Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 215. (Read 496012 times)

Can you be more specific about what your actual issue is here?  That is not clear to me.  Thanks! 

URSAY it has now been over 4 days!! I was on the 4/6 support list and see that others have received support before me?? This is unacceptable. How are you even approaching this support list for that to make sense? How do you prioritize your customers??

Please push through my order!! ZipZap: 644048985

You'll be glad to know you are on the frontpage of www.reddit.com/r/bitcoin

Working 4/9 list coming soon.

Patience. 

Well the purchase price doesn't have to be exact - as long as it's in the ballpark I'll be happy. Also do you recommend we stop any further purchases from your site until these overflood problems become fixed, or what do you recommend to customers looking to buy more coins?

If you are unable to track your own issues then it makes it very difficult for me to track.  Please let me know if you have any more info.  I will have to spend extra time looking into your issue.  Thanks!  

Hi URSAY, could you please help me in this one?

Have you opened a support ticket with me before?  Are you on any current support lists that you are aware of?  Who are you looking for a reply from specifically?  Thanks!  

I am responding to a question from URSAY about a GOX coupon.  I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at [email protected] or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem.  I am trying to get my funds back from Bitinstant, however this may be done.  

Please let me know if I need to provide more info than this, or what I could do to ease the process.

Just so you know, I had the same problem as you guys but I got my BTC in finally.

I was seeing the same things as you guys are now: no response from anything: not on emails, not on the support channel, not on the PMs to URSAY, and forget about the phone. I was getting mad. Just relax a little bit and be nice.

To give you an idea of my situation:
My deposit was on 4/7, I eventually got on a ticket for 4/8, and I got my BTC at the current rate on 4/8.
I PM'd URSAY to escalate and get them to honor the exchange rate at the deposit time on 4/7. Now I'm waiting on that, and on a ticket for 4/9. FYI Yankee, the CEO of Bitinstant, came on the thread earlier and said himself they'd honor the exchange rate at the deposit time: https://bitcointalksearch.org/topic/m.1776479

So yeah, just be patient, realize that their automated systems probably took a beating and theyre having to do things manually. Theres only so many of them (and yes theyve hired more people)

Just make sure you get URSAY to see your QuoteID and to get on a list

Been posting all morning - any support?/ticket?

Thanks guys.  These types of posts make me happy that some people listen to me, understand, and are patient with Bitcoin and it's economy.  I want to help and I wouldn't be working for BitInstant if I thought I would end up being labeled a scammer!  Seriously.  

I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.

Order ID   d634ff63-7cde-4060-94fb-a98756732c55
Quote ID   8d626748-0393-4df0-a8bc-050bcd47baef
Event ID   080bdc5e-8292-4fe9-94e4-407f3776df8d
Fees (inclusive)   1.99%%
Amount you paid   $180.3 USD
Amount you will receive   $176.71203 USD
Delivery Deadline   Mon Apr 8 16:08:15 2013
Destination exchange   Bitcoin Address
Destination account   1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn


Timestamp                           Event ID                                                   Event type
Mon Apr 8 15:07:55 2013   1b88c195-14b4-43f7-9211-bf1a924edf4f           Quote for new transaction
Mon Apr 8 15:08:15 2013   080bdc5e-8292-4fe9-94e4-407f3776df8d           New Order
Mon Apr 8 15:09:28 2013   86695099-50ba-4853-b4ce-98bf67f66a15           Waiting
Mon Apr 8 15:13:28 2013   dbe7bc44-1170-46b7-8fd9-fe60f3df3f09           Dwolla verification begin
Mon Apr 8 15:13:30 2013   2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6   Dwolla passed first round verification
Mon Apr 8 15:13:30 2013   8cb125f3-4326-417f-bcf0-7a89031f3c02           Dwolla transaction confirmation begin
Mon Apr 8 15:14:27 2013   960d615f-4b19-4e16-b53d-3aab3e132e2a   Dwolla passed second round verification
Mon Apr 8 15:14:27 2013   eebd6974-3131-4318-a39a-b84dda299b05   Dwolla verification complete
Mon Apr 8 15:14:28 2013   74e2f172-b0d5-4640-9979-6889dc197b3b   MTGox Order Loading

I don't know, but you have responded to several of my posts and several of my PMs, so I really HOPE I'm on your support lists at this point.

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

I've posted it at least 5 times now on this thread and at least 2 times by private message directly to you, one of them less than 30 minutes ago.

i am listed on 4/8 support list as "more info".
is there some thing specifically you need?

thanks

bitcoincharts.com is a great indicator.  If you have an issue with your order when you receive it then I can open another ticket for you.  Please just provide me with info like what you received and what you expected.  Please be as detailed as possible!  Thanks!