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Topic: Mt.Gox AML/KYC Process Explained - page 2. (Read 71706 times)

sr. member
Activity: 428
Merit: 252
January 20, 2014, 11:57:53 PM
I'm in the same boat.   I've submitted my paperwork to MT GOX over a month ago and it still says that it's reviewing. 

How long does it usually take for US customers that are verified to withdraw their funds?
legendary
Activity: 3472
Merit: 1722
January 19, 2014, 12:31:26 PM
Have you already acquired BTC and are interested in trading to profit from price fluctuations, or do you want to buy your first bitcoins?

If it's the former then you could try BTC-E or bitfinex, as they don't require you to submit your dox, stool samples, etc. if you're not planning on withdrawing or depositing fiat currencies.

If it's the latter then most exchanges will ask for the dox, but you can avoid this hassle if you decide to buy through localbitcoins.
newbie
Activity: 24
Merit: 0
January 19, 2014, 11:13:24 AM
Hello to all,

I'm kind of a newbie here, and was reading some info about Mt.Gox.
I wanted to know more about trading BTC. I found out that there are several BTC-traders.
I subscribed at two BTC-trade platsforms, one of them is Mt. Gox. I did this so I could see more of the site and its possibilities.
I found out that if one wants to trade you have to get your account approved, and for that you need to send them some documents.

Now, the thing is that I like my privacy, so I'm always skeptic if sites ask for privacy-information.
Before doing so I always check that site by reading newarticles about them or topics on forums like this one.

I found out that Mt. Gox has some 'financial troubles'. I've read about a Lawcase/suit, a fine of some millions USD they got, and on there site is written that one can make only 1 withdrawal every 20 days.
My experience tells me that whenever you read that kind of news about a site, it most of the times is no positive news but more of a warning.
As I understand correctly (?), they also now have troubles with paying the members that make withdrawals from their accounts to bank or payment processor (like OKpay for example).

Have I understood the news correctly?
What do you think? Should I, as a newbie, go on with Mt.Gox? Is there a chance that Mt.Gox come above these troubles?
Should it be better to delete my account and go trading with some other platform?

Questions, questions, questions ...
I hope one of you can enlight me a bit more on this subject.
legendary
Activity: 1512
Merit: 1057
SpacePirate.io
January 09, 2014, 07:01:49 PM
I was just approved on Mt. Gox, took about 2 months!! Now I'm not sure I want to trade there after hearing about the withdrawal issues in November.  I do recommend coinbase, I've been buying and selling there for a month, very easy for US customers.  I tried BTC-E, Mt. Gox, and some Slovenian exchange (forget the name at the moment).

What's the latest on the Mt. Gox withdrawals?  Are there still issues or ?
sr. member
Activity: 266
Merit: 250
December 29, 2013, 05:59:28 AM
Thank you for explanation but it's nearly 4 weeks happened since i sent them none my docs not approved... Hope 2014 to get approved.
newbie
Activity: 13
Merit: 0
December 28, 2013, 05:58:05 PM
In an ideal world we would love to kill all these intermediaries (Banks and equivalent) that are in fact making things more complicated and more expensive... But until then we do not have much choice.
sr. member
Activity: 406
Merit: 250
December 21, 2013, 11:50:48 PM
probably mentioned elsewhere as it's a month old but I just stumbled upon the page..  ben swann on gox.
http://benswann.com/bitcoin-is-soaring-but-beware-mt-gox/

it's bizarre how they have been acting, they should be more specific about the issues and more apologetic or people will assume the worst, ie. they're criminal or under some form of govt. control.
legendary
Activity: 1330
Merit: 1003
December 21, 2013, 03:43:57 PM
Quote
So while we'd love to be able to offset the costs a little, if we were ever caught doing this as a company, we would face serious fines and even jail time. We hope that knowing that this threat to us exists gives you confidence that we're being kept honest.

I really hope that this is a joke. If the law is all that is keeping you honest then you have little integrity to begin with.
sr. member
Activity: 266
Merit: 250
December 20, 2013, 01:41:55 PM
more than 20days still not verified my account what kind of business you doing?
legendary
Activity: 1106
Merit: 1007
Hide your women
December 19, 2013, 01:44:32 PM
unfortunately, my experience is similar to the horror stories already posted. I initiated a $997 withdrawal Nov 11, only because there was a max limit of $1000. I have yet to get the money or even a response on my support ticket(s). 39 days and counting for a WIRE xfer. Simply no excuse for this. I converted the rest of my account back into BTC at a small loss just to get my funds out.

I have a separate gripe. two years ago, I persuaded my reluctant father to buy some coin at Mt.Gox. He's not a technical guy and I had to walk him through the process. as luck would have it. he top ticked the first bubble buying at $31/BTC a day before the hack and the crash to $3. Dad figured he was going to lose it all and pretty much forgot about is except to use it as an ecuse not to listen to any more of my investment advice. Two years later, that 31 coins are worth over $20,000 and I try to help him regain access to his account. Well, after submitting driver's license, utility bill, passport photos, social security number, recors of the original wire xfer funding his account, stool sample (ok, not that). Still unable to recover access to his account.

My guess is that Mark AKA "Magical Tux" ran short on USD when the Feds seized his $5 million Dwolla account, and the problem got much much worse as it initiated a panic by US traders to get their money out. I think Mt Gox is solvent, but they are stalling until they can convert their other funds to USD and make their depositors whole. Time will tell.
newbie
Activity: 8
Merit: 0
December 18, 2013, 05:19:00 AM
Lost $3000USD bank wire to them.  Does anyone know how to contact their bank?
I went to this bank WBK Poland allready but they cant do anything :/ Maby police?
member
Activity: 69
Merit: 10
December 18, 2013, 04:42:04 AM
Lost $3000USD bank wire to them.  Does anyone know how to contact their bank?
newbie
Activity: 8
Merit: 0
December 17, 2013, 06:04:08 AM
i transfered 1000euro to mtgox for about 24 days ago, with one reply from support and i still cant see my money but i'm sure that that they got it
full member
Activity: 188
Merit: 100
December 16, 2013, 07:33:33 PM
In response to my own question.....  after trying it about 10 times.

The "amount" can't start with a decimal.  The amount needs to start with a "0"

Example

  .99999 = BAD
0.99999 = OK


Woodser
full member
Activity: 188
Merit: 100
December 16, 2013, 07:30:06 PM
I just want to transfer my BTC back to my wallet....But I keep getting an "Provided amount is invalid" error.

I have enough coin to withdraw the amount requested?  What gives?  Is there a minimum withdraw amount?
sr. member
Activity: 467
Merit: 250
December 10, 2013, 10:46:36 AM
In terms of a smooth money withdrawal experience, Bitstamp was the best I came across. Took 1 day and was painless.

I'm actually fully verified on Gox, there was a period where they were doing verifications at high speed and little fuss (a pdf cell phone bill was all it took for me) but it doesn't matter, last time I tried to withdraw money I ended up cancelling after a month and taking a loss rebuying and checking out elsewhere. Nobody in that place can (or is allowed to) tell you when a withdrawal would go through. After several weeks they will still say they don't know where you are in the queue, except that it's quite long because of a limited amount they can push through their bank yada yada yada. It's all BS. They've been playing that song since summer, and the only reasonable explanation is that they simply do not have the funds to cover all the withdrawals. A few will trickle through just to keep up appearances but the vast majority is backlogged for many weeks at best. Gox just isn't a very attractive place to send money to right now. You can send it to other exchanges, most of them have considerably lower BTC prices than Gox and very low deposit fees. It's a vicious circle, Gox BTC rates are high because you can only really get BTC out of the place reliably, and this makes it more interesting to deposit elsewhere and transfer BTC into Gox if you wish to trade there compounding the lack of fiat coming in. Either way Gox has a liquidity issue, I have a feeling if we saw the actual numbers we'd shit bricks.

(Gotta learn about paragraphs my friend)

Posting Nazi aside, this is exactly my experience with Gox. There was a good period for getting money in/out of Gox, but ever since HSA seized their Dwolla monies (and other issues) I've literally been unable to withdraw $USD from Gox since May 2013. I've tried multiple times, and each one ends up "pending" after MONTHS of service tickets, I'm told by GOX support to cancel the transaction. To me that's very clear.

I just gave up, bought BTC, and pulled out it at a loss. 

Avoid GOX like the plague if you need USD in/out.

newbie
Activity: 41
Merit: 0
December 09, 2013, 07:54:33 PM
You guys really wants to submit your driver license or Passport to them ? 

Where is that information will go ?  is someone will make copies and try to fake some ID out of it ?  What if they got hacked and everything is stolen ? Pretty sensitive information.
hero member
Activity: 1260
Merit: 505
Age Of Mars | GameFI Virtual colonization of Mars
December 09, 2013, 01:31:31 PM
In terms of a smooth money withdrawal experience, Bitstamp was the best I came across. Took 1 day and was painless.

I'm actually fully verified on Gox, there was a period where they were doing verifications at high speed and little fuss (a pdf cell phone bill was all it took for me) but it doesn't matter, last time I tried to withdraw money I ended up cancelling after a month and taking a loss rebuying and checking out elsewhere. Nobody in that place can (or is allowed to) tell you when a withdrawal would go through. After several weeks they will still say they don't know where you are in the queue, except that it's quite long because of a limited amount they can push through their bank yada yada yada. It's all BS. They've been playing that song since summer, and the only reasonable explanation is that they simply do not have the funds to cover all the withdrawals. A few will trickle through just to keep up appearances but the vast majority is backlogged for many weeks at best. Gox just isn't a very attractive place to send money to right now. You can send it to other exchanges, most of them have considerably lower BTC prices than Gox and very low deposit fees. It's a vicious circle, Gox BTC rates are high because you can only really get BTC out of the place reliably, and this makes it more interesting to deposit elsewhere and transfer BTC into Gox if you wish to trade there compounding the lack of fiat coming in. Either way Gox has a liquidity issue, I have a feeling if we saw the actual numbers we'd shit bricks.
full member
Activity: 224
Merit: 100
December 08, 2013, 12:51:00 AM
Re-submitted even more documents to these fucking clowns. Guess that means I get to start waiting another 2+ weeks for them to get around to taking 3 seconds to look at it, and hopefully not imagine some other reason to reject it.

Anybody have any suggestions for an exchange owned/operated by somebody with some actual integrity? Gox certainly ain't it. They're either ABSURDLY incompetent, or shady as fuck. Either way, the end result is the same: They provide among the worst customer experiences ever delivered.

Bunch of feckless fucking oxygen wasters.  Roll Eyes
legendary
Activity: 1022
Merit: 1000
December 03, 2013, 09:58:25 PM
3 weeks later, they rejected my paperwork AGAIN, with zero explanation, suggesting that I submit (among other things) my tax return information (which is what I already submitted).

What a bunch of fucking clowns.  Angry

They did this to me as well. My account was just verified today and I deposited BTC in there on August. I'm looking for a buyer before I move my money but I will post here if it all goes well. Don't submit to many forms or you'll have to send a notarized letter to Japan, they made me do that but I managed to get my account verified by talking to the AML team via Email.
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