Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 146. (Read 496012 times)

It's a crap shoot.  I figured things would surely be working again like normal if I made another order today and my funds haven't been sent again even though the order shows complete.  Nice to hear yours went through OK.  I don't know if they will if you try again.


*edit*   mine just showed up.  Nice.

Well I bit the bullet and went ahead with an order, but only put a 1/5 of what I originally intended in. It was in my gox account my the time I got home.

Now I only wish I would have done the whole amount.

Actually I know alot of people here are complaining, I must have got lucky because my transaction went through in a matter of hours.  I'm still confused about what rate I got though, can anyone explain the time/rate thing in really simple terms for me please?

If you are lucky they will push you funds through in 3-5 days at the going market.

No need for multiple posts as it just clutters up the support forum and makes it harder for everyone to navigate.  I've already mentioned to you...

You first issue was resolved.  Your second issue will take just as much time as the first.  Please be patient.

Really, I did have to send them a copy of my Passport.
And talking with people at my bank to attempt to make the 4day transfer from bank to dwolla be instant.
All my transfers from dwolla to MTGOX have taken less then 2hours for .25 cent fee.
I transfer 503.95 here and get 480.05 - I have been waiting for 10day
I have done two transfers from my bank to dwolla to MTGOX in the time i have been waiting for this to be resolved

I've used $$$ to Gox thru Moneygram / zipzap a few times this week and only had 1 issue out of 4 deposits.

So I'm guessing I should just forget about using bitinstant?


I mean, if I wen ahead with the zipzap order i have printed up, it's pretty much assured that I wouldn't see the money hit my Mtgox account for another couple weeks? Fucking sucks, cause I'm itching to throw some money around.

Hello Ursay,
  I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.


"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order


OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc   "


The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks

bitfloor is a more convenient option, but a little more expensive. ( but they won't short you bit coins just because they couldn't figure out how much the coins were worth when you used moneygram)