Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 401. (Read 495998 times)
December 30, 2012, 02:13:41 PM
Thanks, Charlie. You are restoring my faith. Look forward to seeing my BTC soon. Thx again!
December 30, 2012, 02:08:32 PM
thanks for working on this. any idea on when the funds will be available?
A few dozen orders are already processing!
ISSUE UPDATE:
Basically, cloudflare fucked up the config for one of our DNS names, the www record had no valid SSL cert and then it also stopped resolving at all when I disabled SSL and re-enabled it.
We have a Plan B fix were already implemented. The issue was this happend over Saturday night while everyone was sleeping.
Thanks to everyone who called my cell phone and woke me up
Charlie
December 30, 2012, 02:03:46 PM
thanks for working on this. any idea on when the funds will be available?
December 30, 2012, 02:02:54 PM
So I placed a moneygram yesterday for nearly $300 at CVS to receive bitcoins from bitinstant. I have done this before and received the coins within the hour. So far I have no coins, and no emails regarding the transaction. I'm starting to worry I'm out $300..
Any advice on what action to take?
Post in the support thread above? Any advice on what action to take?
December 30, 2012, 02:01:44 PM
So I placed a moneygram yesterday for nearly $300 at CVS to receive bitcoins from bitinstant. I have done this before and received the coins within the hour. So far I have no coins, and no emails regarding the transaction. I'm starting to worry I'm out $300..
Any advice on what action to take?
Any advice on what action to take?
December 30, 2012, 01:38:13 PM
Thanks for burning the midnight oil on our behalf!
Thanks also for the PM letting me know you're working on it.
I was starting to get nervous about my money.
Thanks also for the PM letting me know you're working on it.
I was starting to get nervous about my money.
Looks like its not just us dealing with this: https://twitter.com/jon_hyman/status/150340481971265536
December 30, 2012, 01:26:28 PM
Thanks for burning the midnight oil on our behalf!
Thanks also for the PM letting me know you're working on it.
I was starting to get nervous about my money.
Thanks also for the PM letting me know you're working on it.
I was starting to get nervous about my money.
December 30, 2012, 01:15:05 PM
Hey,
Everyone who PM'd me this morning, I got them and we are resolving it.
I'm sorry about the delay, myself and our developers have been working thru Saturday night getting this resolved.
It seems the ZipZap and Moneygram system has been down and not alerting us of paid transfers.
Also, Cloudfare which we use for DoS protection changed their configuration which led to SSL certificates being changed.
Everything is fine, and were fixing it now and processing the orders by hand.
Thanks for your patience. We will get this resolved asap so I can go to sleep!
Thanks,
Charlie
@tavallyjustice
@elsipe,
@njzillest
Working on the issue
Everyone who PM'd me this morning, I got them and we are resolving it.
I'm sorry about the delay, myself and our developers have been working thru Saturday night getting this resolved.
It seems the ZipZap and Moneygram system has been down and not alerting us of paid transfers.
Also, Cloudfare which we use for DoS protection changed their configuration which led to SSL certificates being changed.
Everything is fine, and were fixing it now and processing the orders by hand.
Thanks for your patience. We will get this resolved asap so I can go to sleep!
Thanks,
Charlie
@tavallyjustice
@elsipe,
@njzillest
Working on the issue
December 30, 2012, 01:13:06 PM
address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.
We already know the the issue is, your funds are safe and as promised will be resolved today.
Hi Yankee - I'm also having a problem with a transfer that I completed last night around 7:30 PM
It is now 12:00 PM the next day and I still have not had one response to my e-mails, calls, etc.
I'm just really hoping that the service hasn't turned into a scam, because I have used it before with absolutely no issues.
Hey, please do not accuse us of being a scam.
Its noon on Sunday, support takes longer on weekends.
PM me your order details and we will get it resolved
Charlie
December 30, 2012, 12:54:19 PM
How do i find my quote id and event id?
December 30, 2012, 12:52:03 PM
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
Hi Charlie - I posted this in another thread as well, but I completed a transfer last night at 7:30 and still have not been credited.
I've sent several emails, called, etc - still no response. Can someone please run down my bitcoins because this is getting frustrating.
Please PM or answer the several e-mails I have sent.
Thanks
December 30, 2012, 12:49:46 PM
address is one I do not recognize, and it hasn't received the BTC like anyways. So how this problem can be fixed by Bitinstant I do not know but I am checking my email constantly for something more from Bitinstant support.
We already know the the issue is, your funds are safe and as promised will be resolved today.
Hi Yankee - I'm also having a problem with a transfer that I completed last night around 7:30 PM
It is now 12:00 PM the next day and I still have not had one response to my e-mails, calls, etc.
I'm just really hoping that the service hasn't turned into a scam, because I have used it before with absolutely no issues.
December 30, 2012, 12:33:35 PM
I'm having the same problem as everyone else! What's going on? Please take care of this ASAP. It has been more than twelve hours since I made the cash deposit and the money has not appeared.
Quote ID: 6e0154d3-0a68-4709-914b-2de91288931a
Event ID: 0ab1df22-9ca8-41c7-85ed-95dfd378cba6
Quote ID: 6e0154d3-0a68-4709-914b-2de91288931a
Event ID: 0ab1df22-9ca8-41c7-85ed-95dfd378cba6
December 30, 2012, 11:14:54 AM
Hi Yankee - I'm having a similar problem with my transaction.
Quote ID ad377bee-ef27-402a-879a-f9fca7ee3b93
Event ID 67040eac-86eb-4225-8fb0-ffcd786f89bd
Thanks in advance for taking care of this!
Quote ID ad377bee-ef27-402a-879a-f9fca7ee3b93
Event ID 67040eac-86eb-4225-8fb0-ffcd786f89bd
Thanks in advance for taking care of this!
December 30, 2012, 09:42:14 AM
I deposited through moneygram around 7pm on 12.29 and bitcoins didn't show up yet. It was ZipZap to bitcoin address and I got an email from Zipzap confirming the transaction. The money is not posting to my mtgox account..
Is there any issue going around or is this something I should be concerned about. I've used the service hundreds of times and this is my first time having an issue..
Is there any issue going around or is this something I should be concerned about. I've used the service hundreds of times and this is my first time having an issue..
December 30, 2012, 03:41:18 AM
@jonniebegood
@hellothere88844
Looking into it right now.
Please PM me your order info.
Neither, we process a high volume alot of orders every day, we have this support thread for rare issues like these.
Exact same problem here.
I do MoneyGram -> ZipZap -> BitInstant -> MtGox
ZipZap says they received the payment, have got nothing in my Mt Gox acct yet though.
Last time I did this I had the money in my account before I even got home. What's up?
Please PM me your order info.
@hellothere88844
Looking into it right now.
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
Please PM me your order info.
Are these people having problems with their servers? Or are they out of coins?
Neither, we process a high volume alot of orders every day, we have this support thread for rare issues like these.
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
Exact same problem here.
I do MoneyGram -> ZipZap -> BitInstant -> MtGox
ZipZap says they received the payment, have got nothing in my Mt Gox acct yet though.
Last time I did this I had the money in my account before I even got home. What's up?
Please PM me your order info.
PMed.
Someone from another forum sent me here as I seem to be having the same problem as the people above in this thread.
I made my payment through Moneygram and I got an e-mail confirming payment, but never got my usual coinapult e-mail.
Are new users on this forum banned from private messaging? Or am I just too dense to find the PM button?
I made my payment through Moneygram and I got an e-mail confirming payment, but never got my usual coinapult e-mail.
Are new users on this forum banned from private messaging? Or am I just too dense to find the PM button?
Click on Yankee's username, then click "Send Yankee A Personal Message"
December 30, 2012, 03:38:26 AM
Someone from another forum sent me here as I seem to be having the same problem as the people above in this thread.
I made my payment through Moneygram and I got an e-mail confirming payment, but never got my usual coinapult e-mail.
Are new users on this forum banned from private messaging? Or am I just too dense to find the PM button?
I made my payment through Moneygram and I got an e-mail confirming payment, but never got my usual coinapult e-mail.
Are new users on this forum banned from private messaging? Or am I just too dense to find the PM button?
December 30, 2012, 03:19:09 AM
@jonniebegood
@hellothere88844
Looking into it right now.
Please PM me your order info.
Neither, we process a high volume alot of orders every day, we have this support thread for rare issues like these.
Exact same problem here.
I do MoneyGram -> ZipZap -> BitInstant -> MtGox
ZipZap says they received the payment, have got nothing in my Mt Gox acct yet though.
Last time I did this I had the money in my account before I even got home. What's up?
Please PM me your order info.
@hellothere88844
Looking into it right now.
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
Please PM me your order info.
Are these people having problems with their servers? Or are they out of coins?
Neither, we process a high volume alot of orders every day, we have this support thread for rare issues like these.
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
Exact same problem here.
I do MoneyGram -> ZipZap -> BitInstant -> MtGox
ZipZap says they received the payment, have got nothing in my Mt Gox acct yet though.
Last time I did this I had the money in my account before I even got home. What's up?
Please PM me your order info.
December 30, 2012, 01:45:32 AM
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
Exact same problem here.
I do MoneyGram -> ZipZap -> BitInstant -> MtGox
ZipZap says they received the payment, have got nothing in my Mt Gox acct yet though.
Last time I did this I had the money in my account before I even got home. What's up?
December 30, 2012, 12:46:27 AM
I'm having a similar problem, deposited cash through moneygram and zipzap 7 hours ago but still see no sign of any bitcoins or any email containing a Mt Gox coupon. I emailed Bitinstant a few hours ago but still haven't seen a response. What's going on?
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