Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 144. (Read 496012 times)

This is the support/complaint forum for Bitinstant!! Why are you stating your mining problem!!?

Having a little trouble, my dashboard says "workers not connected" i have everything set up through guiminer. Over the past 8 hours ive mined 6 shares and a have received a small amount of BTC. What cold be the problem?

Sorry if this has been asked before, but I'm new here

If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved.  That means there is a delay with delivery of the bitcoin at the bitcoin end right?

At what price does the buyer get their bitcoins?  The price at the time when they submitted the order, or the time when they actually arrive?

Hello Ursay,
  I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.


"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order


OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc   "


The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks

URSAY
Will you start responding to my PMs???

SO TIRED OF THIS.

Please give me a way to live chat with someone at the company. Waiting for a response that doesn't even help me is counter-productive.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

I had a transaction on the 4/9

and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745

cd3a1a03-fef7-4191-a8d3-8de427824125

Is there anyway I could get it back to mtgox or to my paypal?