Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 199. (Read 495996 times)

It's something called caring maybe? Sorry I want to be a good person and try to help people out on the forums. If you took it, it would be great if you sent him a PM with a new code. You don't need to tell anyone you took it or anything, because I'm sure he will be thrilled that he has it back. These forums are meant to help people. Not steal the money of people who are just trying to get a little bit of help.

yo why you exposing the hustle for

You see that APIResponse number? That is the mtgox code you use to get your funds. I tried to use it so the money would be sitting in my account and I could contact you to give you your money, but someone else has already used the code. I JUST posted about someone else doing this. Everything with your transaction went through correctly, but the email has TERRIBLE wording and I can understand how you are confused. You had the money sitting right there, and then you made it public, and someone who is not trying to look out for you got ahold of it. At this point you will need to make sure that URSAY gets you on the 4/10 list, or you can contact mtgox. They have great customer service and should be able to respond to you very quickly. (no stabs at URSAY, but he is only one man, and mtgox has lots.) You can email them here: https://support.mtgox.com/anonymous_requests/new

Please note that they put out a statement saying they have seen 6 times as many support issues recently, so they have changed their email response time from a couple of hours (which they were VERY good about) to a couple of days. I would still try them. I am interested to hear what you come back with. now...


TO ANYONE WHO HAS AN ISSUE AND IS POSTING HERE. PLEASE PAY HUGE ATTENTION TO WHAT YOU ARE POSTING. IF YOU RECEIVED AN EMAIL FROM BITINSTANT, THERE MAY BE A APIRESPONSE CODE AT THE BOTTOM. This code is what gives you your funds on mtgox If you post this publicly, YOU WILL BE ALLOWING ANYONE ON THIS FORUM TO TAKE YOUR MONEY. I have seen this for a couple of people now. I was succesfully able to help out one person by stealing the code before anyone else could. I then contacted this person with a newly generated code that I made and he received his funds. He has stated that everything went smoothly as seen below

OrderID: 20302a12-567d-4da0-b76d-7fe0692bddbc
EventID: 5a7d2b3c-a6a1-449a-8cf5-72933eda86d0
DestAccount: 82381
QuoteID: 56448edd-886e-4a3b-bea8-b5aa44a5a8b2
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365247419.95
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $144.015 USD


Since this time a Bitcoin has went up 90 dollars so atm ive lost 90 dollars i hope you will honor it and make this right i still have not recieved my money please fix this

still waiting for help on a transaction from 4/7 that hasn't made it through yet
i know you guys are busy but I would appreciate some sort of acknowledgement of the problem at least
I've put in a ticket on the site and pm'ed URSAY my quote id

URSAY, I feel for you and all, but just a word of advice: when you've lost other people's money they really don't care about what the weather's like where you live...

I can't begin to talk about how ridiculously misplaced this comment is. On this website there are literally thousands of posts about how to do this. There is also google search. This is a forum for people having issues with bitinstant.

Wow.  Almost 80 degrees in NYC.  I could be outside with everyone else.   

Nope.  I choose to be here helping you with your issues.   

Support lists are now upgraded for so I can search for you guys easier.

Gimmie a quick sec to get my mind right and I'll be back to help!  Thanks guys!

This week.  This has been just like this for the last 2 months lol.  I keep checking on here to hope to see that things got better so I can do business with them again.

Would someone be able to walk me through getting set up for mining? I've never done it before. I can't find instructions anywhere.

Dear bitinstant support,
I received a bitcoin payment on April 8th for my April 3rd order!  Thank you very much for getting this transaction manually processed, I am glad to have received it but we have more work to do. 

My transaction appears to have been processed at exactly $195.00USD/BTC, the highest exchange rate of the day on April 8th.  This is a much higher exchange rate than what was in effect at the time of my order.  All my prior bitinstant transactions were processed at the exchange rate in effect at the time of the order was placed and cash payment made. 

In accordance with your prior instruction on this forum, I would like to open another support request.  I am requesting a second payment be made to my bitcoin address, so that bitinstant is honoring the exchange rate that was in effect at the time my order was placed and cash payment made.   

My calculation is as follows:
My ZipZap payment receipt indicates payment was credited to bitinstant on April 3, 2013 at approximately 02:41 UTC.  In this timeframe, the mtgoxUSD exchange rate was around $105.00USD/BTC, which can be verified from historical charts.  My ZipZap payment amount was $499.00 USD.  The "amount you will receive" (net of ZipZap fee and bitinstant 3.99% fee) reported to me by the bitinstant website at the time of my order is $475.297505 USD. 

By these measures, I should have received a bitcoin payment of about 4.52664290 BTC.  I simply divide $475.297505 USD by $105USD/BTC.  However, the payment I received on April 8th was for only 2.43703982 BTC.  Therefore, if bitinstant intends to honor the exchange rate at the time my payment was received and credited, I would be due an additional payment of approximately 2.08960308 BTC to make up the difference.  This payment can be made to the same payment address.

My ZipZap Account Number: 112294442
bitcoin payment address: 19epCWs6HrEri3ZfkaCZ3j2S43XMHWyYzw
bitinstant Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
bitinstant Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
ZipZap payment amount: $499.00 USD
ZipZap fee: $3.95 USD
bitinstant "Amount you need to pay:" $495.05 USD
bitinstant "Amount you will receive:" $475.297505
bitcoin received: 2.43703982 BTC
bitcoin due: 2.08960308 BTC

URSAY if you publish a payment address I will gladly tip you when this is over

You are on the 4/10 list(still in progress), which means you will be helped soon and they are aware of your issue.

I responded to your actual post but I will respond here too. I don't know why it does this. The wording is TERRIBLE a nd for some reason it hasn't gotten fixed yet. That code though was your money. Your transaction DID work properly, but you assumed it didn't, and now it is going to have to be turned into a real service request. I'm sorry   

You should be good to go. They know that there are still unresolved issues on earlier lists. They haven't forgotten about you.

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb


Looks like I am on the 4/9 list.  Any updates when I will see the money?

Thanks

I wish I would have been watching earlier, but I took a nap. That APIResponse is your mtgox code that you should have put in on the site.

Someone earlier did the exact same thing, but I was able to put the funds into my account, and then get in contact with them. I ended up sending them the new code and their situation worked out perfectly I just tried to do the same thing, except that the code has already been used. It was either you, a mistake, or someone on this form who isn't going to be a good person. I wish I would have been able to catch this. A request through here is going to be your best bet to get your funds back, but you might be shit out of luck since you listed it publicly. I am interested to know how this works out for you.

Best of luck!

Just wanted to follow up to say that it took getting pissed publicly on Reddit to get some action, but BitInstant's CEO, Chris, did finally, personally drive my 3 BTC over in his virtual armored car to btc-e.com and put them in my account.

To new readers of this thread I would not recommend doing business with BI until we see a follow-up statement on bitinstant.com about this week's snafu and how they have learned from it. Not some shit buried away in a reddit thread or in this forum, but an actual postmortem and steps they are taking to address it.  I commend these guys for handling an insane customer service load and probably getting very little sleep, but when you are dealing with people's money, and the word "instant" appears in your value proposition, you can't put users through this.

Thanks Charlie and Ursay. I appreciate your resolving the issue and adding the $ delta lost in the time I had to wait. That was a respectable gesture.

That APIResponse is your coupon code.  I can guarantee you someone already swiped it.

.nvm

I am unresolved and on the 4/8 support list. Do i need to get on the 4/9 support list? or 4/10 support list?