add another to the list of refunds! just got this today! created the paypal refund request on Oct 4, 2013, and got the refund Oct 16, 2013. will be sending a tip to OP. to those who want a refund through paypal this is how i got mine.
1. enter a dispute online
2. after it gets rejected for the "out of 45 day" time period
3. log into your paypal acct and go to resolution center and write down your case (change the view to all cases)
4. click contact us at the bottom of page
5. click call us on the right side of the page (should give you a phone number (probably 888-221-1161) with a one-time code
6. call it and enter your code when it asks you
7. say case resolution
8. say no (to ebay purchase)
9. say existing
10. say yes and enter the dispute/claim ID.
11. when they give you the status of the claim say agent.
12. when the agent comes on the line tell him the deal with BFL (fraud, pre-orders, wont let you cancel pre-order, wont refund, cant give you a date when your item will ship, etc). tell them to look at this company's history of complaints and refunds from paypal. ask them to process a refund. they issued me a new case ID for this.
13. wait the 10 days and when BFL doesnt respond to them (cause they wont) call paypal back and go through the same deal as above and get an agent on the line.
14. they will review and close the case and refund you.
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We have completed our investigation for the following claim:
Transaction Details
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Seller's Name: BF Labs Inc.
Seller's Email:
[email protected] Seller's Transaction ID: 3GGxxxxxxxxxxx933
Transaction Date: Mar 4, 2013
Transaction Amount: -$683.00 USD
Invoice ID: 100019393
Your Transaction ID: 3XAxxxxxxxxxxx32A
Case Number: PP-002-xxx-xxx-xx1
Buyer's Transaction ID: 3XAxxxxxxxxxxx32A
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We have decided this case in your favor and you will receive a full refund in your PayPal account within the next 3-5 days.
*************************************************************************************************
I tried your steps exactly per how you have them listed out and no success for me. No matter what I said to back up my claim the woman refused to escalate my claim. She said even if she did re-open the claim, the system would detect it as a duplicate and close it out due to being over 45 days. I said I had a friend (you) who purchased his at the same time I did and he got his claim approved yesterday and she said she could not understand how this could be so without having the claim in front of her. She asked her senior and the senior gave the same answer. This is the 2nd customer service person who has told me they cannot do it. I bought my 2 BFL orders in April of 2013 with money in my PayPal balance. Did you use a bank account or credit card through PayPal as the payment processor? Or was it also directly from funds in your PayPal account?
Help.
If you got approved I don't see why I can't.