Some advice required please.
I placed an order with BFL in late August 2013 as a result of their promise that they would be up to date and have all orders shipped out by "the end of September". Well, it's now almost the end of September and I've just checked my BFL account and it lists no change in my "processing order" status. I then also checked Jody's shipping blog of 27th September and the upgraded Jalapeno units I ordered are still back-logged to 28th February. That makes them a full seven months behind their 'promise' to deliver by the end of this month.
I was happy to take them on their word that they'd drafted in extra staff and resources and that they'd be able to meet their end of September deadline, however, this has now been shown to be completely unrealistic and yet another attempt to deceive customers and take advantage of their money and goodwill.
I used Paypal and I'll still be within 45 days for both the 5 GH/s unit cost and the additional 2 GH/s upgrade cost, what's the best way in your experience that I go about getting a Paypal refund please? Should I email [email protected] and [email protected] immediately or should I be doing something else as I'm within the 45 days?
Thanks for any information that you can provide and kudos for helping the community like this, I have to say I was pleased and relieved to see your thread.
I placed an order with BFL in late August 2013 as a result of their promise that they would be up to date and have all orders shipped out by "the end of September". Well, it's now almost the end of September and I've just checked my BFL account and it lists no change in my "processing order" status. I then also checked Jody's shipping blog of 27th September and the upgraded Jalapeno units I ordered are still back-logged to 28th February. That makes them a full seven months behind their 'promise' to deliver by the end of this month.
I was happy to take them on their word that they'd drafted in extra staff and resources and that they'd be able to meet their end of September deadline, however, this has now been shown to be completely unrealistic and yet another attempt to deceive customers and take advantage of their money and goodwill.
I used Paypal and I'll still be within 45 days for both the 5 GH/s unit cost and the additional 2 GH/s upgrade cost, what's the best way in your experience that I go about getting a Paypal refund please? Should I email [email protected] and [email protected] immediately or should I be doing something else as I'm within the 45 days?
Thanks for any information that you can provide and kudos for helping the community like this, I have to say I was pleased and relieved to see your thread.
Since you're within the 45 days you should still be able to file a standard claim via the website to get your $ back.
Alright, I'm happy to report that I have received a refund from BFL via Paypal and the money has been credited into my bank account this morning. I'd like to thank everyone on this thread who has commented and shared their points of view on the whole process. Reading the thread was very helpful and rather than wait for the 'never never' and BFL to deliver at some unknown point in the future when mining difficulty has increased exponentially, I'm pleased to have taken the time to read this thread and to open a dispute resolution process with Paypal, who, it has to be said, were excellent and thoroughly professional in all my dealings with them.
A couple of remarks for those people who are still reading and still considering how to go about getting a refund. I cannot comment on what it's like to try to get a refund via Paypal after the 45 days from date of order, what I will say though is that there are plenty of examples on this and other threads where people have succeeded, so go for it, it is possible and it's your money. The dispute resolution process is basically you writing the circumstances of the transaction and non-delivery in 2000 words or less. After looking at some of the suggested templates and some of the observations on this thread, I decided that it would be far better me writing my own letter, rather than using any template. The reason for this is that by writing your own unique correspondence, it's obvious that you've taken the time to write your own portrayal of events, you're not forwarding a cut-and-paste response and you're letting Paypal know that the matter is serious and that you take the matter seriously. It's my gut feeling that many of the people being refused refunds by Paypal are those people you are just pumping off any old crappolla and not giving Paypal anything to work with. Tell the truth as you see it, be accurate with your dates, times, provide a link to Jody's shipping blog showing the delays. Be clear, articulate and tell it how it is. Remember you are in the right. Draft your response so that it's worthy of being actioned and if it doesn't get actioned the first time, be happy enough with what you've written so that you can forward it to more senior management in Paypal if necessary. Most people have been very reasonable, it's BFL that have been entirely unreasonable and broken almost every 'promised delivery timeframe' in the last year. Paypal are well aware of the situation, the refund comes from BFL, you'll get the email to prove it. Paypal will not be footing the bill, so your aim is to write clearly enough to provide enough ammunition that Paypal can insist that BFL offer you a refund. That's the task, that's what your letter to Paypal has to achieve. It's doable, so go do it, it will take less than one hour of your time. How many days, weeks, months have you waited?
Anyway, that's my two cents worth, hopefully it might help in some way.
Once again I'd like to thank everyone who has posted on this thread, if I didn't see this thread I wouldn't have contacted Paypal and I wouldn't have received my refund, so thanks guys, it feels bloody good to get my money back. You can add AUD$529.10 or USD$462.00 to the running total of refunds received.
And lajz99, thanks for spearheading this initiative, please accept this small donation: c13f6e627477dbc6a87866143a0289b81eaae9ec600de8fd2d7257148d38a2ef
Good luck everyone!
