Topic: Need a PayPal refund for your BFL purchase? - page 5. (Read 34019 times)

+1 (same "letter")

Same here. Same BS letter.

Someone who consistently defends BFL's actions and sees no harm in what they have done?


Repeat custom. McDonalds customers go back because they can get their meal quickly and cheaply. Mining customers will go back to a manufacturer if they have been treated fairly and with respect, given accurate information and receive timely delivery.


They did jack up the prices (doubled them) in the first half of this year. Can't remember the exact date.

Same here. Same BS letter.

I sent my e-mail on 09/19/2013 and just got the same response as below on 09/26/2013.  I guess the magic e-mail addresses aren't working anymore.  heh..

Chad

Thank you I got my refund. 

You must have some weird definition of cheerleader.

Personally, I fail to see why you think BFL or any other mining equipment manufacturuing company should care less if their customers can make RoI or not.  They are in the business of selling an item.  If the public is so greedy to buy that item that they ruin the RoI on it, I fail to see WHY the company should be the moral compass for the public.  Look at McDonalds.  They must know that people who regularly eat at their restaurants are at an increased risk for obesity and heart disease, but do they care?  They' are only interested in the bottom line, the almighty $$$$$.

I also wouldn't call BFL greedy, as they could have jacked the prices up after seeing the demand.  If you want to talk GREED, then you need to point at ASICMiner first and foremost.

I can't believe the way you try to find ways of defending logic like this. It's hard to know for certain the time period for when most BFL orders were placed but I'm betting the bulk of them took place in 2012, given the time it has taken to ship the orders for that period. The logic that people paid fiat or BTC in 2012 to "hedge" against the price of Bitcoin between then and September 2013 is ludicrous. Another point is that you would only "hedge" if you had certainty of the delivery date, which is completely not the case with BFL. All future and option contracts have expiry/maturity dates, as anyone who knows anything about financial markets would know.

The real story is that BFL knew how much hash rate they had sold at any point. At a point in time during their preorder period they must have known that their order book would make subsequent orders not a worthwhile investment. Obviously this depends on the exchange rate which peaked in April, which would have altered the calculation, but even then, as we are seeing now, this threshold was greatly surpassed.

BFL were greedy, oversold what they could produce, sold goods they knew would not be useful to their customers and because of their delays, reduced potential and future returns due to the emergence of competitors who could deliver before them. They deliberately withheld their order book and chose to lock customers in on May 1st knowing this dissatisfaction would occur.

BCP19, you are a cheerleader for BFL. Can I ask why?

This doesn't make sense. No matter when you ordered or with what currency, you're getting back the exact same dollar amount regardless of the exchange rate for bitcoins is or was.

Some advice required please.

I placed an order with BFL in late August 2013 as a result of their promise that they would be up to date and have all orders shipped out by "the end of September". Well, it's now almost the end of September and I've just checked my BFL account and it lists no change in my "processing order" status. I then also checked Jody's shipping blog of 27th September and the upgraded Jalapeno units I ordered are still back-logged to 28th February. That makes them a full seven months behind their 'promise' to deliver by the end of this month.

I was happy to take them on their word that they'd drafted in extra staff and resources and that they'd be able to meet their end of September deadline, however, this has now been shown to be completely unrealistic and yet another attempt to deceive customers and take advantage of their money and goodwill.

I used Paypal and I'll still be within 45 days for both the 5 GH/s unit cost and the additional 2 GH/s upgrade cost, what's the best way in your experience that I go about getting a Paypal refund please? Should I email [email protected] and [email protected] immediately or should I be doing something else as I'm within the 45 days?

Thanks for any information that you can provide and kudos for helping the community like this, I have to say I was pleased and relieved to see your thread.

Isn't that what I said though? By placing an order you are locking in a specific price for your coins (selling them) and when you request a refund you are getting the coins back at the current market rate (buying them). Your example just added a step of placing another order. You could have the exact same effect by trading your coins on an exchange.

Not really, if you ordered in early June and got refunded around July 6th in BTC and then re-ordered a week or so later, you'd still have an order and a fair amount of BTC.

Not really, if you ordered in early June and got refunded around July 6th in BTC and then re-ordered a week or so later, you'd still have an order and a fair amount of BTC.

Have you not received what you have paid for from Butterfly Labs?

As you've probably seen in the thread most, if not all requests are being rejected at this point but feel free to give it a shot.

The two email addresses below are for a paypal exec and exec escalation team that you can reach out to that has resulted in getting quite a few of us refunds.

Email: [email protected] AND [email protected]

Make sure you explain the situation with BFL talking about their missed ship dates, still cannot provide ship dates and will not provide a refund although they have not shipped the product, etc.  Also include the information about your PayPal transaction and a phone number you can be reached at.  

Feel free to hit me up if you have any questions.

PLEASE shoot me a PM or post in this thread if you have received a refund so we can keep track!

# Bitcointalk Users Who Have Received Refunds:  97 (that I am aware of)


If you have obtained a refund with this information and wish to tip it is appreciated (but of course not required) and I thank you in advance. Addresses can be found in my signature or you can shoot me a PM.


Please Note: This is a self-moderated thread.  I will remove any posts I feel are off topic or uncalled for as requested by the mod.