Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 147. (Read 496012 times)

bitfloor is a more convenient option, but a little more expensive. ( but they won't short you bit coins just because they couldn't figure out how much the coins were worth when you used moneygram)

So I'm guessing I should just forget about using bitinstant?


I mean, if I wen ahead with the zipzap order i have printed up, it's pretty much assured that I wouldn't see the money hit my Mtgox account for another couple weeks? Fucking sucks, cause I'm itching to throw some money around.

Hello Ursay,
  I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.


"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order


OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc   "


The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks

That's what I needed to know.  Thanks!

No.  Although you could certainly go thru bitinstant.com/contact  , I have already submitted a list to the person who handles these issues.  He had mentioned to me on Friday that he would be working on it. 

URSAY, I just want to make sure I don't need to do anything else for the price execution discrepancy since I have sent you the details already in a private message as you requested.  I don't need to open a  new ticket at bitinstant.com/contact do I?

May I also add that reddit is a great place to start a thread about BitInstants lack of support.

No need for multiple posts as it just clutters up the support forum and makes it harder for everyone to navigate.  I've already mentioned to you...

You first issue was resolved.  Your second issue will take just as much time as the first.  Please be patient.

Your order has been logged and we are currently looking into your issue.  Thanks for your patience.

I'd like to know this also.

OK, quite possible! @URSAY, you need to do something now. For me, that money is extremely important. Please solve those issues, and also if possible STOP TAKING MORE ORDERS for time being.

Never again heard anything from URSAY. Never got any PM. Just simply nothing ....

This list just a fake ... just made for Recycle Bin. Just only bla bla bla ...

me too. that does not change ANYTHING. they just dont answer anymore.

just some "bla bla" and saying "cannot do anything about it in the moment" !!

(while waiting since more then three days, to get my money back).

URSAY even did put me on one "list" of him, did even post it here ... but then never again i did hear from him !!

its all just bullshit. putting you on a "list" ... and the "list" gets just thrown away....

sorry, but i dont think anymore, i will get my money back. there is just nothing, they do, they dont react on emails and neither on support-tickets - just simply *nothing*.

So to say, NO, i even dont believe anything this "Ursay" says here.

Yes, I have added a support issue at bitinstant.com/contact

Ahhh well damn, that should be really easy to fix then.
If they can not even get this fixed when the API barfs . . . . .

The above issue is actually BTC to wallet.  blockchain.info shows deposit info

No, I had the funds sent to a bitcoin address. I want nothing to do with mtgox.

Have you submitted your support issue at...

bitinstant.com/contact ?

But then you do not do anything. I sent the same info and am still in limbo
10days and counting

These are for cash transfers to MTGOX - No blockchain.info involved