Topic: MtGox withdrawal delays [Gathering] - page 213. (Read 908613 times)

There are a lot of good reasons to use MtGox.  Arbitrage for instance.  Buy on one exchange, sell on MtGox at 10% more, withdraw, repeat.  Domestic JPY withdrawals work smootly.  EUR as well, just quite slow.  No reason to be shocked about that.  People selling their coins for cheap at other exchanges is more shocking to me.  And there is day trading on MtGox, of course.  And multi-currency trading which enables you to profit even at times when BTC/USD is dead stable.  And multiple choices of APIs for bots.  And the owner and location is known.  Its not like handing over your money to some anonymous person on the street, like with some other exchanges.  And it operates legally, so you don't risk immediate closure.  Etc, but all this has been covered before.  There is no reason to be shocked.

I cancelled my withdrawal, funds were credited 3 days later. Here was thier response:

I don't think some people are getting it hence the quoting.

I am shocked at how many people still use MTGOX for their buying and selling of Bitcoin. It appears to me as if it is one giant server of funny munny sloshing around. May as well be a MT4 trial account.

Requested SEPA withdraw today. Will report back when its been received.

You will never get the money via SWIFT. There are people who have withdrawals from June 2013 that have not been paid.

June 2013.

When one SEPA transfer is processed, there is a 20 day wait until they will process the next one.  If you made more than one withdrawal in a short time frame, knowing the delay is not very interesting unless you provide all the dates.

Last SEPA transfer made nov 16, received today jan 8, so total time = 53 days = 7 weeks 4 days

Sorry to hear that. But in some software DOB is considered as key element like username. False DOB information might breach the T&C of the service. If you can ignore the fee to transfer BTC, I wonder why don't you create a new account with correct DOB and request verification. That is proper procedure thus faster than irregular operation.

Support people, including the chief of support (during Japanese working hours (which are 7 AM to 11 PM Tokyo time, it seems)), hangs around in #mtgox on freenode.  The AML line is long at the moment, so there may be a couple of weeks until they will have another look at your case.

Why run with clients money when you can just sit in your office with clients money? How much USD worth of pending withdrawals dating back as early as August 2013 do you think they're sitting on?

I currently have funds stuck in mt gox.

When I first got in to this bitcoin thing, I did not trust them with my personal information, and used an incorrect birthdate intentionally. They took my money and trading was ok. Now I have decided that they are trustable, and I have sent my verification documents. But the documents show my real date of birth....

Because of the mismatch the verification has been rejected twice. There is no place in the mt gox interface where I can correct my account DOB myself, and there is no way I can attach a note about it with the verification request to explain. I have opened 2 support tickets, which take weeks to get a response. One finally got a response and the response ended up being "we have forwarded your request to the AWL team" - and without getting a personal email or a new reference number to be able to track it further. I have posted for more updates, with no reply. It has now been weeks again. Without verification I can not even withdraw funds as bitcoin to my own wallet, which I would like to do.

I have called the phone number in another thread here out of desperation, but I found that number never was for mt gox, and its some japanese IT company. The girl I spoke too must get lots of calls for mt gox and she told me "we are not mt gox, you need to email them".

Any ideas what I can do? They have my money and there seems I am at the mercy of them to fix my accounts DOB to get it back. In reality the verification team only needs to look at the documents, know what happened and update the account with the correct details then approve me - a simple and logical fix to a simple problem.

I can send more support requests or click verify documents again, but it is only wasting my time and theirs. I think that if I could call a support agent and explain, they should be able to update my account on the spot and problem solved.

Is there a priority support line or way to escalate the problem?

The last transfer I received from mtgox was 7.5k€, withdraw date nov 9, received on dec 12.
The withdraw i did on nov 16 did not yet arrive.

At the moment, the 5% emergency int'l wire is the only working option for those who have a lot of USD in Gox. IIRC, they have some kind of daily limit even for those manual transfers, but it's way higher than e.g. the SEPA limit.

The emergency wire will still take several weeks to be processed.

I do not really believe Gox can run with their customers' money, so as long as they're making shitloads of cash every day (from trading fees) I wouldn't be too worried. I only have about 1k eur at gox personally, though.

WTF cares about deposits? We want our money back!

Been waiting on roughly $8k in transfers from Gox to a US bank. Withdraw was "confirmed" on Gox's site on December 9th. Nearly a full month later, I'm guessing I should expect at least another 2 month delay?

Another data point:

I made a 1k€ SEPA transfer from MtGox on November 26, and I received it on December 27.

There have been several opportunities to get out of gox now, even without taking a haircut simply by cancelling your withdrawal and buying BTC / selling on another exchange.

I feel sorry for all the people who just found gox over google or similar and will get burned. For all the others I really have no understanding.

I still say that if this whole gox ordeal withdrawals has not been cleared up after 1, 2, 3, 4, 5 6, 7, 8 months....sounds like a ticking time bomb.

That's just my take. I refuse to use Gox until they can prove to be loyal to their customers and actually put their customers first as opposed to giving them the finger when responding to support requests for withdrawing their fiat funds.

I would not suggest attempting arbitrage to someone does not have an inside line on how things are gonna change.  People who do, however, must be totally making bank!

I have a question: I have high figures in usd atm @Mtgox. Do they actually pay no matter how long does it take? I dont mind waiting if actually my money is safe and will arrive to me sooner or later (in fact i mind but what to do...) %5 fee of a high figure wire transfer is so damn crazy. I am not in sepa zone, not in usa.. need usd wire transfer.