Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 365. (Read 495998 times)

Hey Yankee.  Can you process my order?  I deposited using Walmart to bitcoin to email and I still haven't gotten the email from Coinapult.  Thanks.

Order id: c80bb497-f94d-403a-8ba3-69bff7f18108

Zip zap account: 418722138

There's a lot to process it seems like.

I was waiting for a week for my first order to process and now a couple days with charlie and the support team for my second order. Give em some time and they'll get back to you.

Don't expect to get it right away on the weekends or within 24 hrs!. My experience and others I know here will say that the weekends are a little slower.. as they've processed all but one failed orders for us mon-fri. Good luck to everyone

Hello, yesterday I went to albertsons and paid for some bitcoin and got a confirmation of payment and an email from coinapult to redeem my coins but the url from coinapult says I have 0 bitcoins available? I see others have had this problem and they all say support has been helpful in resolving the issue though a bit slow on replys, please help. my order id is a4fba890-c773-478f-989a-8cf703a157f4 thank you!

Haven't received the coins yet. Just wanted to check in on the time-table for processing. Mildly urgent that I get the coins in the next 24 hrs, would greatly appreciate it if you make sure it goes through. (Still not on blockchain.info or at the destination).

I'm also having an issue today. It seems every time I use bitinstant now there is a problem. Quite the headache. Please help me Yankee. Information is as follows. I have not received confirmation emails nor my coins via coinapult.



Quote ID   9bcf86f6-aeeb-4641-826e-142e45c3c63b
Quote valid until   Sat Feb 9 16:11:09 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $500.0 USD
Amount you will receive   $480.05 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address

Had a problem with my order today: OrderID: de3d9d9e-919b-4822-8657-48845e7127af

BTC didn't get sent.

Thanks!

Happy Saturday everyone!




Got it!


I believe this was processed, no? Can you send me your Order ID again? For some reason I can't see messages older then a few days.


Processed!


Hey,

You did Bitcoin-to-email, and we emailed it to your @gmail.com address.

Have you checked your gmail account?

Charlie


Order ID?






Yup, its in the fraud filter. Processing it thru now

PM'd you Yankee now that you say it is necessary in order to get our refund and BTC price match for time of purchase.

Hi Bitinstant,

I am having trouble with the second of my two transactions today. Only one went through according to blockchain.info.

This one here worked:

OrderID: b407fe5b-c075-4e46-a3d6-857cbc1348f4
EventID: e1d53c0b-3189-4136-8fc6-01ac084bb722
DestAccount: 1LJ5nERzhsBh7V2rbK8JPzhXhGv2R3Wti7
QuoteID: 359c53c2-f648-4924-be7a-10d048d40dc4
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1360373707.16
APIResponse: {'BTC': 12.842029999999999}
FundsSent: $297.631 USD

This one did not:

OrderID: 428f2d3d-50fe-4572-b48b-418332dcecbc
EventID: c2a020dd-358e-4f38-9920-fbe313c82839
DestAccount: 1LJ5nERzhsBh7V2rbK8JPzhXhGv2R3Wti7
QuoteID: 56bd3134-7dd7-48f8-93c3-f9206dc86a4e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1360377736.85
APIResponse: {'BTC': 12.77647}
FundsSent: $295.7108 USD

I don't know if it got stuck in some filter for being too similar(same destination address maybe) or moneygram couldn't process the two transactions to the same account?

Either way, I'm hoping for the coins to be released ASAP. Please update me with the status. Many Thanks.

I placed my order on thursday and still no BTC. This is stupid.

 I have used Bitinstant  and Coinapult to email bitcoins to a bitcoin address once before with no problems.  This time, when I tried to send the bitcoins via Coinapult, there was an error sending the coins.  Next, I was informed that to retrieve the bitcoins I had to enter my email address and the Top Secret Location.  As I had no idea what that top secret location was and there is no mention of it on the coinapult website, the bitinstant web site or google and I was/am still at a loss.  This was over $470 that has gone missing without a trace.  It is friday night so my guess is no one will be around til Monday to answer any questions.  There seems to be an unusually large amount of problems here for a company that deals with liquid assets.  I am somewhat reassured that a lot of angry people edit their posts to resolved.  Please contact me ASAP if anyone from one of these two companies reads this.  I needed to get those bitcoins through right away.

Some details regarding the transaction:

OrderID: 5361ad01-f6d7-4c48-a1e1-24fe3fe996ee
EventID: 328be701-925a-4840-b003-07ea724f23c2
DestAccount: removed for privacy
QuoteID: 4d2af6d4-6497-480e-8585-f2bb85b67aea
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1360371516.06
FundsSent: $480.05 USD

The funds were there until the errors sending to the Bitcoin addresses.  I tried a second BC address as I thought maybe that was the problem but that one failed too. What happened? Where are the Bitcoins?

:  I have received an email from Seth this afternoon apologizing for the delay and asking for some additional information.  I have supplied the info and am waiting for his reply as to what happened to the Bitcoins.  I will Update when I hear any news.

What is bitinstant

I have a Bitinstant Dwolla order that failed verification again...

Order ID is: c176f6c3-df7b-491a-baf1-251ca6ea67ca

Thanks in advance for your help.

He just refunded me the difference on my order from over a week ago. Just do honest math and let him know how much is lost.

I could imagine it would be difficult and time consuming to go through and find out which orders he needs to be refund.

Thank you Yankee for getting this straightened out.

I'm still waiting for Charlie to correct a transaction from 9 days ago. I've sent 4 PM's only one response saying it would be done in a couple hours, that was 8 days ago. I've been in contact with Rachael by email who always email me back right away with apologies and statements that Charlie will do it today.

Hey, processed!


Hey,

It's not a lie, however I do admit that sometimes we overlook orders that have processed after the window.

We have customers emailing us from orders from weeks ago that they need refunded.

If you have Order ID's that need to be refunded, PLEASE send me a PM RIGHT AWAY

Thanks

Hey Yankee,

I just sent you a PM with my Order ID for my failed orderthat we discussed and with the new address to be sent to


thanks for your help. YOU DA BEST. REAL TALK     

I have an unconfirmed transaction in the amount that I originally purchased as of earlier this morning. This forum is the way to get things done through bitinstant. Thanks Charlie. 

This is a flat out lie.  I've had several orders fail due to low reserves, demanded my fees back and got nothing every time. I didn't even consider asking for the BTC price difference, although I made it quite clear that I was pissed off due to price move during the outage.  

Instead I got a "most people understand how our service works," implying it was my fault that the order failed, when I said you should at least warn people about not being able to fill orders.

EDIT: I have been given a generous refund for not only the fees on my messed up orders, but also BTC price difference.  Consider me very impressed.

Please Mr. Yankee Push through:

Order ID   a4428b65-48f9-4be9-9ad6-146d42bb9ec4
Quote ID   48c91963-884e-4fd8-bf71-9aaa27a83485
Event ID   03d30175-5d25-418f-bf09-77dbf3edb66a

Thanks

EDIT: Thanks that was quick