Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 402. (Read 495998 times)
December 29, 2012, 11:03:32 PM
Are these people having problems with their servers? Or are they out of coins?
December 29, 2012, 10:00:37 PM
Hey,
It's been 4 hours since I processed the moneygram and over 3 hours since zipzap confirmed by e-mail that the payment was received. Just wondering if someone could push this order though I really need these funds. I successfully went through this whole process yesterday with no problems not sure why it is not going through today. Any help would be greatly appreciated!
Quote ID: d07dfb27-668a-4826-b1b9-80d5d3cc036d
Event ID: 62000771-30e1-4e5d-8ff0-7392fda9f4cc
It's been 4 hours since I processed the moneygram and over 3 hours since zipzap confirmed by e-mail that the payment was received. Just wondering if someone could push this order though I really need these funds. I successfully went through this whole process yesterday with no problems not sure why it is not going through today. Any help would be greatly appreciated!
Quote ID: d07dfb27-668a-4826-b1b9-80d5d3cc036d
Event ID: 62000771-30e1-4e5d-8ff0-7392fda9f4cc
December 29, 2012, 06:22:46 PM
Do you guys have an official twitter account? It doesn't seem like @bitinstant is you.
December 28, 2012, 02:19:21 PM
At this point all of my fees, $40 + should be refunded as neither purchase went through in an hour, and I am still waiting on my other order. I just received an email from Rachel saying that I will have them later today. 24 hours after the fact. Not good business...
Is there any chance that cash deposits at banks will be an option again?
Is there any chance that cash deposits at banks will be an option again?
All questions answered in your PM.
December 28, 2012, 12:09:15 PM
At this point all of my fees, $40 + should be refunded as neither purchase went through in an hour, and I am still waiting on my other order. I just received an email from Rachel saying that I will have them later today. 24 hours after the fact. Not good business...
Is there any chance that cash deposits at banks will be an option again?
Is there any chance that cash deposits at banks will be an option again?
December 28, 2012, 11:46:45 AM
you can see if you look up the block chain only one input was received, not two..
Thanks for your help
Thanks for your help
December 28, 2012, 11:43:33 AM
Hello and good day. I made two transfers yesterday @ 12:37 pm est via money gram at a time you guys had issues processing orders through your back ups. I sent multiple messages about this and last night I received to confirmations in my email that the orders were paid out. Only one of the 2 were paid. One was for a total of $503.95 and the other was for $501.95. I have sent multiple emails and called numerous times but no one has gotten back to me. I sure could have used my money 18+ hours ago when i placed the order.
Please help me and also it would be nice if you would refund your fees to me as well since it has taken much longer than an hour..
OrderID: 59bd40eb-2543-4367-a767-55b458922188
EventID: 82b1e49b-d896-4d69-a128-93566250cb97
Please help me and also it would be nice if you would refund your fees to me as well since it has taken much longer than an hour..
OrderID: 59bd40eb-2543-4367-a767-55b458922188
EventID: 82b1e49b-d896-4d69-a128-93566250cb97
December 28, 2012, 11:23:08 AM
Hello.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
Hey, it shows up in our systen as not paid. Did you pay? If yes, can you email me the receipt?
Hey,
Here is the Order ID: 02ad1cd4-e206-4aa4-b308-97d7be73d8b1
This order is showing on the blockchain here:
http://blockchain.info/address/14bMjLevA4BErFFetZNHRQkmrtmLiTT7kM
(28.18 btc on 12/28)
Please let me know if you need any more information about this order.
December 28, 2012, 10:51:38 AM
Hello.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
Hey, it shows up in our systen as not paid. Did you pay? If yes, can you email me the receipt?
December 28, 2012, 10:11:08 AM
Hello everyone!
I'm new here and I hope to share with some users my passion for BitCoin here.
December 28, 2012, 05:34:33 AM
Hello.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?
Quote ID 35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID c2f4671f-e1b0-46c9-bf5a-393f7098617f
Thank you.
December 27, 2012, 04:30:10 PM
Oh okay. I didn't see that message. I will make sure to look for that next time. Thanks for the reply.
December 27, 2012, 03:55:46 PM
Was about to reply and say that Rachel got to my problem already, but I see that she's faster than me on the forums too!
You guys ROCK. Will update again when coins come in!
You guys ROCK. Will update again when coins come in!
December 27, 2012, 03:41:51 PM
I have used bitinstant to coinapult successfully in the past and I get the coinapult email usually within the hour. This is taking a lot longer than usual and it is worrying me. The bitinstant transaction was successful but now I am waiting on the email. My transaction Id is 765308374.
Thanks!
Thanks!
I just got my verification email of a successful transfer from ZipZap, although my wallet is still showing only 8 dollars and change. I'm a bit worried as this coin money was my last for quite a while! My order numbers are as follows:
Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0
Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9
Thank you guys in advance for your assistance and for everything that you do!
-JG
Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0
Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9
Thank you guys in advance for your assistance and for everything that you do!
-JG
Hey,
As mentioned in my PM, orders are running a little slowly and will be processed in a few minutes.
In the future, go to BitInstant.com and see the message under the fields, we update that in real time
Charlie
UPDATE: All processed
December 27, 2012, 03:11:10 PM
I have used bitinstant to coinapult successfully in the past and I get the coinapult email usually within the hour. This is taking a lot longer than usual and it is worrying me. The bitinstant transaction was successful but now I am waiting on the email. My transaction Id is 765308374.
Thanks!
Thanks!
December 27, 2012, 02:54:57 PM
I just got my verification email of a successful transfer from ZipZap, although my wallet is still showing only 8 dollars and change. I'm a bit worried as this coin money was my last for quite a while! My order numbers are as follows:
Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0
Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9
Thank you guys in advance for your assistance and for everything that you do!
-JG
Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0
Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9
Thank you guys in advance for your assistance and for everything that you do!
-JG
December 26, 2012, 05:08:16 PM
I'm so jealous of you guys getting your issues resolved.....and so quickly!
December 26, 2012, 04:34:35 PM
Success!
Received my first Bitcoins today. Fast and painless.
Thanks for popping my Bitcoin cherry Bitinstant!
Received my first Bitcoins today. Fast and painless.
Thanks for popping my Bitcoin cherry Bitinstant!
December 26, 2012, 03:26:07 PM
I received it.
Thank you very much and Happy New Year
Thank you very much and Happy New Year
December 26, 2012, 03:04:05 PM
Bitinstant Order Execution Failed
Quote
Order event log
Timestamp Event ID Event type
Thu Dec 20 21:30:16 2012 96eabef9-c261-40ab-b881-3a2ab002dd3c Quote for new transaction
Thu Dec 20 21:31:04 2012 df011fa3-13e8-4908-88a5-2f07fc7c7ecc New Order
Thu Dec 20 21:30:36 2012 ad451a9c-0669-4959-ab19-132eaaf978f8 Gox coupon deposited at BitInstant account
Thu Dec 20 21:30:38 2012 acc2999d-aa8a-4df6-bf69-1cdf151fa849 Order execution failed!
Timestamp Event ID Event type
Thu Dec 20 21:30:16 2012 96eabef9-c261-40ab-b881-3a2ab002dd3c Quote for new transaction
Thu Dec 20 21:31:04 2012 df011fa3-13e8-4908-88a5-2f07fc7c7ecc New Order
Thu Dec 20 21:30:36 2012 ad451a9c-0669-4959-ab19-132eaaf978f8 Gox coupon deposited at BitInstant account
Thu Dec 20 21:30:38 2012 acc2999d-aa8a-4df6-bf69-1cdf151fa849 Order execution failed!
Hey, your order was processed. Sorry for the delay.
Also, in the future. No need to post in more then 1 thread. We see your issue here. Posting in more threads won't get our attention faster, just annoy us.
Thanks
Jump to: