Hey All,
Please ignore this guy below.
I just need to point something out, like I do every day:
1- If your order fails, we always refund not only the fees but also the price difference if BTC went up.
2- To this date, never has anyone been robbed or scammed by BitInstant. If you think you have been, please PM me right away!Its all selective scamming.
In this case,
You fuckup a bunch of orders, then you refund only the people who complain.
In the meantime,
You makeup excuses ranging from "technical error" to "fraud alert" and try to maintain your image as "too big to steal".
You publicize refunding fees so you may seem ethical, but that doesn't really happen.
I wouldn't count on getting the original full amount for the price of bitcoin at the time of purchase. You're going to get what you get.
Plenty of people were told they were going to get refunds for the fees and market price at time of purchase (if you look a few pages back), but never did, including myself. Since they delayed the transaction, I had to pay $21.XX/bitcoin, but at the time of purchase it was $19.XX/bitcoin
It would have equivalent to an extra bitcoin or two on my purchase.
That's just strong arm robbery.
These guys will take all week trying to shop around for BTC at low rates, and then they'll charge you whatever high rate it popping on the day they get it through.
4%? Try 10%
[/quote]
Dude, stop making shit up.
You are just a troller.
You never placed an order with BitInstant, nor have ever been robbed by us. If you had, please give me your Order IDBut you won't. Why? Because you are a troller and a loser.
Charlie
I need help. I purchased $490 worth of bitcoin from bit instant on Monday and received it. I bought an additional $490 on Tuesday and never received it. On Wednesday I wrote to technical support and got a response from Rachel stating that my issue had been turned over to tech support and I would have my money later that day. It is Thursday evening and I haven't received anything, I wrote another e-mail earlier today and didn't get a response. I am very annoyed considering I paid a premium to have my bit coins as soon as possible and going on 4 days later I have nothing. Also, I assume that when this does eventually get resolved I will receive the full original amount and not the current market price, correct? Thanks for any help you can provide. -Doc OrderID: e2acc0cf-6722-4933-8287-d6f2981a3d5e
I wouldn't count on getting the original full amount for the price of bitcoin at the time of purchase. You're going to get what you get.
Plenty of people were told they were going to get refunds for the fees and market price at time of purchase (if you look a few pages back), but never did, including myself. Since they delayed the transaction, I had to pay $21.XX/bitcoin, but at the time of purchase it was $19.XX/bitcoin
It would have equivalent to an extra bitcoin or two on my purchase.
Hey man.
1- We also pay refunds, and honor the same BTC price.
Im pretty sure we refunded you days ago, so not sure why you posted this.
If you havent been refunded, please PM me right away!
We have something close to a dozen new support queries about nonpayments in the last 24hrs... and dozens more in the last 30 days.
Charlie, why don't you guys scale down volume until you can keep the coins flowing properly? You're undermining the future of your company by maintaining unethical practices early in its life. The image you promote is deceptive, and the fees are paying for a service you aren't providing.
I've seen the occasional case were these guys refund those fees too, but I've never been offered despite sometimes waiting for more than 5 days.
Hey,
Our volume has been growing nicely every day. However with that, of course were going to have more support issues.
A few issues a day on a few hundred orders a day is great actually.
Keep in mind, this is a Support Thread. Of course all you are going to see are support requests!
Charlie
Hello Yankee,
I got : Failed verification too often - giving up
Order id: 586b304a-d594-49fd-a084-1ec7da642637
Thank you!
Processed!
Hello Yankee,
I just attempted to execute a transfer from Dwolla to Mt.Gox and apparently the transaction has failed!
The funds were withdrawn from my Dwolla account, but weren’t transferred to my Mt.Gox account.
The same thing happened to me on my previous two transfers, but you guys sorted it out fairly quickly.
Order ID 3798fee7-1abf-4331-88cf-0e8440ee2c7b
Please help.
Thanks,
~~~~~~~~~~~~~~~~~~~~
Good Morning Yankee,
It's been about 12 hours and my funds still haven't been deposited into Mt.Gox.
Order ID 3798fee7-1abf-4331-88cf-0e8440ee2c7b
Quote ID ed511738-37ca-430e-8687-3a474ce6ad09
Event ID ef1d7d32-d049-4b66-a3f4-ccc32174e06e
Will you please look into this for me?!?
Thanks
Looks like this processed Feb 08 2013 15:35 GMT, can you confirm?
I had two orders, you funded one but not the other.
I received payment confirmation from ZipZap on both, as well as emails
saying the order was executed and paid on both of them as well.
My order status shows it was paid and it was completed and paid but it is incorrect.
Order: 25774b97-d6fb-4509-bc3c-bf6a42f88eef
Thanks.
Hey, yeh it got caught in our double spend fraud filter, pushing it thru now.
Dont worry, you are getting the same amount of BTC, regardless of the rise.
Charlie
Hi,
I placed an order with Bit Instant on three days ago on the 5th. The money never arrived in the bitcoin wallet that I had specified to send it to. According to the blockchain.info listing, the bitcoins seem to have hit my wallet for a split second and then bounced elsewhere. My wallet though, shows no evidence of the bitcoins ever showing up, even for a second so I know that they didn't get pulled from my wallet somehow.
The order number is "1dcd2a90-239f-4e81-a9fa-d26cba845c98". I contacted customer support and Rachel said that the issue would be taken care of. I have not received another response though and still do not have the coins. I wrote again to Rachel to check in on the progress, but I never got a response.
What should I do next?
Hey,
Your order processed normally:
http://blockchain.info/address/1CrkaSf2jbqt5aEu3Ai4gRazVHLKg9CHmEIf you are using a 3rd party wallet or service, sometimes they take longer to credit you
Thanks
