Official Newbie BitInstant Support Thread (Active Customer Support) - page 151.

man

newbie

Activity: 28

Merit: 0

Quote from: FYourself on April 13, 2013, 02:05:43 AM

Quote from: andrewb on April 13, 2013, 02:04:48 AM

Quote from: FYourself on April 13, 2013, 01:54:46 AM

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!! Angry Angry
YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU?
YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Angry Angry Angry

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

MTGOX ACCNT NAME: bamman13

FYourself

newbie

Activity: 28

Merit: 0

Quote from: andrewb on April 13, 2013, 02:04:48 AM

Quote from: FYourself on April 13, 2013, 01:54:46 AM

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

andrewb

newbie

Activity: 42

Merit: 0

Quote from: FYourself on April 13, 2013, 01:54:46 AM

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

man

newbie

Activity: 28

Merit: 0

Quote from: FYourself on April 13, 2013, 01:54:46 AM

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!! Angry

YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU?
YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Angry

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

MTGOX ACCNT NAME: bamman13

FYourself

newbie

Activity: 28

Merit: 0

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: andrewb on April 13, 2013, 01:49:20 AM

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

Gareth, I just emailed you with full details, I am in the same situation as FYourself, please help I would greatly appreciate it. I will also PM you here incase that is easier. Thanks.

I believe I just replied to your email

andrewb

newbie

Activity: 42

Merit: 0

Quote from: Gareth Nelson on April 13, 2013, 01:44:24 AM

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

Gareth, I just emailed you with full details, I am in the same situation as FYourself, please help I would greatly appreciate it. I will also PM you here incase that is easier. Thanks.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: g_briel on April 13, 2013, 01:42:00 AM

Quote from: Gareth Nelson on April 13, 2013, 01:22:23 AM

Quote from: g_briel on April 13, 2013, 01:16:11 AM

Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.

So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:

1- I already paid, so when could you deposit at Mt.Gox?

2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?

I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.

Some info about my order (asked in the contact, so i guess you need it to help me):

Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211

Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8

Was a cash USD paid via ZipZap to MtGox.

I'll be glad with some answer!

Thanks

I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process.

Thanks for the fast respost,

ZipZap Account Number: 744085085

If you could help me with that i'll be glad.

I've asked ZipZap to resend the notification

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: FYourself on April 13, 2013, 01:35:24 AM

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

g_briel

newbie

Activity: 11

Merit: 0

Quote from: Gareth Nelson on April 13, 2013, 01:22:23 AM

Quote from: g_briel on April 13, 2013, 01:16:11 AM

Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.

So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:

1- I already paid, so when could you deposit at Mt.Gox?

2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?

I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.

Some info about my order (asked in the contact, so i guess you need it to help me):

Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211

Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8

Was a cash USD paid via ZipZap to MtGox.

I'll be glad with some answer!

Thanks

I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process.

Thanks for the fast respost,

ZipZap Account Number: 744085085

If you could help me with that i'll be glad.

FYourself

newbie

Activity: 28

Merit: 0

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: andrehorta on April 13, 2013, 12:18:45 AM

Please, help me!

I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!

We have not received a ZipZap notification for this order, however the amount you sent is far beyond our limits.

Please send an email to [email protected] containing ALL details and CC [email protected] so we can figure out what to do.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: man on April 13, 2013, 01:09:42 AM

Quote from: Gareth Nelson on April 13, 2013, 01:01:39 AM

Quote from: man on April 13, 2013, 12:52:29 AM

Quote from: Gareth Nelson on April 13, 2013, 12:43:30 AM

Quote from: man on April 13, 2013, 12:31:18 AM

Quote from: andrehorta on April 13, 2013, 12:18:45 AM

Please, help me!

I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!
[/quoteR

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers.

Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees.

IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT?

AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES?
YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!!

BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!!

CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!!

To clarify:
I've responded already - you sent a gox coupon to a gox account (or attempted to) via our system, something we do not allow for AML reasons, our policy in such cases is to give a full refund but we do need to first confirm the correct account to send the refund to.

As regards fees - I was referring to the site ripoffreport, which currently has 2 customer complaints on that I can not respond to without paying ripoffreport fees. I encourage people to use other means instead as is their right.

As I ALSO STATED PREVIOUSLY; I HAVE TWO EMAILS FROM RACHEL THAT PROVE YOUR CLAIM OF NEEDING MY ACCOUNT INFO IS BULLHOCKEY!!! BOTH EMAILS SAID, "YOU WILL RECEIVE A NEW MTGOX COUPON SHORTLY".

YOU ARE CONTRADICTING HER.

MTGOX ACCNT: bamman13

I have refunded your order completely to the stated gox account.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: g_briel on April 13, 2013, 01:16:11 AM

Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.

So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:

1- I already paid, so when could you deposit at Mt.Gox?

2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?

I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.

Some info about my order (asked in the contact, so i guess you need it to help me):

Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211

Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8

Was a cash USD paid via ZipZap to MtGox.

I'll be glad with some answer!

Thanks

I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process.

man

newbie

Activity: 28

Merit: 0

Quote from: valueseek on April 13, 2013, 01:17:58 AM

Bidinstant way back on April 4th 2013 sent $503.95 cash using zipzap - bidinstant to MtGox
Then ALSO April 7th $503.95 to Blockchain.
No money or bitcoin in either account... should have been same day.
Please advise this is so inefficient I have sent support tickets, emails even Tweets and no reply? much time & money spent here. Thanks pick up a phone for g shakes and call me 303-795-1884 sort this out please!

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

valueseek

newbie

Activity: 4

Merit: 0

Bidinstant way back on April 4th 2013 sent $503.95 cash using zipzap - bidinstant to MtGox
Then ALSO April 7th $503.95 to Blockchain.
No money or bitcoin in either account... should have been same day.
Please advise this is so inefficient I have sent support tickets, emails even Tweets and no reply? much time & money spent here. Thanks pick up a phone for g shakes and call me 303-795-1884 sort this out please!

g_briel

newbie

Activity: 11

Merit: 0

Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.

So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:

1- I already paid, so when could you deposit at Mt.Gox?

2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?

I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.

Some info about my order (asked in the contact, so i guess you need it to help me):

Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211

Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8

Was a cash USD paid via ZipZap to MtGox.

I'll be glad with some answer!

Thanks

man

newbie

Activity: 28

Merit: 0

Quote from: Gareth Nelson on April 13, 2013, 01:01:39 AM

Quote from: man on April 13, 2013, 12:52:29 AM

Quote from: Gareth Nelson on April 13, 2013, 12:43:30 AM

Quote from: man on April 13, 2013, 12:31:18 AM

Quote from: andrehorta on April 13, 2013, 12:18:45 AM

Please, help me!

I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!
[/quoteR

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers.

Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees.

IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT?

AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES?
YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!!

BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!!

CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!!

To clarify:
I've responded already - you sent a gox coupon to a gox account (or attempted to) via our system, something we do not allow for AML reasons, our policy in such cases is to give a full refund but we do need to first confirm the correct account to send the refund to.

As regards fees - I was referring to the site ripoffreport, which currently has 2 customer complaints on that I can not respond to without paying ripoffreport fees. I encourage people to use other means instead as is their right.

As I ALSO STATED PREVIOUSLY; I HAVE TWO EMAILS FROM RACHEL THAT PROVE YOUR CLAIM OF NEEDING MY ACCOUNT INFO IS BULLHOCKEY!!! BOTH EMAILS SAID, "YOU WILL RECEIVE A NEW MTGOX COUPON SHORTLY".

YOU ARE CONTRADICTING HER.

MTGOX ACCNT: bamman13

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: man on April 13, 2013, 01:02:41 AM

Quote from: man on April 13, 2013, 12:52:29 AM

Quote from: Gareth Nelson on April 13, 2013, 12:43:30 AM

Quote from: man on April 13, 2013, 12:31:18 AM

Quote from: andrehorta on April 13, 2013, 12:18:45 AM

Please, help me!

I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!
[/quoteR

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers.

Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees.

IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT?

AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES?
YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!!

BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!!

CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!!

FYI...JUST FINISHED FILLING OUT A COMPLAINT AT E-CONSUMER.GOV....MOVING ON TO THE NEXT ONE ON THE LIST!!!!!.......BETTER GET THIS RESOLVED NOW!!!! YOU WERE KINDLY ABLE TO "PUSH THROUGH" OTHER SELECT PEOPLE WHILE LEAVING ME WITH HAT IN HAND FOR 11 DAYS & COUNTING....I CAN SIT HERE ALL DAY & DO THIS Cheesy

I'll happily refund your order once I know where to send the refund!

man

newbie

Activity: 28

Merit: 0

Quote from: man on April 13, 2013, 12:52:29 AM

Quote from: Gareth Nelson on April 13, 2013, 12:43:30 AM

Quote from: man on April 13, 2013, 12:31:18 AM

Quote from: andrehorta on April 13, 2013, 12:18:45 AM

Please, help me!

I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!
[/quoteR

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers.

Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees.

IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT?

AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES?
YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!!

BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!!

CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!!

FYI...JUST FINISHED FILLING OUT A COMPLAINT AT E-CONSUMER.GOV....MOVING ON TO THE NEXT ONE ON THE LIST!!!!!.......BETTER GET THIS RESOLVED NOW!!!! YOU WERE KINDLY ABLE TO "PUSH THROUGH" OTHER SELECT PEOPLE WHILE LEAVING ME WITH HAT IN HAND FOR 11 DAYS & COUNTING....I CAN SIT HERE ALL DAY & DO THIS Cheesy

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 151. (Read 496012 times)