Mine was pretty quick, they only seem to work in the middle of the night (UK time), so if you request it now you may not get it until about 2am (GMT)
I've been thinking for awhile that it's very possible that they are simply in China and only have a wharehouse here. The fact that the return address for my broken A2 is adressing the 'building manager' kinda supports that
The main operation is in the UK, and we worked really hard. you have to notice that China will have whole afternoon overlap with UK morning till noon. During the day, we have a lot to do so, the amount of emails we can reply to is very limited, just because you receive the reply in the middle of the night, doesn't mean we did it from China.
Darren is working at the warehouse, many of you who pickup must have met Darren and Jing ,Jing actually lived very close by our warehouse , for many of you who know Canary wharf well, he is on isle of dogs and 5 min drive to warehouse. Bill lives across the city in northwest london,Zone 3 , Goders green if you know what I am talking about. it is a 45 min drive for Bill to visit warehouse through A406. and he definitely hate the traffic.
We do not like reveal a lot of information about us , but that is only for safety purposes. if you keep half million USD worth stock somewhere , don't you need to be careful ? We have a return address that is different from our pickup location for that very purpose.
London isn't that safe as you would imagine
