Ursay maybe it's possible that Bitinstant got my orders mixed up somehow. The order from April 2nd and April 3rd. Both were paid for, that is all I know from my end.
All I know is I sent money to both account numbers but only received half the coins. The emails were sent from Zipzap confirming that fact.
The blockchain
https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXgThis seems to be showing the order from April 2nd which I did receive and which is associated with the Bitinstant email saying:
OrderID: 4f2595c9-0007-48b8-9b03-0f9d922211f7
EventID: 82abd759-7988-4af6-9c18-b3e24fd85671
DestAccount: 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
QuoteID: b7d770b4-86e0-4e31-a6c8-0bba104a8c48
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364918455.97
APIResponse: {'Transaction_id': u'515b00483fa78d54fa0ea749'}
FundsSent: $480.05 USD
But the order from April 3rd I received no email like this yet Zipzap confirms I deposited the money. My guess is either Zipzap or Bitinstant mixed up my orders.
You keep giving me order info for a successul order. Show me order info for your unsuccessful order and I will try to help.
There are two orders. The one on April 2nd was successful, the one on April 3rd was not. The info from the unsuccessful order on April 3rd, all I have is the email from Zipzap which said:
Amount to Pay: $503.95
Account Number: 785119595Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here:
http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.
Thank you for using ZipZap, the Global Cash Transaction Network.
http://www.zipzapinc.comAnd this email message was delivered on April 3rd at 9:11 AM EST. So if they sent this email it means they received my payment which I deposited at that time.
Can you contact Zipzap and check to see if payments were sent to these two account numbers?
785 119 595 and 637 645 888
Zipzap has my money whether Bitinstant received it or not I don't know. But I do know they have it and they emailed me confirming that they have it on that day at that time. So if they made a mistake I'd like a refund from them and if Bitinstant made a mistake then I'd like my coins.
To anyone reading this thread:
According to Bitinstant the
785 119 595 account number was for a blockchain a day earlier but can anyone see how illogical that is? I received confirmation from Zipzap for a payment on April 3rd that I made on April 3rd, apparently Bitinstant never received the payment and is attributing it to a payment I made on April 2nd. But I made two payments, one which was made on Tuesday April 2 and one which was made on Wednesday April 3.
This would mean Zipzap had to receive two different payments to two different account numbers but somehow confused them as one? If I would have somehow mistakenly made two payments to the same account number (the only possible explanation for this) then they would still owe me a refund because they would still have the money. This would take Bitinstant off the hook if that is what happened but I'm looking at the documents I have and in my records I paid to two different account numbers.
This means Zipzap was sent $503 to these two accounts Account Number:
637645888 and Account Number:
785119595 on two separate days. My guess is if Bitinstant didn't make the error then Zipzap did, but either way I want my refund as it's been almost 3 weeks now and $503 is a significant amount of money.
?
