price is being given as BTC0.00203800
~Snipped~
amount suddenly changes to BTC0.00223800.
Are you sure that 0.0002
BTC was added and not 0.0001
BTC only?
Can anyone tell me from where this additional 10% charge is coming up?
As mentioned "
before", there's an added 0.0001
BTC fee for funding
[or direct purchases] your accounts with less than 0.004
BTC.
Top-ups under 0.004 BTC incur a fee of 0.0001 BTC
I topped up my wallet with
BTC0.030, and was using the account balance to purchase Amazon gift cards. I know that there is a charge for deposits under
BTC0.004, but that is not the case in my transaction. I never make top-ups below that amount. At the time of purchase, my Bitrefill account balance was around 0.026 BTC. Also, earlier when I purchased gift cards for a higher amount, I was charged
BTC0.00444200 instead of
BTC0.00404200 that was shown before the "confirm payment" option came up. So I don't think that the limit of 0.004 BTC has to do anything with this.
It seems to be a flat 10% fee instead of
BTC0.0001.
We are sorry this happened to you, there is no flat fee whatsoever, the price you see in the product page should be the price you pay, and we don't make any deductions from your account, what you are describing was never reported before. Can you please detail this to
[email protected]? we will solve it for you.
Just to clarify a little bit, I am attaching the screenshots.
When I click on the purchase button, this is what I get (4 Amazon gift cards for
BTC0.007748).
However, just before the "confirm payment" step, this amount changes from
BTC0.007748 to
BTC0.008484.
I never faced this issue before and therefore I am not sure about the reason.
This looks like a bug, but I cannot reproduce it but please tell us in support which are the cards where you get this behaviour.
[moderator's note: consecutive posts merged]