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Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 62. (Read 496011 times)

URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 11:15:23 AM
#6962
Quote from: guesssomate on May 30, 2013, 11:10:03 AM
Quote from: URSAY on May 30, 2013, 07:42:30 AM
Quote from: guesssomate on May 30, 2013, 01:33:52 AM
Quote from: ?? on ??
I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....

Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure.

Need assistance.

Have you logged your issue at bitinstant.com/contact   ?

Submitted and already received a response!

Yup.  This is the fastest place to receive a resolution.  Smiley
guesssomate
newbie
Activity: 2
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 11:10:03 AM
#6961
Quote from: URSAY on May 30, 2013, 07:42:30 AM
Quote from: guesssomate on May 30, 2013, 01:33:52 AM
Quote from: ?? on ??
I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....

Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure.

Need assistance.

Have you logged your issue at bitinstant.com/contact   ?

Submitted and already received a response!
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 07:42:30 AM
#6960
Quote from: guesssomate on May 30, 2013, 01:33:52 AM
Quote from: ?? on ??
I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....

Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure.

Need assistance.

Have you logged your issue at bitinstant.com/contact   ?
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 07:42:07 AM
#6959
Quote from: ?? on ??
I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....

Account number: 462226960
RECEIVE CODE: 9611
Paid at wal-mart. Have receipt.

Have you logged your issue at bitinstant.com/contact   ?
litecoinno
newbie
Activity: 5
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 02:36:03 AM
#6958
 like the service and have used a number of times.
guesssomate
newbie
Activity: 2
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 30, 2013, 01:33:52 AM
#6957
Quote from: ?? on ??
I ordered mine a little while ago and did a wal-mart directly to a bitcoin address. I haven't seen anything yet, not even a confirmation email or a quote id or anything..... Worried about the cofirmation email....

Just did this as well. Have not received coins in bitcoin wallet and I am afraid I may have sent them to the incorrect bitcoin address because apparently my wallet id changed on blockchain. I'm not sure.

Need assistance.
hojo
newbie
Activity: 40
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 02:41:26 PM
#6956
Quote from: URSAY on May 29, 2013, 02:34:37 PM
Quote from: hojo on May 29, 2013, 02:33:10 PM
Quote from: URSAY on May 29, 2013, 02:24:11 PM
Quote from: hojo on May 29, 2013, 02:22:56 PM
Quote from: URSAY on May 29, 2013, 11:55:44 AM
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out.

Give me your order ID # and I'll take a look!  Wink
61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c



That's a quote ID and not an order ID #.  Regardless, your order has been completed...  Smiley

https://blockchain.info/address/1FPAnCCPAFif49vaEnoNNYpAxDmKcqoUKF
i see that it says completed however nothing has reached my account. Is this meant to take a while?

Ha..nevermind....the funds just got there. Cool I am happy to see this service back to normal. Very smooth. Thanks USRAY.
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 02:34:37 PM
#6955
Quote from: hojo on May 29, 2013, 02:33:10 PM
Quote from: URSAY on May 29, 2013, 02:24:11 PM
Quote from: hojo on May 29, 2013, 02:22:56 PM
Quote from: URSAY on May 29, 2013, 11:55:44 AM
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out.

Give me your order ID # and I'll take a look!  Wink
61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c



That's a quote ID and not an order ID #.  Regardless, your order has been completed...  Smiley

https://blockchain.info/address/1FPAnCCPAFif49vaEnoNNYpAxDmKcqoUKF
hojo
newbie
Activity: 40
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 02:33:10 PM
#6954
Quote from: URSAY on May 29, 2013, 02:24:11 PM
Quote from: hojo on May 29, 2013, 02:22:56 PM
Quote from: URSAY on May 29, 2013, 11:55:44 AM
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out.

Give me your order ID # and I'll take a look!  Wink
61fbfbb3-b7af-4dcc-aa4a-eac2ae5f912c

URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 02:24:11 PM
#6953
Quote from: hojo on May 29, 2013, 02:22:56 PM
Quote from: URSAY on May 29, 2013, 11:55:44 AM
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out.

Give me your order ID # and I'll take a look!  Wink
hojo
newbie
Activity: 40
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 02:22:56 PM
#6952
Quote from: URSAY on May 29, 2013, 11:55:44 AM
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
ok well I just gave it a try. I did a deposit to bitcoin address and it's not there yet but it's only been 30 minutes. I'll keep my fingers crossed I guess. I really am not sure how long this way takes but i guess i will find out.
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 11:55:44 AM
#6951
Quote from: hojo on May 29, 2013, 11:40:17 AM
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.

Our systems are updated to handle more customer volume.  We also have more employees to handle that volume.  If you do have an issue with your order (unlikely) then you can log it at bitinstant.com/contact and I'll have eyes on it right away!  Smiley
hojo
newbie
Activity: 40
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 11:40:17 AM
#6950
Very cool. Thank you USRAY. I'll give this another try. I did get my previous issue resolved and have had success with Bitinstant before so I believe i should give you guys another chance. Thanks for the quick response.
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 11:25:37 AM
#6949
Quote from: hojo on May 29, 2013, 11:21:01 AM
USRAY or any Bitinstant rep:  I see the issues are less than i remember last time i used this service. Bitstamp deposits have disappeared from the options however and i am wondering if this service will be returning. Also can i do a Walmart  or CVS---->bitcoin address deposit and if so should i expect delays or is this working correctly now? I really do not want to have to wait 1 week for my funds to make it through.

All systems are operating normally.  You should experience no issues if your order is submitted correctly.

BitStamp functionality is often removed and re-added to the site as needed.  You can get updates on it's status by following @bitinstanthelp on Twitter.
hojo
newbie
Activity: 40
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 29, 2013, 11:21:01 AM
#6948
USRAY or any Bitinstant rep:  I see the issues are less than i remember last time i used this service. Bitstamp deposits have disappeared from the options however and i am wondering if this service will be returning. Also can i do a Walmart  or CVS---->bitcoin address deposit and if so should i expect delays or is this working correctly now? I really do not want to have to wait 1 week for my funds to make it through.
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 27, 2013, 01:43:06 PM
#6947
Quote from: ardana123 on May 27, 2013, 01:17:34 PM
Well I hope to see the refund soon then...

Just a pointer here, but you should program the website so that it's impossible to make transfers of more than 500. I bet a lot of other people are doing the same as me.
It was just sheer lazyness on my part, not wanting to put in 4 transfers for 500 each when I could just circumvent that and put 2000 in straightaway. I didn't think anything bad was going to come from it.

We are working on website features which will not allow the customer to break the transaction limit rules.  Until this is put into place, please follow the rules listed on the front page of bitinstant.com so we can continue to do business with you.

"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"
ardana123
hero member
Activity: 504
Merit: 500
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 27, 2013, 01:17:34 PM
#6946
Well I hope to see the refund soon then...

Just a pointer here, but you should program the website so that it's impossible to make transfers of more than 500. I bet a lot of other people are doing the same as me.
It was just sheer lazyness on my part, not wanting to put in 4 transfers for 500 each when I could just circumvent that and put 2000 in straightaway. I didn't think anything bad was going to come from it.
URSAY
legendary
Activity: 1974
Merit: 1010
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 27, 2013, 01:10:03 PM
#6945
Quote from: ardana123 on May 27, 2013, 01:07:30 PM
I'm sorry to be a pesky little bugger here, but...

On friday 24 may i made a transfer of 2000$ from mtgox to bitstamp, and it didn't come through because they ran out of funds. Now, they said they were escalating my ticket for a refund but i haven't heard from them since. The mtgox to bitstamp function has been up several times since then (i've even used it a couple times), so they can't say they didn't have any reserves left on bitstamp to refund me.

How much longer is this going to take?

The orderid from that transfer: 8515f4ba-4182-406d-b730-4cea4d2c5a55

A refund will take longer then another type of issue.  Please keep in mind our transaction limits so you will not have to wait for a refund in the future...

"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"

Thanks for your patience and understanding.
ardana123
hero member
Activity: 504
Merit: 500
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 27, 2013, 01:07:30 PM
#6944
I'm sorry to be a pesky little bugger here, but...

On friday 24 may i made a transfer of 2000$ from mtgox to bitstamp, and it didn't come through because they ran out of funds. Now, they said they were escalating my ticket for a refund but i haven't heard from them since. The mtgox to bitstamp function has been up several times since then (i've even used it a couple times), so they can't say they didn't have any reserves left on bitstamp to refund me. They even ignored the 2 extra e-mails i've sent.

How much longer is this going to take?

The orderid from that transfer: 8515f4ba-4182-406d-b730-4cea4d2c5a55
xerces8
newbie
Activity: 28
Merit: 0
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
May 25, 2013, 07:33:02 AM
#6943
Is anyone else seeing this on mtgox, when doing a bitinstant transfer from mtgox?

Quote
When creating a ticket (for bitinstant.com) , in the second step the page says:
[I18N:copy_create_ticket_partner_click_to_valid]

It seems a translation text is missing, so the code is displayed.

I have english and the rest of the mtgox web page is displayed properly in english. Only on that page it seems a text is misisng/wrong.


To clarify, bitinstant.com redirects me to a mtgox page, where the amount to transfer is entered and a submit button is visible. This page is OK. After submitting that page, a new page appears (still on mtgox) that shows the above text and an OK and CANCEL button beneath it. The rest of the page (menus, headers, style...) is normal. Just the text in the center is wrong.
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