After sitting for for 1.5 months on the refund queue for my 2 TH/s Rig (fully paid in October 2013), I decided to "cut my losses" and convert my order to CoinCraft Desks.
My email started like this:
Dear Bitmine,
I would like to open a dialogue with you.
I have applied for a refund, however I understand that if you refund me you will take a 10% loss.
How about we work out something where you still make some profit, and I get a reasonable hashrate for my money?
I received a reply on the same day, and we worked out a conversion to CoinCraft desk units that I'm "happy" with.
Obviously a refund + 10% would be better for me, but I know it is easier for them to deliver product (and make a profit) then deliver a refund (and make a loss)... and I decided to take the chance on getting hardware rather than a refund that didn't seem to be materialising any time soon.
I'm just trying to make the best of a bad situation, I just wish I had thought of it a lot earlier. I kept hanging on thinking that the Rigs would be ready soon.
Kudos to anyone who received a refund, you've done better than me.
Bitmine were very helpful and responsive with getting my Rig order fulfilled as Desks... and fast! They shipped my order immediately and the units arrived 9 days later (in New Zealand, including a few days delay at customs).
Now I have four Desk units to set up... and unfortunately I have issues with two of them not hashing, and one under-performing.
CCD1 and CCD4 - cgminer starts, then quits. Get some hash rate, some shares on pool, then cgminer quits.0 GH/s
Cgminer Logs
cgminer not connected
CCD2 - looks like module 1 is under-performing (also 4 and 5 a little bit)870 GH/s
Module 1 => 116.90 Gh/s
Module 2 => 196.06 Gh/s
Module 3 => 196.87 Gh/s
Module 4 => 181.11 Gh/s
Module 5 => 178.88 Gh/s
All my CCD units are on Firmware version 201406101155.
Can someone please help me get my two Desk units hashing? I want to get them running first, then I'll think about what I can do with the under-performing unit (if anything).