Off-Topic - page 97. | Bitcointalksearch.org

atomicchaos

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Quote from: ?? on ??

Can we stop using "IF"?

I'm sure people will stop using "IF", when they are presented with more than empty promises (Im not referring to the technical items here either, mainly your customer service, dating back to the promise to email everyone their expected shipment date, which was a pretty dumb promise, with the unknown status of chips). How about expanding upon your message stating that you knew you failed on customer service and were taking steps to fix that.

Like? Maybe answering a couple tickets while you post here?

atomicchaos

hero member

Activity: 630

Merit: 500

Edit - Removed personal insult on Bargraphics. I don't need to stoop to his level.

klee

legendary

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Merit: 1000

On another note I had a question about your hosting service.
When it becomes not profitable to mine and the fees are bigger than the value in usd of coins mined, how do we proceed?
Does it automatically stop mining the month when the profit becomes <=0 ?
Any options available on the fate of the hardware?

klee

legendary

Activity: 1498

Merit: 1000

Sure

Its one of the reason i dislike programming

klee

legendary

Activity: 1498

Merit: 1000

Quote from: ?? on ??

Quote from: Silvas on August 23, 2013, 03:23:04 PM

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business. The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

Again, blame us WHEN we fail.

Problem is that IF you fail we will pay more than you...(for that particular issue)

Silvas

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Activity: 82

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Quote from: ?? on ??

Quote from: Silvas on August 23, 2013, 03:23:04 PM

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business. The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

Again, blame us WHEN we fail.

You'll note I didn't 'blame' you for anything (other than arrogance which I stand by), nor did I say you would fail. I said it was arrogance, and refuted your assertion that you've done everything the best you could. nothing more, nothing less.
Nobody, myself included, can say with certainty that you will or won't fail. That's for time to tell. What I can say is that by not testing you're taking risks that increase the chances of you failing.
Not only is there nothing wrong with expressing that, it could also have been useful in that the possibility existed that it would make you stop and think "huh, ya know, maybe it would be a good idea to test just to be sure".

klee

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Activity: 1498

Merit: 1000

Quote from: ?? on ??

Quote from: klee on August 23, 2013, 04:07:18 PM

You are not helping Bargraphics...

Not helping what?

The delusions and made-up scenarios that they put upon Terrahash? You are right, I'm not helping them.

I live in the real world, in the real world that only thing Terrahash has done poorly was their customer service in respect to their Tickets.

Everything else has been fine.

Would you like to join my in this real world?

Many posts of you get borderline to trolling and you can do much better than that. It's not what you say but how.
Even TH loses credibility when you make some posts, which you believe so much in them!

This is a difficult situation and I am sure you are affected as well. Let's try to get out of this mess together, it is the only way...

Silvas

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Activity: 82

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Quote from: ?? on ??

Quote from: Silvas on August 23, 2013, 03:45:36 PM

Quote from: ?? on ??

Tell me more Armchair engineer. You should just buy a flux capacitor and a DeLorean, Doc.

Are you attempting to say that it's good or reasonable to make an assumption that something is fixed without testing it?
Calling me an 'armchair engineer', when you have absolutely no idea of anything about me, my background, my experience or anything else... love it.
Tell ya what, how bout you don't go getting personal? I didn't make it personal, all I did was state facts and one opinion which I clearly labeled as such.
Any experienced person in IT or EE fields can tell you that it is not generally not a good idea to assume without testing, and most certainly is not in keeping with best practices.
Same applies with many other fields, although mentioning those would just get called out as comparing apples to oranges even though it's the same concept - Don't assume, test.

Whoa, if you think that's "Getting Personal" then you have bigger issues hah.

The bolded part of your post is what I was referring to, and I stand by my statement. Using a negative connotation; an implication that I am just some amateur who thinks he know something (and that's precisely what 'armchair engineer' implies) and then following that up with derisive sarcasm.

klee

legendary

Activity: 1498

Merit: 1000

You are not helping Bargraphics...

xyzpdq

newbie

Activity: 37

Merit: 0

Quote from: ?? on ??

...

The above point aside, you guys are clowns if you think these machines still won't make more money than you paid even if you get them 3 weeks from now..... Stop using Calculators they are dead wrong and have been dead wrong since the invention of them. The only thing that is relatively correct on them is how many coins you will get with the CURRENT difficulty (for however long that difficulty is)

Bargraphics, can you share more details on how you are doing the calculations? I have tinkered with several online ROI calculators and am curious to know how you calculate/speculate. I could use a positive perspective right now.

http://www.coinish.com/calc/#, seems more pessimistic
http://mining.thegenesisblock.com/ - slightly more optimistic

Silvas

member

Activity: 82

Merit: 10

Quote from: ?? on ??

Quote from: Silvas on August 23, 2013, 03:23:04 PM

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business. The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

Tell me more Armchair engineer. You should just buy a flux capacitor and a DeLorean, Doc.

Are you attempting to say that it's good or reasonable to make an assumption that something is fixed without testing it?
Calling me an 'armchair engineer', when you have absolutely no idea of anything about me, my background, my experience or anything else... love it.
Tell ya what, how bout you don't go getting personal? I didn't make it personal, all I did was state facts and one opinion which I clearly labeled as such.
Any experienced person in IT or EE fields can tell you that it is not generally not a good idea to assume without testing, and most certainly is not in keeping with best practices.
Same applies with many other fields, although mentioning those would just get called out as comparing apples to oranges even though it's the same concept - Don't assume, test.

Silvas

member

Activity: 82

Merit: 10

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

This, right here, is the height of arrogance.
If I had a dime for exery time I've asked if a new version of something has been properly tested and someone said no but don't worry about it, I know what caused that problem and I've fixed it, only to find out shortly thereafter that oops that didn't fix the problem after all or created an entirely new problem that they didn't realize and put a project on hold yet *again*, I'd be a rich man.
You're right in that nobody has a right to tell you how to run your business. The only right anyone has is to look at how you run your business and decide whether they want to do business with you in light of what they see, whether that be good bad or indifferent
This is a subjective matter of opinion, but I would have to say that if you're making assumptions that something is fixed without testing it to be certain, no you have not done everything the best you could do.

fasmax

sr. member

Activity: 378

Merit: 250

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

So you are admitting that the latest rev PCB has not been tested as of 8/23/13 ?
Thanks for update.

gbx

full member

Activity: 226

Merit: 100

Quote from: ?? on ??

Quote from: fasmax on August 23, 2013, 02:32:01 PM

How can you be 100% ready to go you haven't tested the latest K16 board?

Because we didn't feel the need to do so. We have already tested the version 1, and we know exactly what was causing the error rates and that has been fixed in this version. If the boards you get do not work at the promised hashrate, you can blame us then. Right now you have no right to tell us how to run our business. We acknowledge that we have been lousy on customer support (we are fixing it), but on the technical and operational side, we have been very professional and have done everything the best we could do.

People will nitpick things to death. Hopefully the chips will come soon and TH will deliver as promised and be one of the first in this ASIC goldrush to actually do what they said they would.

Until the chips arrive, I don't see what people are bitching or refunding about. It's well known that Yifu shit the bed on the chip delivery... why take it out on TH. You knew the risks going in... and for those bitching about ROI, I restate 'You knew the risks going in' -

IMHO - Those who are forcefully refunding because of ROI issues are just as dishonest as BFL and the rest of the ASIC scammers.

-Redacted-

hero member

Activity: 574

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And what, exactly, gives you that idea? You don't work there, how the hell would you know? They can't be testing a production K-64 without testing the 4 K-16's it's made out of, duhhhh... I bet they haven't tested changes that BKKCoins hasn't thought of yet, but will be making next week, either...

Fucking armchair entrepreneur wannabes think they know everything about everything. Don't have the slightest clue how a business runs, especially a cutting edge electronics business...

fasmax

sr. member

Activity: 378

Merit: 250

How can you be 100% ready to go you haven't tested the latest K16 board?

joeventura

hero member

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Quote from: noah tall on August 23, 2013, 01:33:34 PM

Quote from: btceic on August 23, 2013, 12:58:30 PM

I just can't stay away. Look at ME! Look at ME! Come on guys, how come not everyone is looking at me? No Fair!

HAHAHHAHAHA he is like a bad penny, you just can't get rid of him.

Bad enough TH is screwed because of Yifu, let's not just get refunds from Paypal,
Let's get the FTC involved and all the other nasty agencies.

BTCEIC, I am getting my money back, you got your money back.

Stop twisting the fucking knife ass wipe! It's not their fault.

noah tall

full member

Activity: 524

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Quote from: btceic on August 23, 2013, 12:58:30 PM

I just can't stay away. Look at ME! Look at ME! Come on guys, how come not everyone is looking at me? No Fair!

btceic

sr. member

Activity: 392

Merit: 250

♫ A wave came crashing like a fist to the jaw ♫

Quote from: jdape on August 23, 2013, 11:37:59 AM

As many of you know, I ordered ~$15,000 of boards from TerraHash. TerraHash has been mute to my all of my contact requests forever... I'm fed up.

The company I work for has been a PayPal business member since 2001. As president, I know we transact hundreds of thousands through PayPal annually. I just spent an hour on the phone with supervisors in the PayPal Fraud department. They are going to review TerraHashs' account due to all of the PayPal policies Terrahash has violated and the complete lack of response from them.

Following that up with a complaint with the Federal Trade Commission (https://www.ftccomplaintassistant.gov) due to their violations of Consumer Protection laws.

Following that with a complaint at the Internet Crime Complaint Center (http://www.ic3.gov/default.aspx) for their mail fraud schemes.

I would prefer TerraHash answer their "Support Tickets" or pickup the phone, so we wouldn't have to go through this. I know there would have been many amicable resolutions possible.

Here are a couple more if your interested,
Where To File Complaints And Reviews For TerraHash

BlIiTtZz

newbie

Activity: 17

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Quote from: jdape on August 23, 2013, 11:37:59 AM

I would prefer TerraHash answer their "Support Tickets" or pickup the phone, so we wouldn't have to go through this. I know there would have been many amicable resolutions possible.

Not answering support tickets is unbelievably poor business practice.

But how is it that others have been able to get in touch with TH to arrange visits etc but you can't? Can you not liaise and work through one of these people to make contact?

Still confident TH will come through as best they can, personally.

Topic: Off-Topic - page 97. (Read 384416 times)