Official Newbie BitInstant Support Thread (Active Customer Support) - page 367.

ConcernedCoins

newbie

Activity: 9

Merit: 0

Quote from: ConcernedCoins on January 25, 2013, 12:11:48 AM

Dec 2nd info
Order ID    08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID    94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID    b9572826-c9dd-4fdd-9f39-4154852791cc

Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

dec 3rd info (no deposit)
Quote ID    eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID    3cbc0ae9-dda7-4b44-aa55-eb58814f8e40

*same bitcoin address as before with no new deposit

http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.

Hey,

On the second order, you selected MtGox instead of Bitcoin Address.

If you check the order confirmation email, there is a MtGox code in there. If you want, I can take the code and convert it into BTC for you

Charlie
[/quote]

Hello Yankee i sent u a pm but you have no responded. The mtgox code you sent me has not worked. Perhaps because i put my bitcoin address as the dest account for the mtgox code. Regardless can you convert the code into btc. Im sure you can see the code you sent i have not used. My email is [email protected] Thank you.

ThaddeusB

member

Activity: 84

Merit: 10

Any idea why I keep getting "Gox coupon deposit failed" on random orders (for example order 3f9c8d82-de3f-4eba-9ac7-3a620a0d20b4)? If I create a new order and use the same coupon code, the order fails again. However, if I cancel the code and create a new one at gox, the order goes through just fine. Seems like it must be an issue on your end. I have encountered this problem at least 6 times in the last week.

Dropkickdragout

member

Activity: 98

Merit: 10

Waiting for 2 hours so far on ticket MUZ-VNIMI-772. Seth got back to me immediately after i submitted it but nothing since.

Thanks!

opusdigitus

full member

Activity: 127

Merit: 100

Quote from: Yankee (BitInstant) on February 06, 2013, 11:23:17 AM

Afternoon everyone,

I will be on the forums for the next 2-3 hours.

If you have an order that failed, please PM or respond here ASAP!

Charlie

I did not receive 21.74437 bitcoins that I bought yesterday. I emailed support and Seth said he was forwarding to technical support, and they would arrive within the next business day. They haven't yet. I have been emailing cs but never heard back.

Details:

OrderID: c21e91fa-349a-4226-a070-f7274e913bbc
EventID: 7450a4db-a641-4370-89ca-dc3136ce2a6b
QuoteID: 12d80123-79b4-4ea8-991e-3a8be224524a
Please send them soon... thanks!

Edit: Yankee fixed this for me today. thanks yankee.

KWatson

newbie

Activity: 10

Merit: 0

Hey Charlie!

I sent a payment today but my order status says it failed to execute! Sad

Could you send me a private message and help me out? I checked my payment slip twice:(

subi

newbie

Activity: 28

Merit: 0

Really like bit instant's simple by the way.

What's preventing you from accepting Credit Card payments? Obviously fraud risk - but is that the only barrier?

BAM101

newbie

Activity: 8

Merit: 0

PM sent

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Afternoon everyone,

I will be on the forums for the next 2-3 hours.

If you have an order that failed, please PM or respond here ASAP!

Charlie

alicethecat

newbie

Activity: 4

Merit: 0

Got my coins now thank you

watertech666

member

Activity: 61

Merit: 10

Quote from: Yankee (BitInstant) on November 28, 2012, 10:58:52 PM

(Reserved)

Do you have any plans to expand your services in Iran?

HelloPeeps

newbie

Activity: 5

Merit: 0

Thanks!!!

BAM101

newbie

Activity: 8

Merit: 0

Hey Charlie got another one for you that Rachel was looking into earlier that got caught in the double-spend filter.

Order ID: 2cb823e0-5929-4d2f-b788-fd25fab25bf1

Can you kick that one through?

Thanks!

hmmmstrange

hero member

Activity: 669

Merit: 500

Quote from: Yankee (BitInstant) on January 31, 2013, 01:51:23 PM

Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders in the meantime.

Yankee,

I'm not getting anywhere with pm to you concerning refund of fees and/or refund of price difference from when I paid and when you transferred the coins. You have already stated it would be done in a few hours (5 days ago). Should I be dealing with customer service instead?

hmmmstrange

Xenion

newbie

Activity: 15

Merit: 0

Finally got my coins! Thanks!

turt1e

newbie

Activity: 50

Merit: 0

I just got my coins that had been held up in the double spend fraud system.

Thanks bitinstant!

Xenion

newbie

Activity: 15

Merit: 0

Still haven't received my coins... Whats going on Yankee....

tacobell

member

Activity: 86

Merit: 10

got mine this morning.

HelloPeeps

newbie

Activity: 5

Merit: 0

Completed my transaction 48 hrs ago and still have not received the funds.

Hey there,

I was able to look up your order in our system with the information you provided. According to our records, the order was successfully processed. You can view it on the blockchain here (23.47 btc on 2/3) : http://blockchain.info/address/14kt7sENMr9KhXXsExBFinFdm57y81eRRr If your bitcoins still haven't appeared in your wallet, make sure your btc wallet is completely synched to the blockchain as that can prevent your funds from appearing in the address.

---
Sincerely,
Rachel

They just keep spamming me this BS message. Are they so incompetent that they cant realize I had two transactions for the same amount. WTF is going on here. I needed $2k worth of bitcoins. payed for $1400..... $500 has gone missing and im scared to try to pay for the other 600... You guys could outsource your customer service to India and do better then you are now.. You deal with large amounts of currency comparable to a Bank and you have a Google Voice number as ur customer support...Get real. WTF Angry

bombzilla

newbie

Activity: 3

Merit: 0

Quote from: Yankee (BitInstant) on February 04, 2013, 11:12:53 AM

Quote from: bombzilla on February 02, 2013, 12:23:29 AM

Order ID: 540f0942-3407-420e-8ac1-07289023e804
Placed order a month and a half ago. Had some infrequently emailing with Rachel to no avail. Still haven't gotten any funds.

Hey, I see this was processed. Can you confirm

I can't confirm. Support seems to think I was sent a Mt Gox code: I wasn't. I still need my funds.

HelloPeeps

newbie

Activity: 5

Merit: 0

Hello sorry I am new to the forum and this is my 1st post. The 24/7 customer service wasn't to helpful so I had to search out a forum lmao.
Anyways to the problem. I have always had great results with bitinstant I made a transaction Feb 3rd 11:30 am EST and it has still failed to show. I have called the google voice number they have available numerous times and have emailed the support emails, but I have received no clear answer as to what is going on. I just want my coin please. I am very sceptical about using this service again after seeing the state of your supposed customer service.

Here are the 2 ID numbers.. I made 3 transactions 2 for 503.95 and 1 for 383.95. One 503.95 posted as well as the 383.95. I need my other 500 dollars. Thanks

{FAILED}
OrderID: 2ea4e632-2e0b-4b11-af00-ef529a452b77
FundsSent: $480.05 USD

{SUCCESS}
OrderID: 17b3d3dc-6411-45a3-abe7-265663399850
FundsSent: $480.05 USD

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 367. (Read 496035 times)