Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 148. (Read 496012 times)

You will need to discuss the execution price issue with me IF it happens.  I cannot help with a problem that has not yet actually happened.  Not all orders have these execution price issues.

@URSAY

As @BitcoinApprentice said in this thread, that I need to create *2* support thread for my issue. ONE (1) for sending my money to the address, and SECOND (2) for sending me more bitcoins as this is Bitinstant's failure.

I am *NOT* creating 2 support tickets right now, but I will if I don't get the money withing next 3 days. YOU PLEASE TRANSFER THE CURRENT AMOUNT OF MONEY AT OLD RATES. Then we could look at sending more BTCitcoins.

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

_______________________________________________________________________________ ___________

1uuyZkQoZ1crSjmDcAEZmwk49XtcYKcT7

Virwox is down (and has been for hours at least). Why?

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

Pay Pal transactions can take at least a week to verify before they are completed.

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

So Cogine, you're happy with Dwolla?  I was taken aback when I heard they put like a 30 day hold with "know your customer" federal reserve BS. At this rate though, that'll come BEFORE I get my missing BitInstant funds.

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

I do not have the power to create new codes.  I'm sure if he sent you your old code it was in error.  You have been escalated to the queue which reissues new Gox coupons.

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

_______________________________________________________________________________ ___________

1uuyZkQoZ1crSjmDcAEZmwk49XtcYKcT7

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

_______________________________________________________________________________ ___________

1uuyZkQoZ1crSjmDcAEZmwk49XtcYKcT7

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

OK, I have added another support request regarding the same. Please reply me ASAP as I want to send the money ASAP (or I will have to bear the penalty).