broken. How can I transfer crypto?
https://www.reddit.com/r/ledgerwallet/comments/12lug4v/my_first_ledger_is_broken_how_can_i_transfer/

Facing problem with crypto wallet ledger nano x
https://www.reddit.com/r/ledgerwallet/comments/12lmq6z/facing_problem/

What’s going on. I just received my ledger x and I charged it until 100% then once I tried setting it up it was 14% of battery. Is it a firmware update? Or should I return and get me a keystone so I can use it on MM on mobile
https://www.reddit.com/r/ledgerwallet/comments/12lkq7g/whats_going_on_i_just_received_my_ledger_x_and_i/

Every day is April 1st day for ledger, that is why they never have any jokes on that day

I was about to comment here, defending ledger but I actually checked my Ledger X and noticed some scratchmarks aswell on the outer edge of the screen. However, these are minimal and I never noticed before. The users that uploaded those pictures on reddit have been offered replacement devices by the support team.

I also highly doubt that the scratches on the 3rd pic are actually from the metal cover opening and closing. they are really irregular and not circle shaped around the moving circle on the right side. This honestly looks like someone maliciously scratched his device to receive a new one

Whenever I think I heard everything I need to know about ledger nono X hardware wallet, something new pops up to show how bad this device is.
We all heard about  screen issues with older model S that is not manufactured anymore, but model X have their own design flows related with screen.
If you often open and move metallic part screen will be scratched a lot and hard to read like in this examples:


https://www.reddit.com/r/ledgerwallet/comments/11dy997/flaw_with_the_ledger_x_design/

My suggestion is first not to buy ledger X for reasons I wrote in this topic, but if you already purchased it than do not remove screen protective foil (if there is one).
It is also possible to remove the metal clip and bend the metal to reduce scratches but be careful while doing this.
I am sure ledger is well aware of this crap design, that is why they made corrections with model S plus.

IIRC, they didn't even have quality control in their "own" factory ^{[I might be wrong, so don't quote me on that]}, but regardless of that, that's what users get for going with a brand that only cares how their product looks, as opposed to how it does work:

• Here's their latest alteration: Nano X in different colors

It's sad to see that even after so much time, the Ledger didn't take care of fixing the defects, and dkbit98's reminder of problems with this hardware wallets is very helpful. Be sure to update this information periodically.

I see two solutions:
- either don't buy nano x until all defects are eliminated and ledger starts to produce fully working devices without flaws (if you decide to buy exactly ledger).
- or contact ledger's support to replace the device if you have already purchased this HW and there are defects.

P.S. Good joke about the village garage.

Looks like I will have to reactivate this topic again because I see increased number of people complaining about ledger nono X devices in last few days.
This is again mostly related with bad batteries, but there are also some glitches when entering PIN codes with cycling numbers.
I don't know if this is some new batch of bad devices and batteries or something else, but it's reminder not to waste money on model X.
Ledger sure has a problem with bad quality control in their factory (village garage).

Hi I have a problem with my new Ledger nano x, pin numbers cycling after plugin usb to computer. When I somehow succeed with pin, then menu is also cycling. I've tried everything what I can find on the internet, but nothing is helping. I have also a case number: Your case id is 528530. I need help.
https://www.reddit.com/r/ledgerwallet/comments/y3lk9s/hi_i_have_a_problem_with_my_new_ledger_nano_x_pin/

Ledger nano x battery won’t charge. I’m looking for the support email address.
https://www.reddit.com/r/ledgerwallet/comments/y9hr3m/ledger_nano_x_battery_wont_charge_im_looking_for/

Has anyone else had this problem with Nano X?
https://www.reddit.com/r/ledgerwallet/comments/y6aebi/has_anyone_else_had_this_problem_with_nano_x/

Ledger Error: Battery cannot charge
https://www.reddit.com/r/ledgerwallet/comments/y8djme/ledger_error_battery_cannot_charge/

Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/y8xv37/nano_x_issues/

 

Ledger Pandemic is still live and kicking, so I tried to collect recent reddit posts with complains that contain videos and/or images.
I was thinking of making one big video, joining all small videos togfether posted by other customers, but it's needs a lot of work doing this...so I am posting videos below.
Let's recapitulate most of the issues ledger model X could have:

- brand new bricked device.
- battery malfunction and cannot charge.
- poor battery life for new device.
- inverted letters on display.
- flashing glitches on screen.
- spinning numbers on Enter pin screen.
- crazy behavior when plugged into computer.
- disconnect error after firmware update.
- device resets by itself.
- screen fading and becomes unreadable.
- screen flickering.

Nano X Bricked For No Reason After Less than 5 Months!
https://www.reddit.com/r/ledgerwallet/comments/s9xqa2/nano_x_bricked_for_no_reason_after_less_than_5/

What is happening to my ledger nano x?
https://www.reddit.com/r/ledgerwallet/comments/shbd0s/what_is_happening_to_my_ledger_nano_x/

Strange behavior when plugged into a computer or phone, is this normal? Can't enter my pin
https://www.reddit.com/r/ledgerwallet/comments/ssqv5k/strange_behavior_when_plugged_into_a_computer_or/

Faulty Brand New NanoX, goes crazy when plugged into USB on computers!!
https://www.reddit.com/r/ledgerwallet/comments/su0cs9/faulty_brand_new_nanox_goes_crazy_when_plugged/

My Wallet Has Been Having This Issue, I Am Not Pressing Anything And It Keeps Cycling When Plugged Into My PC. I've reseted my ledger, updated the software, and still has the same issue. I tried contacting their support team but they have not replied once.
https://www.reddit.com/r/ledgerwallet/comments/t8topq/my_wallet_has_been_having_this_issue_i_am_not/

Just received my Ledger and its stuck like this, any advice?
https://www.reddit.com/r/ledgerwallet/comments/tfs661/just_received_my_ledger_and_its_stuck_like_this/

Me new ledger is having problems (bought on oficial web)
https://www.reddit.com/r/ledgerwallet/comments/tp5ytm/me_new_ledger_is_having_problems_bought_on/

NEED HELP!!!
https://www.reddit.com/r/ledgerwallet/comments/trvwdh/need_help/

Brand new defective from Amazon through Ledger Official, NOT RETURNABLE.
https://www.reddit.com/r/ledgerwallet/comments/txqpsc/brand_new_defective_from_amazon_through_ledger/

Fresh out of the black box, wtf.
https://www.reddit.com/r/ledgerwallet/comments/u72vx3/fresh_out_of_the_black_box_wtf/

Ledger Nano X glitching when plugged in
https://www.reddit.com/r/ledgerwallet/comments/u9qg45/ledger_nano_x_glitching_when_plugged_in/

New Nano X received today but the screen keeps flickering
https://www.reddit.com/r/ledgerwallet/comments/uc6oss/new_nano_x_received_today_but_the_screen_keeps/

Brand New Ledger Nano X, did I just get a defective unit?? Unable to get support to reply to return it back.
https://www.reddit.com/r/ledgerwallet/comments/uc4361/brand_new_ledger_nano_x_did_i_just_get_a/

Ledger nano x (2022) battery drain. I just got it today and the battery is dead when i unboxed it. So i give it a charge around 2 hours. unfortunately after unplugged the charger for 2 minutes 50% of the battery is gone, grabed my phone and started recording.the battery is only last about 5 mins
https://www.reddit.com/r/ledgerwallet/comments/uekeuc/ledger_nano_x_2022_battery_drain_i_just_got_it/

Does anybody elses ledger become not useable when its connected to a computer? This is a joke I just opened it today.
https://www.reddit.com/r/ledgerwallet/comments/uk08z4/does_anybody_elses_ledger_become_not_useable_when/

What a joke for everyone, except for owners of this devices :/

Hi all;

Do not panic! I have posted earlier today here: It is very simple to solve this problem by yourself. I have posted here below how to do so.

https://bitcointalksearch.org/topic/m.59388405

That could be one of the reasons... A better cable ^{[+ logo & packaging]}, but still the same crappy hardware under its hood ^{[apart from the issue surrounding the battery being glued to the PCB]}, I'm still going to pass.

That made my day

For a second I thought it was "Tetris"

"ledger NONO X, NONO S, and NONO PluSSS" - it will have to be nominated for Joke of the Year.  You definitely noticed.

I will continue your thought: lether NoNo YES.

It is now clear why they are planning to release S+ (to collect more new negative feedbacks). Model S was outdated, and X was just awful.

You have collected only a small part of the stories of dissatisfied users of these miracle devices. Many either do not publish their negative experiences, or do not yet know about their occurrence (following the example of a user who has not turned on the device for several years).

In general, all this looks strange, because Ledger is not some kind of student start-up, but quite a solid company with many years of experience. But wait, why is it strange. After all, the main thing for any company is profit, and the rest is indifferent.

Would like to hear words of justification about defective devices from Pascal Gauthier.

Oh I guess that is the reason why they increased price for their wallets so much but I think I noticed the new cable that is more quality than before.

While they are doing redesigning and other cosmetic changes, I noticed more people are reporting problems with their devices.
There is not a single day that someone is not creating a post about issues mostly with nano x device and some with nano s, and I tried to collect some of them posted just in last few days.
More display problems, more battery problems, and I am thinking of suggesting new brand name for ledger wallets, it's ledger NONO X, NONO S, and NONO PluSSS  
Nice gallery of recent posts below, viewers discretion advisable:

Brand new, failed Nano X. How long do Ledger take to respond?
https://www.reddit.com/r/ledgerwallet/comments/rwn7wa/brand_new_failed_nano_x_how_long_do_ledger_take/

Broken - My brand new Ledger Nano X - Broken
https://www.reddit.com/r/ledgerwallet/comments/rx3ht9/broken_my_brand_new_ledger_nano_x_broken/


Haven’t turned on my ledger since march 2018. My screen is not readable to enter pin. Anyone have this issue? Yea this firmware is like really old maybe version 1.4
https://www.reddit.com/r/ledgerwallet/comments/rxx8pz/havent_turned_on_my_ledger_since_march_2018_my/


Continuing Problems Nano-X
https://www.reddit.com/r/ledgerwallet/comments/ryvkt4/continuing_problems_nanox/

part of screen cut off and showing at the top
https://www.reddit.com/r/ledgerwallet/comments/rzbtfj/part_of_screen_cut_off_and_showing_at_the_top/


Recurring Error: Battery Cannot Charge info in comments
https://www.reddit.com/r/ledgerwallet/comments/ryvhom/recurring_error_battery_cannot_charge_info_in/


Ledger Nano X Issues
https://www.reddit.com/r/ledgerwallet/comments/rykd3o/ledger_nano_x_issues/

Sending Faulty Nano X back to Ledger
https://www.reddit.com/r/ledgerwallet/comments/rylh3h/sending_faulty_nano_x_back_to_ledger/

Can’t Access Nano S - Old Firmware
https://www.reddit.com/r/ledgerwallet/comments/rzel9n/cant_access_nano_s_old_firmware/

New Ledger Nano X bug. Just bought a new Ledger and set it up without any trouble but once I connect it to my pc with usb it starts going insane. Its fully updated and I have no idea what I should do now. Any one else experienced this or knows a solution? Or should I just wait for a new update?
https://www.reddit.com/r/ledgerwallet/comments/s01w1x/new_ledger_nano_x_bug_just_bought_a_new_ledger/

Battery drains very fast
https://www.reddit.com/r/ledgerwallet/comments/s0341p/battery_drains_very_fast/

Faulty Ledger Nano X?
https://www.reddit.com/r/ledgerwallet/comments/s0jj72/faulty_ledger_nano_x/

Ledger Received the Return Package But Didn't Send the Replacement
https://www.reddit.com/r/ledgerwallet/comments/s0ul0b/ledger_received_the_return_package_but_didnt_send/

Ledger Nano X won't transfer BTC and gets stuck on "Processing"
https://www.reddit.com/r/ledgerwallet/comments/s18sbk/ledger_nano_x_wont_transfer_btc_and_gets_stuck_on/

Nano X won't turn on, even on USB
https://www.reddit.com/r/ledgerwallet/comments/s1c5he/nano_x_wont_turn_on_even_on_usb/

Feedback: Allow removing battery cannot charge error message
https://www.reddit.com/r/ledgerwallet/comments/s1dgeh/feedback_allow_removing_battery_cannot_charge/

Ledger customer support is literally the worst in the world
https://www.reddit.com/r/ledgerwallet/comments/s1gwda/ledger_customer_support_is_literally_the_worst_in/

Brand New / Defective Ledger "Error: 🔋 won't Charge"
https://www.reddit.com/r/ledgerwallet/comments/s1k9ue/brand_new_defective_ledger_error_wont_charge/

Issue: Fast scrolling when Nano X connected to USB
https://www.reddit.com/r/ledgerwallet/comments/s1ouea/issue_fast_scrolling_when_nano_x_connected_to_usb/

Nano x Battery drops too fast (with video)
https://www.reddit.com/r/ledgerwallet/comments/s1ztkb/nano_x_battery_drops_too_fast/

That's probably the case, but I'm confused with the fact that they keep blaming supply shortages for an increase in supply costs and yet, they have the following thing at the top of their Twitter account:
^{- That contradicts the statements made by their support staff!}

• Quote from: https://twitter.com/Ledger
  We are fully in stock!

---

It appears that they've finally begun shipping the Nano X, with the new package and logo:

• New Packaging?
  
  • Snapshots: #1 and #2

Nice! Get the word out to WHO, maybe they will adopt the term. Maybe it happens only if you are infected with COVID-19 (Omicron) and are using your Nano X while you should be resting.
On a more serious note, I can't believe they don't notice things like that in a test environment (if they even test their products) if the problem is so widespread. Looks like too big of a gamble. Let's put it out there and see what happens. After that we will decide what our next steps will be.   

Sure, battery pandemic is resurrected with real dangerous mutations (I will rename this to Pmalekron bug), and I am noticing more Mirrored Screen bug reports...
Must be fun to be a ledger nano X owner (not), you want to verify your passphrase or seed words and screen just go in mirror mode, making device not usable anymore until restarted.
I can add that more people say how they can't verify integrity of their new purchased device, because battery being glued to PCB.
 

https://www.reddit.com/r/ledgerwallet/comments/rvvhz6/nano_x_arrived_yay_screen_mirrored_aww/

Check out this video of ledger nano X malfunctioning... so much fan  
https://www.reddit.com/r/ledgerwallet/comments/rtpq3p/ledger_nano_x_malfunctioning/

I guess they need more funds for creation of new device nano S plus, and now I am sure this will be more expensive than I expected.
149€ is not a lot of money if hardware wallet device is good, but I never heard of any other hardware wallet with so many issues, so you have to be living on Mars or not use your brain to spend money on Nano X now.
There are many good alternatives that are open source and in similar price range, like Keystone, BitBox02, Passport, Coldcard ^{(MIT+CC license)}, etc.

It seems that there's another variant for the "battery cannot be charged" issue, but this time it's a faulty error:

• Quote from: https://www.reddit.com/r/ledgerwallet/comments/ruzimx/nano_x_getting_stuck/
  Also, I get a message saying the Nano "cannot be charged", when in fact it is fully charged.

---

Due to "supply shortages", they've increased its price from 119€ to 149€:
^{- How could they have the audacity [even with those conditions] to do such a thing while they've been literally selling nothing but trash in the past few months?!}

• Has the price changed?
• Did the price of ledgar X just go up before my eyes?