I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.
same problems here, two transactions on moneygram went through successfully, no credit in my btc-e account. it has already been two days for me. seems the people throwing the fits and accusations are getting credited first. nice guys finish last!! 
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 397. (Read 495998 times)
January 01, 2013, 12:48:45 AM
January 01, 2013, 12:47:54 AM
I have two transactions I placed on saturday that went successfully through zipzap, but my btc-e account wasn't credited. No response to emails. They were worth 499.95 each for:
account #: 670695683
account #: 863544839
Hope this can be fixed soon
account #: 670695683
account #: 863544839
Hope this can be fixed soon
December 31, 2012, 10:41:25 PM
I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.
December 31, 2012, 07:15:04 PM
I tried to conduct a transaction through your website today at Mon Dec 31 15:56:56 2012
Quote ID 16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID 61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.
Quote ID 16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID 61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.
December 31, 2012, 07:11:29 PM
Greetings,
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
Processed!
Woohoo! Thanks and Happy New Year!
December 31, 2012, 06:50:08 PM
Of course..instant or your money back!
Just tried out your service. My store receipt and the time it got onto the block chain differed by 14 seconds. Can I get a refund?
Just kidding.Great service, Charlie. What ya'll are doing here is no less than amazing.
December 31, 2012, 06:46:59 PM
Greetings,
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
Processed!
December 31, 2012, 06:04:18 PM
Greetings,
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:
Amount to Pay: $153.95
Account Number: 594872350
Any update on this would be greatly appreciated.
Thanks
December 31, 2012, 04:16:57 PM
Thanks for your help.
December 31, 2012, 04:11:38 PM
hey charlie both of the 503 payments have cleared.... now this one has not. 691181887 - 203.95 wanna check that out too
December 31, 2012, 03:10:42 PM
WALA.. thank you sir, now i can continue with business with u guys:)
December 31, 2012, 02:50:25 PM
691181887 - 203.95
OrderID: 425da9bf-0a15-4797-9cbe-72fa203cfe06
EventID: f4ee5c82-e069-486e-b380-a895234ccbbf - 503.95
OrderID: fe2e8df5-8167-4b35-aac8-cc7f1289f985
EventID: b4872001-9fd0-4a23-9fcc-d927bc6eb4fb - 503.95
Hey, as Ive explained earlier what the issue is. Were verifying your order info and will process as soon as possible.
I've just received word that both processed a few minutes ago.
I still have not seen my order from 12/29/12 go through yet.
Thanks for any help you can provide.
Order ID 1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID 3daa1609-231f-4580-b1ed-88e1f2b75da2
Thanks for any help you can provide.
Order ID 1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID 3daa1609-231f-4580-b1ed-88e1f2b75da2
Processed!
Just adding my order to the list. I haven't seen any money from my 12/29/12 order yet.
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332
Thanks for working so hard to fix this.
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332
Thanks for working so hard to fix this.
Processed!
December 31, 2012, 02:47:11 PM
Just adding my order to the list. I haven't seen any money from my 12/29/12 order yet.
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332
Thanks for working so hard to fix this.
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332
Thanks for working so hard to fix this.
December 31, 2012, 02:22:51 PM
I still have not seen my order from 12/29/12 go through yet.
Thanks for any help you can provide.
Order ID 1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID 3daa1609-231f-4580-b1ed-88e1f2b75da2
Thanks for any help you can provide.
Order ID 1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID 3daa1609-231f-4580-b1ed-88e1f2b75da2
December 31, 2012, 01:57:02 PM
CHARLIE:!!! DUDE NEITHER OF MY 2 503.95 TRANSACTIONS ARE THERE. not the one you have said you processed twice already, last night and today, and not the one you said IRA will have to do... im getting a little annoyed... i can email you the wallet info again if need be. Its gettin to the point where i am ready to start asking compensation. I dont want a REFUND i want the coin to make it to my wallet..
now i have a 3rd transaction that i tried sending to a different wallet thinking maybe that the problem but that hasnt shown up either. for 203.95.. that means i have a total of over 1200.00 in bitcoin waiting on you guys. please throw some extra coin in there or something chief cuz everyone else seems to be getting theres taken care of but me.
691181887 - 203.95
OrderID: 425da9bf-0a15-4797-9cbe-72fa203cfe06
EventID: f4ee5c82-e069-486e-b380-a895234ccbbf - 503.95
OrderID: fe2e8df5-8167-4b35-aac8-cc7f1289f985
EventID: b4872001-9fd0-4a23-9fcc-d927bc6eb4fb - 503.95
please please man get this taken care of as i invest others money in this as well as mine.
now i have a 3rd transaction that i tried sending to a different wallet thinking maybe that the problem but that hasnt shown up either. for 203.95.. that means i have a total of over 1200.00 in bitcoin waiting on you guys. please throw some extra coin in there or something chief cuz everyone else seems to be getting theres taken care of but me.
691181887 - 203.95
OrderID: 425da9bf-0a15-4797-9cbe-72fa203cfe06
EventID: f4ee5c82-e069-486e-b380-a895234ccbbf - 503.95
OrderID: fe2e8df5-8167-4b35-aac8-cc7f1289f985
EventID: b4872001-9fd0-4a23-9fcc-d927bc6eb4fb - 503.95
please please man get this taken care of as i invest others money in this as well as mine.
December 31, 2012, 01:24:56 PM
#256 772 732
edit: Resolved! Thank you! For future reference, will my next moneygram order be instant, or close to it?
edit: Resolved! Thank you! For future reference, will my next moneygram order be instant, or close to it?
Of course..instant or your money back!
December 31, 2012, 01:18:39 PM
#256 772 732
edit: Resolved! Thank you! For future reference, will my next moneygram order be instant, or close to it?
edit: Resolved! Thank you! For future reference, will my next moneygram order be instant, or close to it?
December 31, 2012, 01:17:13 PM
I have an order from over the weekend that never went through as well. It was supposed to put money in my Mtgox account but still hasn't. I emailed support, and got a response explaining the issues that Bitinstant is having and was assured that it would go through manually and soon. I've since replied to that e-mail (because my order still hasn't gone through) but cannot get a second response from you. Please help me, this is my first interaction w/ bitinstant and it has been far from pleasant so far.
Also: I am a new member and it says I cannot send PMs....
Also: I am a new member and it says I cannot send PMs....
Hey, can you post your ZipZap account number her? Its 9 digits.
December 31, 2012, 01:09:37 PM
I have an order from over the weekend that never went through as well. It was supposed to put money in my Mtgox account but still hasn't. I emailed support, and got a response explaining the issues that Bitinstant is having and was assured that it would go through manually and soon. I've since replied to that e-mail (because my order still hasn't gone through) but cannot get a second response from you. Please help me, this is my first interaction w/ bitinstant and it has been far from pleasant so far.
EDIT: PM'd you (I think..strange forum in many ways)
EDIT: PM'd you (I think..strange forum in many ways)
December 31, 2012, 12:42:21 PM
Hey guys. Just wondering, are you guys all caught up on support emails? I have a deposit from over the weekend that never went through, I'm guessing because of low reserves based on the error I got. Just looking for some reassurance "we'll get to it" or "it's being worked on". 
Sure., PM me your order details.
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