I also tried to call yesterday, no response. Some sort of holiday in Switzerland, I hope?
"I've got the power, hey, yeah, hey
Like the crack of the whip, I snap attack
Front to back in this thing called rap
Dig it like a shovel, rhyme Devil on a Heavenly level
Bang the bass, turn up the treble
Radical mind day and night all the time
Seven, fourteen, wise, divine
Maniac, brainiac, winning the game
I'm the lyrical Jesse James"
They are still there. I have had contact. No BTC refund mind you.
How did you get in contact? This week, I've sent three emails, and been on hold for 5 hours. They have not picked up a phone nor written back. Should I book a flight to europe? Write a letter via postal service?
Seriously, please tell me. I have an issue that needs to be dealt with ASAP, and I'm sick of losing sleep to listen to their hold music every night.
Their hold music song choice is the absolute worst, I got sick of it pretty fast, and I am sure the rest of you guys are as well. It is also highly ironic indeed, THEY'VE got the power, they've got our money, not delivering the products (the rigs were announced to be in production 6 weeks ago, no news of production or shipping since then). "Maniacs" and "Jesse James" indeed! Almost like they are confessing to being highway robbers.
Listen up Bitmine, we are tired of this song, and we are tired of you not responding to phone queries or email. Some people have lost their homes, some even their marriage, thanks to your business practices. You abused the name of Switzerland, and have cast a shadow on Swiss business ethics and professionalism. It is not pleasant to say this, but if you think you can get away with stealing people's money then the people will come after you, not just with a civil suit, but a criminal one as well. At least be open and transparent and tell us your plan for refunding. Your lack of communication points to an astounding lack of business ethics and makes us all worried that you are going to run away with OUR money. Don't try to blame the customers for feeling like this, the cause is entirely and 100% your practices. At best you have been incompetent, in which case we still hope you will refund us. At worst you are a fraudster (not that I am not accusing you, merely stating one of several possibilities), and hence why we are already looking into legal means of redress.
At the moment it is only because we are undecided between whether you are incompetent but really trying to do the refunds, or just trying to run with the money, that we have not launched full legal proceedings. That day is not far however, so for your sake as well as ours, please issue a statement in which you (a) apologize for everything that has happened so far and (b) explain your plan for refunding as well as shipping of rigs and desktops to customers who have not claimed a refund.