Official Newbie BitInstant Support Thread (Active Customer Support) - page 194.

xqr

newbie

Activity: 56

Merit: 0

Quote from: URSAY on April 09, 2013, 04:46:48 PM

Quote from: xqr on April 09, 2013, 04:18:35 PM

Quote from: URSAY on April 09, 2013, 04:07:38 PM

My signature has been updated. If you have suggestions about info I can offer in my sig I would be happy to hear your suggestions. If you ask me a question and it's in my signature I will be pointing you there. Thanks.

I have provided my order id over 10 times and a description of the problem. I have provided the info over reddit to /u/bitinstant. I have provided the info over email to Seth and Charlie.

I have not received a support ticket #. I have not received an update. And most importantly, I HAVE NOT RECEIVED MY COINS.

Order ID   3d08445a-1256-4a68-8086-da4cc88215a5
Quote ID   51683040-6c7d-4bf9-a76e-e33f6f01a5fa
Event ID   f8a4a878-c629-4043-916e-09d267ea359a

This has been ongoing since April 2. Give me a support ticket # if there actually even is one. Give me an update. Give me something!!

You're absolutely forcing me to be a complete son of a bitch by ignoring my issue SINCE APRIL 2ND!!!!.

Got you on 4/10 support. Many others are being added as well. I don't have time to reply directly to you all. Please wait to check the working version of the 4/10 list and then talk to me if your not on it OR any other previous support lists with date labels.

URSAY, Please note delivery deadline for my order was Wed Apr 3 04:12:04 2013. PRICE OF BITCOINS AT THIS TIME WAS AROUND $105-120.

MAKE SURE MY ACCOUNT IS CREDITED APPROPRIATELY ACCORDING TO THE MARKET VALUE AT THE TIME OF THE TRANSACTION

3sd

newbie

Activity: 12

Merit: 0

Quote from: URSAY on April 10, 2013, 08:51:27 AM

Quote from: ?? on ??

Quote from: URSAY on April 10, 2013, 08:43:11 AM

Good morning everyone.

I still have quite a few individual responses from level 2 support for users. However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether. They had planned to get me integrated into this new software support system within the next few days. I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding. I would like to get some of the older transactions resolved ASAP. Bear with me while I try to make some major changes as fast as possible.

Thanks! Cheesy

Please take a look at mine

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f
DestAccount: 321055
QuoteID: eec7bc69-a835-464a-a32d-7f52eb70f1d2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365448768.8
APIResponse: MTGOX-.......
FundsSent: $398.4415 USD

But i never recieved the funds into mtgox
please i need the money on there tonight

You just posted your coupon publicly. I would suggest you try and redeem it before another user does. Otherwise we will have to go thru the process of reversing your coupon and issuing a new coupon. MTGOX.....

Didnt know fuck it said i didnt have a coupon

Fetch

newbie

Activity: 8

Merit: 0

There are a couple of things that seem to slow my speed down from +-300 Mhash/s to only 300 Khash/s.
The decrease is usually when i get the messages:

"long poll: new block...."
and

ADL_Adapter_ID_Get failed, cutoff temperature disabled for 0:0:Pitcairn

I don't know why my speed drops after a new block has been found but it does, and when I stop/start for a sec it will be back to normal.
I don't even begin to grasp what the whole ADL Adapter thingy might mean. Can it be my PSU isn't sufficient anough?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on April 10, 2013, 08:43:11 AM

Good morning everyone.

I still have quite a few individual responses from level 2 support for users. However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether. They had planned to get me integrated into this new software support system within the next few days. I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding. I would like to get some of the older transactions resolved ASAP. Bear with me while I try to make some major changes as fast as possible.

Thanks! Cheesy

Please take a look at mine

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f
DestAccount: 321055
QuoteID: eec7bc69-a835-464a-a32d-7f52eb70f1d2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365448768.8
APIResponse: MTGOX-USD-GWR2K-8WRM4-B7CL4-5BCAF
FundsSent: $398.4415 USD

But i never recieved the funds into mtgox
please i need the money on there tonight

You just posted your coupon publicly. I would suggest you try and redeem it before another user does. Otherwise we will have to go thru the process of reversing your coupon and issuing a new coupon. MTGOX-USD-GWR2K-8WRM4-B7CL4-5BCAF

v1le

newbie

Activity: 7

Merit: 0

i've placed several orders in the past week, mostly $20 transactions. about half of them failed to send to my mtgox account. could you please try to get them through asap? i'd really appreciate it! bitinstant is great when it works. but anyways, heres all the QuoteID's of the failed transactions:

10ed595e-c72a-45d1-91a8-850a4ef8f20e
d286c912-d1cd-47b0-9853-51a3541c67da
047e51a8-62c8-49de-b610-669161409051
6788b1d5-6925-4e06-bc29-f6bd303ba7b1
90e3376f-e1d9-44a5-a333-320347b7cf4c
0b5d49f0-2551-4343-b78c-3ed3f24c2b4f
eb49346d-0702-4dd4-876a-32ff7863d8dd
2660b9c9-8dea-46ec-90d1-f73ff2bcde4a
b78bb143-11bb-4257-abc4-aa274d05093a
c5de3b62-d94f-4be8-b722-2ab2f12802fc
872b9210-0e36-464e-b6ba-6dfc8c6005c0
ec175c01-0cbb-4c27-9476-c49442c55a2f
592c760e-c982-4be2-b45f-f470675efbc3
1abde77f-d8d0-421a-ab66-a3e03c81f572
e1df7cfd-6de1-4649-b0cb-9dbe0472c10a

sorry for the long list, but please see what you can do! thanks

duquevalentino

newbie

Activity: 25

Merit: 0

Hi,

I´m on 4/9 list. What´s my status?

URSAY

legendary

Activity: 1974

Merit: 1010

Good morning everyone.

I still have quite a few individual responses from level 2 support for users. However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether. They had planned to get me integrated into this new software support system within the next few days. I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding. I would like to get some of the older transactions resolved ASAP. Bear with me while I try to make some major changes as fast as possible.

Thanks! Cheesy

tionil

full member

Activity: 234

Merit: 100

im having a similar issue.. my order went through and i recieved the confirmation email from ZipZap..

but no funds in my blockchain account until now..

URSAY, sent my info to you via PM.

kapolani

newbie

Activity: 14

Merit: 0

Def not using Bitinstant now!

Will make sure to pass on the sentiment.

jasonkolb

newbie

Activity: 10

Merit: 0

Supposedly, I am on the "4/8 list", although I have seen zero value from that status as of now.

Bitcoin was at $140.50 when I placed this order, I am losing money every minute. Get this taken care of!

OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

http://media.tumblr.com/e831aaf732926df8fcf1570a9bc08714/tumblr_inline_ml1j7eA0BK1qz4rgp.jpg

hojo

newbie

Activity: 40

Merit: 0

Was my issue resolved.....yes. Did i lose money due to the wait yes. My transfer was going to Bitstamp and by the time i got my funds to buy the coins the value shot up as it is still doing. Will I ever use their service again - doubtful. I have yet to see a valid explanation and apology to all of us formerly loyal customers. I am watching this thread even though my issue was resolved days ago and they are still robbing people today. They must be low on money or seriously incompetent and i think it is the first of the two. Since they know there are problems it is fraudulent for them to keep taking your money knowing you will either be burned or wait a month. So sad. Good luck to all you other victims out there.

srfulmer

newbie

Activity: 31

Merit: 0

I placed an order 3 days ago Dwolla -> MtGox and haven't seen anything yet.
Order ID: 0a3d8f59-e12b-432e-9ccd-8e3f0a9bc865

methangel

newbie

Activity: 1

Merit: 0

My BitInstant to Email transaction failed "fraud" checks with MtGox for some reason. Please let me know what to do in order to resolve this please. I know you are bogged down, and I greatly appreciate any help you can provide.

Thanks!

Bunks

newbie

Activity: 8

Merit: 0

Does Bitinstant honor these transactions at the price of BTC when the attempted transaction was made?

If not, I am in Nyc too, don't make me come down there.

noname6520

newbie

Activity: 28

Merit: 0

yeah I guess I should remind you of my situation URSAY. I deposited on 3/29. received on 4/6 I believe and got on the 4/7 support list for 4 btc that I was shorted.

thanks,
noname

gordon154

newbie

Activity: 11

Merit: 0

Quote from: URSAY on April 08, 2013, 10:46:32 PM

Quote from: gordon154 on April 08, 2013, 06:55:35 PM

I finally received my bitcoins, or so I thought.
I did not receive them at the rate at which I purchased them at the time, AND I didn't get all of them.
I can't believe Bitinstant still expects me to pay for the 'service' which they provided.

d0d8ea70-dffb-44c1-bed6-b3c4596bebcf is my quote ID

Would you like me to open a support ticket?

Please explain what you received and what you expected. Thanks! Cheesy

Yes, I would like to open another ticket
During the time of my quote, bitcoins were ~$160. I received ~1.8 btc

3sd

newbie

Activity: 12

Merit: 0

I made a deposite into my mtgox account threw money gram 2 days ago and still havent seen my money i gave it so long because last time it happened i got the money in 24 hrs but this time its been over 48 WTF do i do

This is part of the email

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f

HELP!!!!!!

Statesman

newbie

Activity: 35

Merit: 0

Hey URSAY,

Just wanted to remind you that I am on the 4/8 list (I believe it was 4/8) for the remainder of my BTC from my original order.

Here's my details again:

By my calculations, the deposit was short by .16 BTC.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

I appreciate all your hard work.

endlessdark

member

Activity: 68

Merit: 10

Since my money is frozen out of the BTC market, I don't wanna look at the price until I get my money back....... wait....... I can't........ resist....... What? 260? Cry

noname6520

newbie

Activity: 28

Merit: 0

Quote from: kevcoins on April 10, 2013, 06:16:06 AM

Can someone help me ... do I need bitinstant before opening up an account with mt.gox?

no you dont. In fact once you open you account at mtgox you should stay away from bitinstant at all costs. This thread is full of people who have had their money disappear on in the bitinstant black hole to one degree or another

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 194. (Read 496012 times)